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December 2023 by Rodrigo B.
This location works well for the daily grocery shopping everyone is nice and never had a bad experience with that. However, when I placed a catering ordered they failed. Specifically went in person a month early to place the order knowing it was a big order to give. After placing the ordered was told by an employee I would be all good and the manager I think was named Kevin reassured from afar we would be all set and congratulations. A day before pickup I went in to double check everything was still all good to go an employee said everything would be fine and they will have it ready. That employee never went to the back to check if my order would be all set he just said it would be. Upon my mothers arrival 30 minutes early they struggled finding the order having me send over my pink slip of the order details. Once my mom arrived to the wedding I saw that half the food was missing all the sliders 5 different types and the salad weren't there. My mother called and the manager apologized saying she was never informed of the order till she clocked in an hour earlier of the pick up. A few days later I called to speak to Kevin since he was there when I placed the order however wasn't there and left my name and number to receive a call back and never did. Only showing how bad their communication continues to be before and now after the order. Thank god I ordered food from somewhere else to make sure I had more than enough or I wouldn't of been able to rely on Publix for my wedding. Overall this is the only problems I've had with this Publix. But this experience was a big disappointment. I'm sure would be good with minor catering orders but personally they have lost my trust. Even just for a birthday or shower.
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November 2023 by Michael Cook
The deli manger Kevin is a great guy & leader that always goes above & beyond to offer help! He makes any visits & ordering an absolute pleasure. I wish it was more people that work like him in the world. I hope he is appreciated there, as much as the customers appreciate him.
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November 2023 by Drew Bruce
Christa at the sandwich counter was a Rockstar. She was working solo trying to prep for the nights end but was still willing to get my family's order done. Thanks again!!
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November 2023 by Nina White
This Publix has one of the best deli mgrs I have ever met. His name is Kevin. He is always available to customers and ready to help. He will go out of his way to be of service, even if it's not his dept. I look forward to seeing him every trip. Not to be forgotten is a young man in seafood that is also exceptionally helpful. He is friendly and knowledgeable. This Publix seems to find the Best people to staff their store. We are so lucky here to have this Publix!
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November 2023 by Amanda B
Seven went above and beyond to help us find Non-Dairy heavy whipping cream (helped us search and then found us at the register to give us the product once located). We appreciate that time, effort, and excellent customer service. Thank you!!!
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October 2023 by V Herrera
I always have a great experience at any Publix I go to. Everyone is so sweet. But this particular location really needs more than one person running the sub section. We ordered online and waited almost 30 minutes for our subs, with one guy working. I feel bad for him making orders for people waiting along with online orders.
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September 2023 by Brandon E
Clean and great staff, always attentive to your needs. Lines are never too long when I come in. Staff is always smiling, happy and willing to help f you.
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September 2023 by Wanda Smith
I love this store. It was my first visit and I absolutely loved it. It's very clean and very big. The cashier at the self check was very helpful and friendly. I will definitely shop there again.
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September 2023 by Donavon Bryant
I'm sorry, I have to vent about our new publix. Visited Northpoint this afternoon around 1600 hours. Me and my grand-daughter went to the deli for some chicken nuggets. There were none on the serving line. We patiently waited for an employee to help us. A young employee spoke to us, asking what he could help us with. I asked for a chicken nugget tub. He turned around and picked up a tub off the counter behind him and handed it to me. As I was handing it to my grand-daughter, I noticed the package was not warm but rather luke warm. It was also wrapped in plastic wrap. Something we have never seen before. I turned back to him and asked for different one because is was cold. He stated, oh no, I just took them out of the warmer. I said, then why is there plastic wrap on it? He said, it's there to keep the heat in. That's why it feels cold.......Ummmm. What? I asked again, if I could get another/different one. He again stated that he just took them out of the warmer. I handed it back to my grand-Daughter and she then stated it was the hot and spicy one. I then noticed this as well. Turned back to the employee and inquired about it again, asking for another one. He stated for the third time, no I just took it out of the warmer and it wasn't hot and spicy.I sat the container back on the counter and stated that I was just asking for a different one. I told him, there is another publix 5 minutes away and that I would go there. As I walked away a junior manager noticed the situation and asked if I wanted the chicken nuggets. At that point, no I don't want your product. I have tried numerous times to ask for something different only to be rejected each time. I told the manager no thank you and left. We would go to the neighboring publix.I walked out and returned a few minutes later. I'm tired of there not being or lack there of, customer service. I spoke to the produce manager about the situation. I'm not trying to get an employee fired, but trained. Is it too much to ask that an employee treat a customer with respect? My oldest stepson has complained about the lack of product availablity of this publix during peak hours since it has opened. I haven't noticed it until today. Looking back, we always have to wait during the hours of 1600-1800 for things to be prepared. I understand this is the rush hour, but maybe this should be addressed better.I was really excited for another publix in the area and super excited to see the upgraded design and overall layout of this location; however, after todays interaction with this employee, we will be visiting the publix on Duval Station. Our old publix. I don't hold this employees actions against Publix as an organization, nor the other employees at that location. I just choose to go to the other publix because of his actions. It's a shame that customer service has dropped off of so many employees radar in the last few years. There are other options, I chose one today.Don
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August 2023 by Cheryl Salyer
Super nice. Very clean and they have different flavors of chicken wings than just the fried that most Publix have. They also have way more on there menu as far as deli dinners. 1 down fall the bakery is allllll the way in the far back corner of the store. Kinda strange marketing strategy but hey guess they know best right
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August 2023 by TheColombian Queen_333
Definitely the BEST Publix I’ve ever seen!! Staff are absolutely polite and welcoming!! The layout is amazing as well … I literally drive 20+ minutes to come here .
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July 2023 by Jennifer Gates
Clean and nice shopping experience. Sometimes, I like to grab lunch and eat in the dining area upstairs. I like the subs and love the $5 sushi on Wednesday.
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June 2023 by Jon-Michael Troche
Listen. I grew up with Publix and have always been a fan but for **** sake why can't the delis get orders right!? Since this public has opened, orders are always behind. Cool, i just go 30 to 60 minutes after my order time and try to order with at least 60 minutes prior to pick up. A 1 to 2 hour window is pretty generous... Still have times when orders aren't ready. Then, at a rate of 1 in 3 orders, the order is just wrong. Sandwich type, toppings, etc... All wrong. Since the Northpoint Publix has opened, I can count on my hand how many orders have been correct. ??? I just want a friendly grocery store with a deli that isn't a hot mess.
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June 2023 by Tydchaser
Usually our shopping experience is a good one. The people are always friendly and helpful. With that being said, the Deli mgr at this store obviously has His priorities wrong. When you place a deli order online and it confirms ready in 30 minutes, well its should be. Did our shopping and it was not ready even after 45 minutes after the due time. People at the sandwich line were being helped by multiple people, but the poor guy cutting luncemeat was by himself. Not the 1st time, this happens regularly. Get it together Publix. Growing tired of this and I'm surely not alone.
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June 2023 by edgar lee
The store is nice and the Seafood Department is awesome. Although you pay extra to have shrimp deveined, it's always great to have them take and give me my order with a smile. Because if you've ever deveined shrimp, you know it's not a fun task.
