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October 2023 by Andrew B
Poor communication with salesperson. I asked for small additional piece (6” x 24”) and when it was not delivered with countertop I was told they weren’t able to provide it and I’d have to place a new order. Likely forgotten and they would not follow up with me. Poor communication overall. Install was fine.
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December 2022 by Patricia Karwowski
I was shown and liked a stone in the granite section. I was told it was granite and then received a quote for Dolomite. A salesperson called to let me know that a quote was sent and never mentioned Dolomite. I felt deceived by this salesperson. Buyer beware!!!
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December 2022 by Shellie Thole
very overdue review. When the template person came, he made the template with a small cut in the corner so the oven door could open. We confirmed this cut via text also. Unfortunately, when the countertop was delivered, the cut in was not done and the oven door could not be opened as the countertop was in the way. Owner (Diego) refused to fix and tried to blame me! The stove was in place as required when the template was made. Why would I order a countertop made so the stove wouldn't open? makes no sense. He wanted to patch in a piece of countertop instead of replacing with a solid piece. This is a rental and needs to be sturdy, not a patched counter. had them come take it out. never received a refund. never took to court, but I should have. Beware them taking responsibility for a mistake. Had Empire countertops come and do counter correctly. Have used Empire multiple times since and have been very pleased.
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August 2022 by Jaime Rosado
This is not a reputable place for countertops. I recently tried to do business with them and they gave me the run around. They are terrible at returning phone calls and are very dishonest in their business dealings. If They get mad at you they simply say they have too much work and cannot help you after they said they could. You are better off going to Lowe’s or Home Depot where they return calls and provide quality customer service. They lost 3 contracts due to their sloppy business dealings and dishonesty.
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January 2022 by Marie M.
Regrettably, Quality (?) Countertops was my contractor's choice; definitely not mine. I was still living on the West Coast when these people were hired by my contractor. The first time I went to their shop, I met with a female who could only pontificate without saying anything, and did not know the difference between finishes. I had to send them pictures of my countertops in Los Angeles and get them to copy them. They did a lousy job, used silicone in the bathroom sinks when they should have used grout. The house was remodeled 2 years ago! The water has penetrated under the silicone and mold has been growing. I made Bianchi aware of the problem, he implied that I do not know how to clean, that I should use bleach and scrub. I can scrub for the next 100 years; unless I remove the silicone, which is transparent, there is no way to get to the mold. These people have no idea how to professionally install marble and, they are expensive. As for the marble tile they laid on the floors, they bothered not to arrange it by color; they took it out of the box and that's how it was laid. These people might call themselves 'Quality', nothing could be further from the truth.
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September 2021 by Crystal O.
UPDATE: Yesterday was part one of the install and the team sent out was fantastic! They arrived right on time and within a couple hours had the new counters in the kitchen. We added a new bank of cabinetry in the breakfast nook- that slab will be ready soon and they will be back out. My house has some odd angles- and the kitchen especially- I am so happy with the attention to detail with the install and how gorgeous the quartz countertop is! Excellent pricing too. And they were accommodating to us having to reschedule the install because of a damaged cabinet. Great communication, customer service, product and craftsmanship!!!This company came HIGHLY recommended by both my flooring guy and someone I know in the cabinet business. John and I went in to browse their inventory and get a quote. Now- I will say, we went to a different company that had a much bigger selection- but the prices were easily doubled. I am waiting to get one more quote before deciding- but the price point here really has me wanting to go with them!The young lady who took us around explained the different tiers in pricing and the difference in materials. I wanted quartz- but was open to looking at granite. John and I found a middle ground- seeing how what he liked was not what I wanted and some of my taste was not what he wanted. We narrowed it down to one and I anticipate going back in to look one more time before choosing and accepting the quote. Word of mouth is simply the best way for businesses and I fully trust the 2 who advised me to go see Diego here!
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August 2021 by Roberta Moore
We have used quality countertops and granite for three home remodeling projects. This included our kitchen, hall bath and most recently our master bath. They do a superb job and we couldn’t be happier. The countertops fit perfectly and look awesome! They are professional, efficient and master technicians with granite.
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August 2021 by Joe Stepp
We used Quality Countertops to replace 2 bathroom vanities. We found their selection of material better than other companies we had looked into, their service top notch, personnel friendly and helpful and they were ALWAYS here when they said they would be! Would not hesitate to use them again. Highly recommend them!
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August 2021 by Keith Poling
Just finished my third kitchen and master bathroom with Quality Countertops and we have been very pleased with Diego and his staff. the crew that came to install was top notch and was very thorough with install and cleanup so much so our maintenance man wanted their card to give future recommendations to other condo owners because he too was impressed with their work ethic
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August 2021 by Toni Wilder
We had Quality Countertops replace and install new marble countertops in our kitchen and two bathrooms. They were so professional, easy to work with and efficient. We can not say enough good things about this company. We picked a serpentine marble that is green blue and almost as hard as granite. It was done a couple of years ago and we are so happy with the results.
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August 2021 by Charles Bobola
I used them for my kitchen remodel and they are hands down the best countertop company period! They were so easy, so straight forward, the cheapest, and we're 30 minutes early to install! I cannot give them enough praise and thank you!!
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August 2021 by Dianne Davis
Wonderful experience from selecting our countertops, Mariah, all the way through installation, Doug and crew. Very knowledgeable staff and installers. I recommend 100%.
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August 2021 by Cyndi Felber
Beautiful granite counters for our outdoor kitchen! Very professional and on time! Would highly recommend!
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August 2021 by Cleve Schuster
We were impressed with our first encounter their staff and selection was great! They came out as soon as I had the cabinets in and took the measurements for the countertops promising a 3 week delivery and install they were right there as scheduled. The installation crew were true craftsman’s taking time to ensure everything was done perfectly I would highly recommend this company if you’re looking for new countertops.
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August 2021 by donato santoro
The attention to detail, the workmanship, the careful navigation of the employees inside the house with the heavy stones was unremarkable.Me and my wife are extremely happy with the results of our new counter top. I would highly recommend Diego and his crew to anyone looking to upgrade their kitchen and/or bathrooms.
