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October 2023 by John Queue
Thank you, Chris, for your dedication to auto safety and care. Thank you for treating your customers (me and my wife), as valued customers and for telling it like it is. Thank you for sticking to your work ethic and always thinking about the value of your work and the well-being of your customers. I will continue to bring my car(s) to your shop when the time(s) come my baby needs your expertise and genuine care. You are muchly appreciated.Service: Auto brake replacement
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September 2023 by Douglas R. Johnson
Firestone could not repair my a/c. I took my car to Satterfield's and it was repaired in 1 hour! Excellent service, reasonably priced, and a great guy that takes pride in his work. I have found a shop I can trust!Service: A/C installation & repair
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August 2023 by T Lit
So here is our story. We own an old 1997 Ford Ranger ("Rusty" is her name) and use her everyday as a work truck. A few weeks ago, the Heater Control Valve (HCV) busted open and coolant went everywhere. Luckily we got home with minimal to no overheating. The HCV is a nothing $20 part that is so easy to fix, but we didn't have the time that week, so we took our car to our local mechanic who I previously trusted, Otto Motive. They told us that they did a block test, and that the truck failed, and that the truck should be junked, and they would be could give us $400 for it. They also said they wouldn't fix the HCV, and that they COULD look into a whole new engine but it would probably be about $7000. My husband did not believe them, as the rep was acting cagey, so we got her towed home. Thinking we could do no additional damage, and knowing minimal about auto repair, we fixed the HCV, and a couple vacuum leaks, but it seemed the truck still wasn't running smoothly, and I was convinced that the Head Gasket was blown or it needed a whole new engine as the other body shop said. I had given up hope and figured we would need to shell out $30K (we don't have) to buy a new truck. We had done all we could to the best of our knowledge, and as a last ditch effort, I asked around for referrals. My work mate suggested Chris Satterfield. Got the truck towed to Chris. I was skeptical and thought we would probably have to buy a new truck. Pulled up in the tow truck and Chris was there to greet me. He started the truck right up and IMMEDIATELY found another vacuum leak (just by looking), which fixed the rough idle we were experiencing. He also stated that the truck "runs like a dream" -which gave me newfound hope that I hadn't had in weeks. He also drove me home for free out of the kindness of his heart. We left it with Chris to diagnose and he called back after a couple days and said there was really nothing wrong with the truck. I couldn't believe him...and I couldn't believe how another shop would say that to us. Because the truck is not brand new (lol), there were many small fixes that it needed, so Chris went ahead and repaired those, and changed some gaskets as well. Within in a couple days, he called and told me it was ready. He even came to pick me up from the house to come retrieve the truck. When I got there, I was stunned! Not only did the truck run more smoothly than ever with all his fixes we agreed on (A/C, headlights, valves, engine cleaning, door regulator), it looked beautiful as well! He had even fixed the broken horn and spray-painted the grill as a courtesy. It is a week later now as well, and the truck is losing NO coolant, NOT overheating, and Chris was perfectly correct. He was wonderful to work with, and really told us the TRUTH. Thank God for someone who takes pride in their work, who is honest, and who enjoys what they do. Thank you for saving Rusty, Chris, and God Bless!
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July 2023 by Jeff Whipple
Chris is amazing. Guy has a ton of passion and pride in what he does. Sat with with him while he fixed my ac and we had a great time. Highly recommend going to him you won’t regret you did. Honest and took great care of me. Glad I found him. Thanks again Chris
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July 2023 by Cate Drawdy
As someone who doesn’t know much about vehicles, it was such a refreshing change of pace to take my car to Chris, who not only diagnosed and fixed my problem with my starter, but he took me out to his workshop and shower and explained things to me, and I am so Thankful! Look no further than this shop, if you’re in the market for a hardworking, fair priced mechanic.Service: General repairs & maintenance
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May 2023 by Gianni Guidi
I own a 1980 Ford Escort. Chris has done an excellent job maintaining and repairing the car. The car runs better than before I started taking it to him. He also polished up a minor scratch at no charge without me asking him to do it. Really shows the detail and pride in his work. He is usually helping many customers so you may need to wait a couple weeks if the work is not urgent but it is well worth the wait. I highly recommend his services and I am very thankful to have him as a mechanic.Services: Transmission
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May 2023 by Brianna Erway
Chris is the most honest, upfront and trustworthy mechanic i’ve came across. He went out of his way to help me unexpectedly and went above and beyond. Oil changed, serpentine belt replaced, brake light replaced, tag light replaced and cleaned up my oil leak to the best of his ability. He even fixed my bolt on my wiper without asking for free which shows me he connects with customers on a personal level. I highly recommend him!!Services: General repairs & maintenance
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March 2023 by john
Trust..Chris does great work and once you become his customer he truly treats you like family...I've brought my car in once and not only was nothing wrong but he also fixed the side panel and no charge..yes I've spent money with Chris but for me peace of mind knowing I can trust chris...like many times I just popped in and the guy stops what's he's doing to diagnose my car..what shop does this for you..not many ..
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February 2023 by Emily C.
My husband & I have been going to RPM for 10 years with our 2 cars. Recently management changed and we no longer felt they had the customer's best interest at heart (also only 1 guy left there can drive a stick shift and he doesn't work everyday). I asked a group of moms for recs and this is where they said to go-- Satterfield Automotive. I called Chris up when RPM called to tell me I had a $1200 repair on my hands (1 day after an $800 repair and then on the drive home it had a burning smell so we turned right around and left it with them again). RPM said my brake caliper was bad and my brakes needed to be totally replaced ONE DAY after handing me a clean report that my brakes were all good. Chris told me to bring it there and have him do his own inspection. He inspected it and looked deeper into the problem, took a bit more time & energy and solved the problem for $130. I will be going back to have my brakes flushed and even then it won't amount to $300-- so that $1200 number from RPM seems even more shady now. Not only that-- you can tell Satterfield Auto really cares about customers & educating them about their car so it'll last-- they aren't just trying to make a bunch of money off you. Also-- I am glad to be switching to a small business over the corporate thing RPM has become. Chris got me in & out in time to pick up my kids from school and I felt good about the entire experience. No more anxiety bringing our cars in. Thanks, Satterfield Automotive!Service: Brakes
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February 2023 by The Jones Family (John & Lily)
I have a 1994 Toyota Celica which I am sentimental about. Yes, I could have spent the money on a newer used car but decided to fix this one up if it was 'worth it' to me. After leaving it with Aamco and Toyota dealership and spending tons on money it eventually still would not start. They didn't tell me what other issues were going on with the car but seem to just do the minimum, took the money and left me with an undriveable car with me not knowing how much more it would need. I think due to ineptitude or dishonesty I was not provided with a realistic picture and a non-working car. When I told them they didn't seem to know or didn't seem to care. It actually died on me in a store parking lot and hence we found Satterfield Auto Repair. Like another poster said, Chris is the real deal. He takes pride in his work. Not only did he find and show us the issues he understands the inner workings and will share things with you because he just has that much experience. He told me what needed work on and what could be held off at a later time. The car sounds great. Chris goes above and beyond and I will be forever grateful for the care he has shown my favorite car.Services: Vehicle Inspection
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February 2023 by Aldwaun Gibson
I love this machanic he took care of my car better than any mechanic I've dealt with at the dealership. The dealership charged me to do a complete tune up (valve cover, valve gasket, pcv hose, spark plugs, and coils) for $1871 and he had me pay for it at $1081. My car feels a lot smoother on the run and its not miss firing anymore.Services: Auto engine tuning
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June 2022 by Chris Zampese
I went to get my AC compressor diagnosed because it was making a funny noise. Chris took the time to find out it was the AC clutch that was bad and explain what he was doing while doing it so that I was more informed on what was going on. Very knowledgeable and and doesn't try to upsell you on anything you didn't go in for. Highly recommend.
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June 2022 by Christian Kurland
The owner is amazing! My a/c went out and he fixed it so fast for us. With summer hot days approaching and having 4 kids in the car. I was super gratefulService: A/C installation & repair
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June 2022 by Keith Krauterbluth
We would highly recommend Satterfield's to anyone needing automotive repair in the Jacksonville area. Chris knows cars very well and he goes out of his way to get the job done right the first time.Service: General repairs & maintenance
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May 2022 by yasser jazaeri
I had an emergency AC failure. The right side was blowing hot and the other side cold and I am moving in 3 days to Ohio. I called and the told me that I can come in right away. My issue was resolved within an hour. Everything was explained well , the guy was very professional and sincere and the price was decent. I would definitely recommend this place.
