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February 2024 by Stacey P.
I spent a year actively looking for a new dog after my chihuahua died. His brother was lonely and needed a new friend. I tried to find a dog a the Humane Society but they have a lot of big dogs that deserve a home with a huge yard. I visited the Puppy Avenue to browse in the past. This time was I saw my a pug with a lot of spunk and she was friendly. The staff was chill and helpful. It's been over a year and fortunately my pug has had zero medical issues and is a happy active plump pug. So I decided to get her a pug buddy. Once again a smooth process. I hope everyone looking for a new puppy will check this place out and use your own discernment on purchasing a puppy. My individual experience was good.
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December 2023 by Robert t
Puppy avenue sales defective dogs for full price. This is the second time I dealt with them in this exact incident. They feel that this is a good business practice because they make money Off the weakness of the population that fall in love with their Animals. Be fully aware puppy avenue has a D rateing with the better business bureau
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December 2023 by Richard M
Sad! Perfect example of a puppy mill. What a dump and smells gross. I feel so bad for these pups.
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December 2023 by mahan nasheri
Great experience ! After 4 months that we bought our puppy! We love him ! Healthy and so cute ! Highly recommended
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November 2023 by W Zee
Came out to the mall after researching puppies to see what which pups we could see in the store. Me, my husband, and my kids. We came into the store and immediately upon entrance the brown hair girl that was sitting at the desk was short with us and very rude. We asked how it worked to see the pups and if we had to look at them on the computer. The girl made a point to say several times to us that we cannot see a puppy unless “you are taking it home today.” Okay, that’s fine. We came there to see a specific puppy so after scrolling on the computer for a minute, we all agreed what pup we wanted to see and asked if we could meet the puppy. Once again, very short and rude was told, “only if you’re taking it home today.”She had already made that clear several times since we walked in. We knew that to be the case. We came out to the mall to see this puppy but with the constant rude comments, and obviously judgement against us thinking we had no intentions to adopt a puppy for some reason, we decided to just leave. It was obvious she did not want us to see the puppy or take the time to show us the puppy.I would understand if it were a group of kids who came in asking to see a dog and maybe treating them as if they had no intentions of adopting but we came in as a normal family just looking for a new member of our family. We will be adopting from the local shelter instead and saving the 2k we had saved for this dog. Will not be returning here and highly advise against going here with customer service made to make potential family’s to these dogs feel so uncomfortable and unwelcome.
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October 2023 by Alexandria G.
I wish I could give 0 stars. Please do not buy a puppy from puppy Avenue. It's taken me a year to write this review and am still traumatized by the situation. I got my baby from Puppy Avenue about a year ago and as soon as I took him home I noticed that he would not eat, play, drink, and was lethargic. I took him to Arc Animal Hospital (I was given 1 free vet visit to this clinic ONLY within 3 days of the purchase of my puppy) the next morning and the veterinarian was extremely rude and told me that there is a high chance that my puppy may die. She also refused to test him for parvo. I took my baby out of that HORRIBLE veterinary office and took him to the emergency animal hospital in Jax Beach. He was there for 2.5 DAYS receiving numerous IV's. He had a horrible infection that his body was not able to fight off. He tested negative for parvo; however, the vet treated him like he did have parvo due to the severity of his sickness. He did survive (THANK GOD) but it was a true miracle. It makes me sick knowing that this business is still open. Please do not support them.
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October 2023 by Donte
We do dang near everything from a computer, me and my son walk in and these new kids say look at the dogs from a computer.....lame ...that takes the fun outnof walking around lookong at the animals. i will go to anbreeder from fb before stepping foot in that store again.
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October 2023 by Alison Franciscus
WHY WOULD ANYONE BY A DOG FROM A "PET STORE"? THE NAME SAYS IT ALL PEOPLE. WAKE UP!!! PUPPY MILL PUPPIES. THE OWNER CAN SPIN IT ANYWAY HE WANTS, BUT REPUTABLE BREEDERS DO NOT SELL THEIR DOGS TO PET STORES!!!
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August 2023 by Sara Hunt
Bought 2 dogs from this store, husky and Shiba Inu. We bought the shiba inu and were told he had an underbite but we were reassured by a "salesman" it would cause no issues. As he grew, the upper teeth were piercing the bottom of his mouth causing bleeding and discomfort and needed to have them all removed which cost us $2,000. More than what we paid for the dog. Husky has had neurological issues his whole like and needed abdominal surgeries to have his testicals removed. The owner DOES NOT CARE ABOUT THE DOGS HE SELLS!!!! Never buy a dog from here unless you want to spend thousands on medical bills and dogs with nothing but issues. This place needs to be shut down.
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August 2023 by Sara T
I purchased two German Shepherd puppies from this location and I couldn't be happier. They are such good boys and they have zero health concerns (had them checked out by my vet). Owner is extremely friendly and helpful and so is the staff. Thank you for my new family members, Puppy Avenue!
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August 2023 by Peyton M.
This store doesn't let anyone under 21 in without a parent. I'm 20 years old and living on my own. I am an adult wanting to buy my next pet and have to have a parent with me. Literally makes no sense
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July 2023 by Maria Devoux
I wish I would have read the reviews At first but my dad was so excited that they had a Rottweiler mind you we've came to this store more than once and we went to the store and bought everything for the puppy to come home with us. Today we called because we wanted to pick the puppy up and Allison told us to give her a couple days because the she had a cold and she was going to reach out to us. A hour later she text my dad saying the puppy was sold. We don't appreciate being lied to. We are going to put the word out. So nobody else go thru this stress and heartache.
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May 2023 by Diamond Jones
Very disappointed ? my first time going to puppy avenue two months ago to buy a puppy ,the one I wanted was sold before I got there. I was sad but it was out of my control. Fast forward to Monday I go purchase a beautiful puppy…I asked about his health I was told everything was good. I received his shot records and made an appointment with the doctor they provided with purchase. Yesterday I take him for his first checkup and he have canine virus (Parvovirus)so he have to be treated 3 days straight.. very sad & frustrating being I live in orange park and have to drive 45 minutes there and back because they failed to inform me he was sick. As we was leaving the veterinary clinic I ran into a couple who just purchased a puppy Saturday from ( Puppy Avenue)and she have the same virus so she’s being treated, save your time and feelings.
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April 2023 by Sa M
Do not buy Puppies from here. Our dog died when she was 8 months old . The doctors saying some kind of genetic issues . only buy from breeders. I would not recommend place like this
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April 2023 by Daphne McCormick
I came here a few weeks ago and the experience was kind of strange. When I walked in I said hello and wasn’t greeted in return. A young male and female were sitting at the desk whispering to each other. The employees were not friendly. I dont think I will be back here. The whole experience was strange and awkward.