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May 2023 by Sam R.
Worlds worst service. Have tried at least 10 separate occasions in the past 60 days to pickup lunch from the hot bar. After 5-10 minutes each time, I have as yet been unable to get anyone to take an order for the hot bar. A different line than the deli sandwich line. Staff is either fully unresponsive or snippy and rude. I generally prefer Publix of alternatives. However, my experience at this location has me reconsidering supporting ANY Publix location in the future. I suggest looking somewhere else if you actually want deli or hot bar service. Will not even buy bread at this location. Blood pressure goes up anymore, just walking in the store.
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April 2023 by Kyle R.
I get Pub subs for one reason: the Boar's Head garlic pickles. They aren't the everyday, basic pickle. Now normally I avoid this location because it's small, parking is horrible, and they just don't seem up to the normal Publix standard as workers. Today proved me oh so correct. I decided to place an online order at 1:25pm for a sub to be ready at 2:00pm as per their ordering system. I arrived at 2:10pm to a deli employee telling me they didn't have an order for me. Not even a ticket. So, I showed her my confirmation, and she asked me to write my order down on a sub wrapper. I did as such, and made sure to specify "garlic pickles" on said written order. I know this might seem stupid to many of you, but like I said, this is the entire reason I love their subs so much. I arrived at work with the everyday, basic pickle on my sandwich. Never again will I go to this store I will drive out of my way to head to the Roosevelt location.
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February 2023 by Avis R.
Haven't been to Florida in over a year, my first stop was obviously Publix and get a sub. I had a gentleman named Johnny who was the best. He was charismatic , charming, and above all welcoming, also the sub was delicious! The entire staff was friendly , it feels great to be back in Florida! Thank you riverside Publix
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September 2022 by Michelle H.
I have to tell you about Miss Jackie in the deli, She makes the very best sandwiches! This review is way overdue! I decided to try this Publix for their sandwiches because I hate to say this but all Publix deli sandwiches are not equal although their standards are supposed to be the same but they aren't! She just puts love in making those sandwiches she will not rush because she knows that gets messy and she will not use old looking vegetables, she will get fresh produce and sauces and soft bread just to make your sandwich the way you want it! She has a good eye for fresh vegetables she chooses to put in your sandwich, I have watched her clean behind every sandwich she makes to include her knife, I observe everything and not everyone does that! she is the sweetest woman while making those sandwiches her conversations are so pleasant. Our city is really in dire need of good customer service from food establishments and she really deserves acknowledgment! She is wearing a mask but you can see her smiling with that mask on, The other deli workers in there that make sandwiches, their whole body language tells me they do not want to be there, but not Miss Jackie she's happy to have a job and she's happy to make your sandwich the way you want it. Please keep her! I should've taken a picture of my sandwich but I will add it the next time, it was so good!
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April 2022 by Nelma P.
So disappointed with this store. I bought a bottle of wine & the same wine from Publix on Roosevelt earlier today. The stores are just 5 miles away. For exactly the same wine, the difference was $10. When we went to customer service we waited 15 minutes. No one at the store could explain why. Though they were nice about it, the message was 'it is what it is'. Publix you truly disappointed me tonight.
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March 2022 by Maggie M.
their subs are usually on point but last night around 7:30, i ordered (and paid for) a sub ahead and when i got to the deli, they claimed they were out of bread... but i could see their bread case maybe had 6 loafs worth of halfs (and at least one whole white loaf, which is what i originally ordered)i totally get not wanting to make food in the midst of cleaning for close, i'm in the food industry too. but one, it wasn't even 8 and two, the worker was so blatantly lying to me. like, just come up with a better lie lmao
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November 2021 by Ashley B.
This Publix is usually good. But there have been one off encounters that are troublesome. They're normally stocked with the food that I buy. I get lunch here ever so often too. Definitely better to order ahead or you'll get stuck in the long deli line. It's definitely a smaller Publix, so keep that in mind. Their liquor store isn't even attached to the building. It's located elsewhere in the plaza. I didn't like the AM's response when I was trying to let him know about his employees racist behavior towards my boyfriend In there a few months ago when he was trying to get fruit in the produce section. His response was "that's just how it is now." Coming from someone who's from Lakeland, the original town where Publix started in, and as someone who's worked customer service for nearly a decade, this is an unacceptable answer. The deli lady who's older is always nice to my daughter and gives her cookies when we come in. I also have another personal friend who works there and he's really nice when we come by. I know they have security outside, but there's still transients who will sit in the parking lot and try to harass you. The parking lot is also always a nightmare due to the lack of parking even on close side streets. Again, hit or miss here. It's just the closest to my home.
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August 2021 by PIP AND ZIP
Super red. Boxy shape. Great redbox.
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March 2021 by Mark O.
For SURE one of the worst Publix locations in Jacksonville. Hell, probably in Florida as a whole. Parking lot is an absolute disaster (be ready to fight someone for a spot) and they don't even stock all the normal items because it's a smaller-scale store. What inspired my review today though was the pharmacy. I have used this location for their pharmacy services a few times and the last couple visits I thought I was just catching them on a bad day/at a bad time! Unfortunately it just seems to me like they're always in a big mess back there... Staff gives me a different excuse for the elongated wait times every visit so who knows what's really going on. Most recently they quoted me over an hour and a half wait and asked me to come back. So I left the store and as soon as I got out of the parking lot I received a text that my prescription was ready. I was very annoyed! Had to turn right back around and fight parking to go inside again.Will be filling elsewhere from now on because who has time to play games with a pharmacy at 7pm on a weeknight? Not me.
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March 2021 by JC Guppy
Super red. Boxy shape. Great redbox.
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September 2020 by JC Guppenberger
Super red. Boxy shape. Great redbox.
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March 2019 by Dean H
Rebox located in front lobby of Publix Supermarket so it is only accessible during store hours. On the up side it's in an air conditioned space out of the sun and rain. Otherwise standard Redbox services we have come to know and love.
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December 2018 by Dean Housden
Rebox located in front lobby of Publix Supermarket so it is only accessible during store hours. On the up side it's in an air conditioned space out of the sun and rain. Otherwise standard Redbox services we have come to know and love.
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October 2016 by Brian Hedrick
A typical redox. Inside the lobby area of Publix. Well lit and safe to use.
