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January 2024 by Дмитрий Лукашенко
Successful service
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January 2024 by Thomas Baldwin
Selena was amazing. She is the best. We really appreciate all her help. ???
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December 2023 by Joe Louis
Zay did a great job with my cell phone account, with no drama..everything turned out great. That made me very happy with no concerns as a t-Mobile customer. I recommend this baymeadows/southside T-Mobile store. Mr. Joe
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November 2023 by Alan Smith
Got to store right before 7pm. 2 people in front of me. 4 people working. At 7pm 1 worker went out back door I guess, then 1 worker went out the front. Not a work to any customers waiting. Then 2 more customers came in then the two workers started asking them what are you here for. I told them I needed a new phone. I told him I knew which phone I wanted. He said we could do a deferred buy. Buy the phone now and come back in tomorrow for the transfer. Real smart. Didnt even ask if I had any questions. If you are even thinking of going to this location. SORRY DONT GO!
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November 2023 by Jacqueline Kuchta
I just spent time with Matt reactivating my T-Mobile account. Matt was superb in assisting me. He deserves more than 5 stars!! I would give him 10 stars!!!
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November 2023 by Pablo Hernandez
My mobile expert Matthew at this location went above and beyond to help me transition to my new apple iPhone from a Samsung phone. The service was exceptional and I would highly recommend this location based off of my experience.
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November 2023 by Yegor Krutov
Incompetent employees, rude and incompetent store manager. Avoid this store and in T-mobile in general.
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September 2023 by C K
We were helped by Matt. He was very professional and courtesy! Great customer service!
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August 2023 by Madison L.
Matthew was an incredible help ! This guy is a pro he knows what he is doing 1000% ! The best customer service ever on earth. I accompanied my gf to get a new phone and wow ! Super informative. I want to switch over to t-mobile now haha. Best local t-mobile.
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August 2023 by Shawn Strickland
Ian was hands down the nicest guy. Hugest help getting me squared away with a new phone. Definite store I return too!! Thank you
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July 2023 by Roosevelt Holloway
Robert is great! He answered my call when I needed and answered all my questions. I tried calling every other store in Jacksonville and none answered. Thank you Robert for doing your job in a era where no one is.
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April 2023 by Yadira Garcia Harris
Added lines, got new phones...Gerald was quick, knowledgeable and a pleasure to deal with. Painless
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December 2022 by Hussein Abboud
I thought Is the right location but it’s not I’m thinking to switch after been 12 years customer and this location didn’t help at all if u want I phone get it from apple in case your phone is has issues you can’t returned because they are out of stock then after 14 days you just losing your money and the phone regretting doing business over there
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November 2022 by Fabio
Awful customer service. 2 customers, 4 employees, and it took 30min for someone to even greet me.. got tired of waiting, so I just went to Best Buy.Joined Sprint because T-Mobile sucks, now they bought Sprint out, smh. I guess it’s time to try Verizon.F!!
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October 2022 by Alicia Aguilar
Just activated new service. I decided to visit this location for accessories. I spent a few minutes in the store looking at accessories. I waited to be helped as a representative was finishing up a new activation. Rather than being offered assistance the representative looked away once he was finished and started talking to another coworker. I figure my sale wasn’t big enough for his/her attention. It felt like I was invisible. I’m disappointed. I’m going to buy my accessories elsewhere.
