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June 2023 by jason z
Been here many times. Employees always have such an attitude and are either arguing with each other or chatting, not wanting to give you the time of day. Also closing 15 minutes before their actual closing time is very lazy, and frustrating when you are in a rush!! Hard for people out here working with a small time frame. And yes this is pretty frequent too. My daughter and myself have been let down with a locked door plenty of times while the workers just stare at us while chatting beside the counter. A lot of hair dye boxes are emptied or have a completely different color in them. Otherwise the store is pretty well maintained. Just wished the workers were too.
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May 2023 by Lala's Custom Creations
To the older employee with red hair, profiling is not ok. I saw the way you watched a certain person leave the store and it was VERY telling how you saw the person and how you planned to “intervene” if needed.Not ok and I didn’t feel comfortable at all in this store.Won’t be coming back.
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May 2023 by Brenda Wear
Went today! 5/5/23They welcomed me into the store with a smile. Showed me right where the item I was looking for was.Everything was clean and in place. Will be going back. Those young ladies know how to run a store! Keep up the good work girls, you girls are Awesome and need a raise!☺
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May 2023 by Love.Light. Lala
To the older employee with red hair, profiling is not ok. I saw the way you watched a certain person leave the store and it was VERY telling how you saw the person and how you planned to “intervene” if needed.Not ok and I didn’t feel comfortable at all in this store.Won’t be coming back.
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April 2023 by Babygirl 247
Whoever that lady with the orange hair this weekend, manager or cashier was doing way too much watching me and making comments to the girl with glasses as if I couldn’t hear her if i wanted to steal I would have but watching me that closely pretending to “do your job” is uncomfortable and hella unprofessional. It wasn’t like I was wearing baggy clothes or had a big empty bag I was wearing a one piece with a jacket and had only my phone in my hands I even asked for advice but she just kept looking at me crazy when I put the item she recommended back on the shelf.
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April 2023 by Mama Carrol
I've always got my nail supplies, here and have always been treated with the upmost respect. Never seen any issues that wasn't handled with respect.
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February 2023 by Melissa Bayron
The staff member who helped me when I came in today was so incredibly knowledgeable and helpful. She had awesome suggestions! They had all the items I needed on hand
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February 2023 by Mike Winn
Nice, helpful ladies working. Love Sally's!
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January 2023 by Elizabeth W
The main sales lady (I think the manager that day) followed me from the moment I entered the store. It made me highly uncomfortable. She immediately followed my every move through the store. I said when I came in the store, I’m only here to look and get some hair dye. I stopped at the nails, (she was 3 feet from me and intently watching) then turned to look around and checked out the makeup. Then I went to the hair dye aisle. All while she was 3 feet from me and intently watching everything I did. I then went and grabbed my hair dye and went to look at the hair clips. She follows me and stays within a few feet. This was highly insulting. I only had my 3 inch crossbody on my person and tight fitting workout clothes. I will shop on amazon from now on. I will also post this on every online forum because frankly, this was harassment. If you have a shoplifting problem, fine. But don’t make your honest customers regret coming in your shop. No thank you!
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December 2022 by Damita C
Jaime went above and beyond in helping.Went to return an item & ended up shopping bc of her niceness lol
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November 2022 by Hannha M.
I was there Saturday 11/05/2022 and this Woman name Jamie was supposed to be helping me with my hair color and sis left me to go pick on the other associate with glasses and curly hair and her husband and they weren't doing anything, he came into the store to drop off a drink and went in a different direction and jamie was just yelling at them as if she was cussed out or they had threatened her when the young man had just corrected her.. the associate proceeds to pull her husband outside to calm him down and starts to become upset and Jamie was inside talking to someone on the phone who then proceeded to to state that he was on the way up there to attack the other gentleman and continued being loud and rude towards them...This entire situation was super unprofessional and rude !!!!! considering I buy from Sally's beauty all the time. There was no need for that type of unprofessionalism coming from staff I'm honestly disappointed with the hostile environment that the store is becoming. I love Sally's beauty but that Jamie girl has an ugly attitude and I hope the other associate is doing okay
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November 2022 by Cricket Williams
Always friendly and knowledgeable staff. Will give suggestions and advice on hair coloring.
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November 2022 by Erin Mulkey
A woman named, Katherine at the Normandy location in Jacksonville was very rude both over the phone and in person.
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September 2022 by ChristyColbertOwens “Christy”
Great customer service & awesome discounts.
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July 2022 by monica navarro
So I was there about a week ago, eager to color my hair a lighter color. I was helped by two beautiful ladies.. (Jaime/Jazzy)...I believe, either way, they were awesome. I left there with an entirely different color, and a bag full of stuff they recommended... seriously, I expected to spend like maybe $10, but spent more like $50...i was a lil nervous about the color, but they thought the color i wanted wasn't a good shade for me and suggested a red brown color. They picked out everything and I loved their confidence in the products. They explained how to mix the deep conditioning recipe for my hair and how often I should do it. Yesterday I colored my hair, treated it with the after color conditioner and fell absolutely in love with my new look.THANK YOU LADIES SO MUCH!!!
