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February 2024 by Alisha D.
Placed an order that was incorrect on MY end and they accommodated me so well! The bakery agreed to still make my cupcakes give AND bread bowls. The deli was able to make my meat and cheese platters. THIS WAS ALL WITHIN FIVE HOURS NOTICE when they required 24 hour notice. I CANT THANK YOU ENOUGH PUBLIX!!!!! They saved the day.
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January 2024 by Charles M.
Publix from my ever experience once moving from up north I was enlightened by how wonderful it was to experience a supermarket chain as this... anyone who shops a Publix knows how great this place is especially the customer service. I've found no other supermarket chain that can compete with the Quality service provided.
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November 2023 by Hackdajack X.
I visited this Publix location on my lunch break expecting to get some fresh food and decently ok service. Sadly that was not the case. I waited in a line of only 4 people for 20 minutes waiting to place my simple order of a blt salad and tenders. The lady at the counter did tell me that the tenders would take 15 minutes because they was making more. What she didn't tell me is that the tenders they was making was gonna be eaten by the employees. So as a paying customer I had to watch Publix employee enjoy there food and when I ask about how long for me and the other paying customers I was told I had to wait and additional 15 to 20 minutes while they make more so about a hour total . That's crazy but it's ok because your employees are more important than your customer I understand that now. Publix you suck as a grocery store , your sub & hot food department sucks, your customers service suck, your employees & employers suck Publix I'm honestly really disappointed at how bad this location and the people that work in the hot food and subs departments treat the consumers.
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November 2023 by Sharon Steinmetz
I love Publix but this pharmacy is the worst pharmacy I have ever spoken with. I am switching to a different one. Whomever the pharmacist was on Saturday Nov 11th in the eve is rude and uncaring. I just needed my RX for stomach meds and cannot go without them after having two abdominal surgeries. I am in jax at my second home and was desperate with one left after having requested it a week ago. Told me to take over the counter until my Dr called it in. I am in pain now. The OTC does not work. That is why I take what I take. Shame on them. May switch with my Cadillac insurance to another drug store. I have used Publix RX and groc forever, have family who has and does work for Publix. Not the way you treat people. Shame.-retired ARNP. Anastasia island is the best. Will give San Marco a try. But will no longer step foot in that store. Not order instacart from there.
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November 2023 by Treasure Star
This Publix Pharmacy is going downhill since switching pharmacy managers! It’s staffed with a much younger generation who don’t seem very concerned about making sure people have their prescriptions! I’m on certain medications that I need every month & have been on for years & because I go here as a regular, you would think my Medication would always be in stock when it’s time to be refilled! I don’t care for Brandon at all! I feel like he’s very judgmental about certain medications because it seems like I’ve gotten the run around about filling one of my medications that’s a controlled numerous times! Some people are on these medications for serious reasons whether they “look like they need it or not”. My doctor makes that decision as to what I need, sends my script in & my pharmacist should make sure I have it instead of making me feel uncomfortable EVERYTIME it’s time to refilled again!
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November 2023 by Lisa W.
Assistant Pharmacist is rude and very unprofessional. We have been long standing customers of that publix but no more. We will take our business elsewhere.
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September 2023 by Angela B.
Sometimes no one is at the seafood counter at some locations. If the deli is right next to it someone is usually doing both.
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September 2023 by SharonK Barber
The staff at this pharmacy is so incompetent. They told me my prescriptions would be ready in an hour, my husband drove up, and they were closed for lunch. Thanks for telling me when I called earlier. Then only 1 prescription was ready. They said the other won’t be filled until tomorrow. I asked the tech. on the phone if both were in stock before sending my husband up. She said yes. It wouldn’t be so bad if this wasn’t the 5th or 6th time they’ve done this to me. Good grief!!! That’s why I asked if both were in stock. I really needed the one they didn’t have. And another thing…don’t they have lunch shifts? This is a store that’s open 7 days a week. Why do they shut the entire pharmacy down for lunch? I wish this wasn’t the pharmacy that my insurance company uses.
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June 2023 by Kyle L.
It's a damn shame when your in America and you can't go to the grocery store and order a sandwich because you only speak English, 6 women in the deli and none of them could even understand English let alone speak it. Walked out empty handed cause no one could help, management is garbage
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June 2023 by Ella Haws
Older male Pharmacist insisted, after checking all the discountsavailable, that the small tube of ointment I needed, was $110.00.I offered my Good Rx card, but no, that was the best price he could do. After checking with my Dr. at my next visit, he said that's wrong. Long story short, it should have been 43.00. Could not get a refund, or another tube, and have now added the Good Rx app on my phone for future. Just beware and always be vigilant. Got taken for 65.00
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March 2023 by Route Sixtysix
I went to fill a script for an OJI and the pharmacist refused to use the worker comp info on my paperwork.She told me if I didn't use my own insurance I would not get the meds.There was no need for such a nasty attitude.The wc phone number was a 24 hour hotline. I will never use the Publix pharmacy again.
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January 2023 by Rana I.
The best shopping experience. The store is always clean and inviting. All of the staff are helpful.
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November 2022 by Ronda W.
Do not I repeat do not place an online sub order online and expect to go pick it up at the right time. My sub was supposed to be ready at 6:10 I got there at 6:30 because I know they are slow, the guy behind the counter was rude and could use a crash course in customer service. The only good thing was the bakery manager Melissa she was extremely nice and helpful.
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October 2022 by Mark J.
I called this store to make an appointment. They told me to go online and do it, OK. I went on line and this store did not even show up, which is right up the steet from me, but five others did. So I walked up to the store and asked for a flu shot at 1:30, slow time, no customers up front. The tech told me to come back at 3:00 and get a shot "short staffing " was the reason and then asked me if I wanted to make an appt. I said." NO, I'll go across the steet" to Walgreens.I walked into Walgreens and back out in 5 minutes with my Flu shot. This is with Walgreens doing a total remodel. THANK-YOU WALGREENS
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October 2022 by Robert K.
I absolutely love the Publix on University!!! It's the perfect place to grab a quick bite to eat especially during lunch breaks. A pub sub is my go to if I'm ever unsure of what to get for lunch. The deli staff is absolutely amazing and super friendly 1000/10