-
October 2024 by Rosemarie Burleson
Ms. Carla the manager at redroof cruiseport and Denise, the overnight perdon there, display the best customer service I have seen in a long time. They are the nein ones that always check to make sure you're reservations are linked to your redirewards so you can get your points. They also always make sure you well taken care of during your stay. They treat you like family. They are awesome in all aspects.
Rooms: They always make sure your rooms are well stocked and changed Cleaned properly, and if there is a problem with the room they make sure it is fixed or you are accommodated for.
Safety: There is always after hours security that make sure that people aren't hassling the people that stay there.
Food and drinks: They anyways have fresh coffee in the lobby and it is within waking distance from several restaurants.
-
October 2024 by Coffee House
Good for the money ...... My family needed somewhere quick and budget friendly, Ms Carla the manager made sure we were well taken care of, this week forever be out go-to spot when we visit Jacksonville.
-
October 2024 by Cydnee Johnson
Ms. Carla has done such a great job at improving this hotel. The staff are so sweet and helpful. I was here while transitioning apartments and they made the transition so easy. Love them to life.
-
October 2024 by GEEZ BABY (Gravy)
The hotel was okay but the company they rent rooms out to was very different. Noise above my head all night, doors slamming most of the night and what a crowd in the hallways and out the front door. My Uber eats driver refused to bring my food to my room and they were scared to get out the car cause of the element that was outside of the hotel. A little ghetto but for the price that I paid, I've seen worst!!! The lady at the front desk was very nice!
-
September 2024 by Balisa Grant
These ladies at this motel are outstanding with a great personality including the gentleman that works front desk, I moved to this motel from another redroof because of attitude and unprofessional staff.... Mrs Carla, the office manager makes sure her motel is run very professional, she talks to you like a human being and not just some problem in the streets, I will forever choose redroof on harts road over the airport redroof....
Rooms: Although the rooms may need to have a update, they are cozy
Safety: There is security that comes around and all the bull crap that use to be around is gone, thanks to the wonderful staff
Food and drinks: There is all kinds of food in this area even in walking distance
-
September 2024 by Bobby Craven
Thay have good energies and good hearts and are loyal best motel I've been too I. A while
-
September 2024 by tanyia Hodges
I love Denise, ask for her . She is very nice and respectful. She make sure your stay at the hotel is comfortable. if you have any problems she would take care of no problem. Everybody is good but I prefer Denise because I met her first. If you have who wants to visit Jacksonville and have nowhere to go come to Red roof inn and ask for it to Denise. 10901 Harts Rd, Jacksonville, FL 32218. Thank you for taking the time out to come visit. I hope your state is good as mines was
Rooms: My was cleaning and neat. Very cold. Bed are very comfortable. Room service and maintenance are always on time if you have a problem. I will come back again
Safety: They have cameras in the hallway and outside.
-
July 2024 by Calvin Phillips
Busted windows, people outside acting up. Beds were as hard as concrete. Honestly, I could probably get better sleep in jail.
-
July 2024 by Lisa Gethers
HORRIBLE NASTY MESS!!! Y’all need to do better or shut down period at this point idk how yall even work here frfr nothing works changed rooms twice each one worse than the last ??♀️ thin sheets dirty toilet dirty tub location misleading….. I can’t say enough bad things like really waste of money and time
-
July 2024 by Rebecca Humble
Staff was very nice and extremely helpful room was comfortable
-
July 2024 by Aaron Gutridge
Pulled in the parking lot and pulled right back out. Looked like the neighborhood in Training Day.
-
June 2024 by DAVID GREENE
Bad no way I would go back
Nearby activities: Close to everything
-
June 2024 by Bea Goodman
The room is ok. Ms. Katrina made the stay well worth it. She went above and beyond to find my reservation and get me in a room. Katrina is the absolute sweetest and very kind and patient. Thank you Katrina!!!!
-
June 2024 by Renee M
Rooms: It was clean but there was a big crack around the a/c and water was in the floor.
-
May 2024 by Jennifer Merrill
Miss T was absolutely fantastic. She is great with customer relations and is very kind. I am grateful for her support during our stay.
