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July 2023 by Anita Makofka
Do not use this woman! I made an appointment to take my eight month old Maltese to her to be groomed. She required a $50 deposit before I could even see her. After I went to show her the dog, she said the dog had too many mats , and she would have to shave him, I said fine give me my $50 back and I’ll find another groomer. She said you cannot have your $50 back and I left with my dog went to another groomer who only charged me $45 and totally got the mats out of my dog and he looks great and he didn’t have to be shaved . . I contacted Elizabeth requested again my $50 back and told her the dog did not have to be shaved and she should’ve been able to take the dog in without shaving the dog. She still refused to refund my $50 deposit and I am going to report her to the Better Business Bureau And I wanted to tell all of you about the situation by the way she was planning to charge me $75 for the grooming of my puppy. However, Samantha at diamond in the Ruff only charged me $45 and my dog looks beautiful. No shaving necessary.
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March 2023 by Danielle Nahabetian
**FAT SHAMING, INSULTING, AGENDA-PUSHING OWNER***I brought my dog to see Liz at her grooming facility because it was convenient to my residence. Had I known the experience would be so poor, I would have driven the extra few miles for another groomer.Let’s begin…I am a very patient and empathetic person. I understand people get busy, life happens, and we can’t have good days every day. However, when your bad days and lack of professionalism start to impact the interactions you have with animals and owners, there’s a problem.I don’t want to bore everyone with details so I’ll keep it short. I’m an overweight person and she called my dog fat (used those words, specifically), told me I wasn’t healthy either, and told me she didn’t believe in vaccines for dogs. I’ve never heard of a groomer telling owners not to vaccinate their animals. I’ve also never heard of a groomer fat shaming an owner and their pet. I was embarrassed and humiliated.I would never recommend this unhappy, miserable, unkind woman to anyone. Especially if you don’t want your dog to get parvo since they’re not checking vaccine records and encouraging clients to not vaccinate their animals….And especially if you don’t want to be embarrassed and humiliated. 0/10 wouldn’t recommend!!
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February 2023 by Chanin Rivera
Liz is absolutely amazing at what she does. She has clearly been in the pet industry for a decent amount of time. She is to the point, and blunt because she cares. Unfortunately too many people in this area treat their dogs like queens and kings and can’t handle the truth. She isn’t afraid to tell an owner what needs to be done for the betterment of the dog to live a long, healthy and happy life. My Shepherds have been going there all of their lives. They are jerks but she handles them professionally and keeps them in line - and they respect her for it.If you’re looking for a no nonsense groomer that is looking out for your dogs health, appearance and wellness (internally and externally), you’ve come to the right place! If you can’t handle the truth about an overweight dog, an unhealthy coat or your overall lack of basic dog knowledge on care for your pup, you’re better off going somewhere else. ✌?
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February 2023 by Lindy Dameron
The owner is a bully, abrupt, mean owner. Apparently overwhelmed with the shop schedule she can't handle professionally and rude. I do not trust leaving my Maltese with her whatsoever. We are so disappointed. The former groomer, Julie was amazing with our Maltese prior. We were customers of this shop from 4/2021-5/2022 with Julie. Liz never did our pet then. But Julie moved, so we decided giving Liz a try. 2nd visit. Now both times at pickup Liz insulted us, was harsh, stating she didn't believe in vaccines, pressure to use her food marketing products, use her vet & bullied us) Our 2nd pickup was unbelievable, she was downright mean & was obviously having meltdowns. She just went off when we paid her. She charged 2x cost of her former groomer last year, (1rst $140, 2nd $113, we even tipped high 25%) when we use to pay $88 which included express $25) the justification she claimed our baby hard handle, shaved her tail (I see other reviews same tail shaved-horrible), claimed overweight, just unbelievable poor customer service. We use to pay half what she charged for over a year, then she doubled our cost. (?). We paid over $250 within 5 weeks. Claimed she struggled grooming our dog. She had just groomed our pet 5 wks prior. She makes up excuses to blame for her lack of experience & professionalism. I have had all my small dogs groomed & vet care visits regularly for 40 plus years. Never ever experienced a off the chain groomer go off on me about the weight of our dog who is small. Her pics show dogsmuch larger, yet she picks on us. Owner is not a medical vet but pushes animal medical advice. We have regular vet care by a professional. Owner took without our authorized consent, Business promo pics and is using a photo of our pet on her Facebook to promote her business, and we have demanded she delete it immediately, we want no affiliation with her or this shop ever again. She refuses to take it down. What a heartbroken feeling to think we left our Maltese with her. NEVER EVER. DO NOT RECOMMEND. Liz is 200% appears to be over her head, unexperienced, and, unstable to groom animals. The shop is not clean anymore, lacks the care her other groomer provided us. Lesson learned. All groomers are not the same, even in same shop. I just keep thinking what our Maltese went thru when there. Terrible feeling that we entrusted her with her terrible behavior. I hope she decides to close and stop being a groomer so someone else or animal doesn't experience what we went thru. Unfortunately, unless others complain and publish an awareness, she will be doing this to pet owners and their pets. No i dont want to be insulted when picking up my pet. Please be aware, and stay clear of this shop and this groomer.
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January 2023 by Lindy D.
The owner is a bully, abrupt, mean owner. Apparently overwhelmed with the shop schedule she can't handle professionally and rude. I do not trust leaving my Maltese with her whatsoever. We are so disappointed. The former groomer, Julie was amazing with our Maltese prior. We were customers of this shop from 4/2021-5/2022 with Julie. Liz never did our pet then. But Julie moved, so we decided giving Liz a try. 2nd visit. Now both times at pickup Liz insulted us, was harsh, stating she didn't believe in vaccines, pressure to use her food marketing products, use her vet & bullied us) Our 2nd pickup was unbelievable, she was downright mean & was obviously having meltdowns. She just went off when we paid her. She charged 2x cost of her former groomer last year, (1rst $140, 2nd $113, we even tipped high 25%) when we use to pay $88 which included express $25) the justification she claimed our baby hard handle, shaved her tail (I see other reviews same tail shaved-horrible), claimed overweight, just unbelievable poor customer service. We use to pay half what she charged for over a year, then she doubled our cost. (?). We paid over $250 within 5 weeks. Claimed she struggled grooming our dog. She had just groomed our pet 5 wks prior. She makes up excuses to blame for her lack of experience & professionalism. I have had all my small dogs groomed & vet care visits regularly for 40 plus years. Never ever experienced a off the chain groomer go off on me about the weight of our dog who is small. Her pics show dogs much larger, yet she picks on us. Owner is not a medical vet but pushes animal medical advice. We have regular vet care by a professional. Owner took without our authorized consent, Business promo pics and is using a photo of our pet on her Facebook to promote her business, and we have demanded she delete it immediately, we want no affiliation with her or this shop ever again. She refuses to take it down. What a heartbroken feeling to think we left our Maltese with her. NEVER EVER. DO NOT RECOMMEND. Liz is 200% appears to be over her head, unexperienced, and, unstable to groom animals. The shop is not clean anymore, lacks the care her other groomer provided us. Lesson learned. All groomers are not the same, even in same shop. I just keep thinking what our Maltese went thru when there. Terrible feeling that we entrusted her with her terrible behavior. I hope she decides to close and stop being a groomer so someone else or animal doesn't experience what we went thru. Unfortunately, unless others complain and publish an awareness, she will be doing this to pet owners and their pets. No i dont want to be insulted when picking up my pet. Please be aware, and stay clear of this shop and this groomer.
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January 2023 by Lala Kneppar
I do not feel like she deserves a single star period!She charged $125 for a 4lb mini Ausie and argued with me saying the dog was miss behaving???This dog has never miss behaved with his groomer, unfortunately she was on vacation and we gave her a try.WORST GROOMER EVER!!!!She most likely hurt the dog while grooming and traumatized him.Please do not send your pet, they can not talk and we are their voice!!!!
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October 2022 by m santianna
Friendly staff excellent job on my Shetland sheepdog
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September 2022 by Joseph Thacker
Worst groomer in town. Do not use. We took our 4 year old cavapoo here and they shaved him from head to tail. Why would a dogs tail need to be shaved?
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August 2022 by Stephanie T.
If I could give negative stars, I would. Please, if you read this, DO NOT TAKE YOUR DOG HERE. We have two dogs and one of them had been groomed at a great place for nearly 4 years. When we got our second dog, we decided to give Shaggy Chic a try since they were so close to home. They did a great job the first couple of times so we decided to go ahead and take our other dog there too. We have a Cavapoo and a Bernedoodle. They both came home today looking absolutely terrible. Our Cavapoo had gone a couple of weeks over his normal grooming schedule due to the change and when we dropped them off they mentioned some matting and they would have to cut him short. We said we understood and as an owner of a breed like this, in Florida, you know matting can happen especially in the hot summer if their hair starts to get long. He has been cut short a few times in the summer and we agreed a short cut was ok. Not long after dropping them off, I got a call saying that the Bernedoodle was also matted. I told her I didn't feel anything on her and I've been brushing her regularly. She then claimed that her legs were matted near the bottom of her legs and she would have to cut her legs short. I hesitantly said ok and nervously hung up the phone. 6 hours later, we get a text that they are ready and could not believe our eyes when we picked them up. The Cavapoo was shaved down to almost bare skin on EVERY INCH of his body. All hair on his tail is GONE, they even shaved off every single whisker! This is a dog that had been previously meticulously groomed and we had worked very hard on his tail. The Bernedoodle was also shaved down and bare in areas like her ears, paw and top of tail. They clearly don't know breed cuts at all and quite honesty, I think they were lazy and did not want to take the time to cut them right. After my husband was able to process what happened and really get a good look at them, he called to ask them what happened and they were very rude claiming that they told us on the phone they had to shave them. No, they never told us they were going to absolutely shave him bare. They claimed that the last groomer was mean and mistreated him if they cut the matting. The truth is, the previous groomer took her time and worked through them. I regret ever leaving her. My husband then proceeded to tell her that she was not being honest and asked her to admit how bad the dogs look to which she replied that our dogs were neglected and abused and we weren't welcome back and then hung up on him. This is laughable. Anybody who knows us or our dogs, knows that is far from the truth. Lastly, the Cavapoo has been sick since he's been home, even having blood in his stools. I can't imagine the trauma that happened to him and how they must have mistreated him. I'm not sure what happened in there today but I don't think it was good or healthy for the dogs. Oh, and to top it off, our bill for the two of them was $320 and they make you pay before you even see the dog. Save your dog the trauma, and yourself the regret and go somewhere else.
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June 2022 by Amy T.
I love this place! I have had two of my dogs groomed here! A Shih Tzu and mini dachshund. The owner is excellent with dachshunds and all dogs of any shape and size. She loves on them, practices verbal affirmation and encourages good behavior. This is the ONLY place that actually trims and files my dogs nails the right way! I wish she offered boarding or dog training! She's wonderful and so are the services they offer. They are busier than they used to be which makes it difficult for them to answer the phone every time it rings, but this place is worth it if you want your dog cared for while having a service done. Prices are matched to just about anywhere in Jax, I'm a Florida native and have used a plethora of vet clinics, stores and grooming spas. For price and quality it is spot on to me. I'll be back every 4-5 weeks for my dogs service.
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March 2022 by Misty Anderson
I brought my 11 lb Morkie there. They charged me almost double what I usually pay $90 and shaved her tail to the tip when I specifically asked to give her a lion tail cut. She has never had no hair on her tail. Overall I regret going there. .
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September 2021 by Karen Kneppar
Very courteous & did a great job
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August 2021 by Rocquel Roberts
I've used Shaggy Chic twice to have my Yorkie groomed, and was am very pleased!! Highly recommend
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April 2021 by Michael Manuele
Great customer service. Leave a message and they call back. They always take great care of my large dog and do a fantastic job.
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April 2021 by April Clement
Now my mini schnauzer looks like she's supposed to!
