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April 2024 by BLAQUE PRINCE
I understand businesses are in desperate need of employees after the pandemic. However, they might want to think about hiring people with CUSTOMER SERVICE SKILLS! The customer service in this Rack Room Shoes (Avenues Mall - Jacksonville, Florida) store is TERRIBLE!!!!!!!
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February 2024 by Island girl shawn
Service was excellent
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November 2023 by Devaughn Nolan
Went to the Southside location on 11/7 the staff were amazing but the manager or supervisor (some lady) was rude she almost bumped into me and my friend without saying excuse me. She cashed us out and threw the bag and receipt at me. Never will come to this location. The Orange Park location is better and has better customer service.
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October 2023 by Bobby Steely
The promotions are all bait and switch. I understand fine print and all. Nothing desirable in the store was a part of the promotion. If something is too good to be true, it is. I don't mind paying for what I want, but this promotion is not what it used to be.
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October 2023 by Christine Niles
Decent prices, but you have to wear a parka at the Avenues mall location or you will freeze in there. I wanted to shop longer but both times I've been there it is too cold to stay in there.
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August 2023 by JB
Staff was too busy joking and laughing with themselves than ask if I need help. I'll go elsewhere
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July 2023 by M. Buckholtz
My handsome son works here and he loves it and is really good with people. He has great customer service that even though his parents were there he made sure his customer came first. Give my baby a raise. This place is the best place to go for your kids for back to school. They always have great selections and a good sale going. I'm a country woman so I was shocked to see how many cowgirl boots they have and even have some cute heels too. Everything from kids to men this is the place you want to be.
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July 2023 by jason barnard
Customer service? Why are some shows not eligible for BOGO? Two of the same shoe and 1 tennis shoes. But can't give 1 BOGO?Gimic if you ask me
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April 2023 by Ashley Coop
My shoe size makes shoe shopping difficult and sad, something I'd never wish upon another woman? I can always count on Rack Room to carry a few pairs in my size, not just nurse shoes either!!! Plus the (seemingly?) perpetual bogo half-off deal, clearance racks, and membership perks really add up. I hardly even consider other stores when I need a new pair.
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March 2023 by Mara Bailey
I found a great deal on these beautiful pink sketchers here, I got me and my cousin a pair altogether $80 and some change that is the price for one pair but I got two!! ?
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March 2023 by Ingrid Magsam
Was able to find the crocs we wanted.
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January 2023 by Katie Zimmerman
I asked an employee to check on a shoe and he said there was one in my size but he had to check out the One customer first, mind you there were two other employees there that weren't doing anything. He checked out three more people after the one that he said and then finally asked one of the other ones to go check in the back. When they went to go check in the back they came back out 20 minutes later because other people had asked them to check on their shoes as well and told me that the shoe was not back there which is fine. And then apparently three other employees came from the back so there were plenty of people around, when I patiently waited to ask for another shoe size the other employee gave me the runaround while they were helping other people on the way just to go check for my other shoe, my entire trip of just waiting patiently was about an hour just trying to check on two shoes. They were rude and disrespectful. I ended up getting some heels from somewhere else because I didn't want to deal with asking any other questions.
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November 2022 by Monique Hayes
Very clean store and the staff was very helpful!
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September 2022 by Irradiated Rock
Great employees but limited to only popular shoe sizes
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July 2022 by casteljo01
Because they always have percentage off the second pair, I always getting a second pair.
