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April 2024 by Troy Cooley
this store isn’t even here anymore. drove 35 minutes just for it to not be here although it says “Open”
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September 2023 by Devie Saha
Great on point shoe advice! Loved the sleek sneakers I got. Cammy and the man at this store were extremely helpful, and enjoyable to work with!
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July 2023 by Tia
I was not greeted at all when entering the store as the sales person just stood there. I asked if she had my size for 2 different shoes and she stated for both shoes they only had the size on display. This visit was disappointing and uncomfortable. Will not be back.
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June 2023 by Glenn Taggart
Walked in, sales lady, looking very bored behind the register never greeted or acknowledged me. I walked around the whole store. She never looked at me or welcomed me, or asked me for help. I left. I was ready to shop. They lost the sales.
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January 2023 by Crystal B.
Visited on December 30, 2022 around 130pm and the store was unbearably HOT. It was obvious that the air was not working and no one should have to work in those conditions. There were several pairs of shoes I wanted, HOW THE EVER, because I was pouring in sweat I couldn't make an informed decision so I didn't purchase anything. Shot out to the young lady working in that heat; she wasn't friendly but I totally understand why. Steve Madden yall should be ashamed of yourselves, get the air fixed ASAP? D-
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December 2022 by Amanda Rivera
Went in to browse the store this afternoon and the workers were in the doorway of the backroom. They never came out to the store front to greet me or said a single thing to me. The lady just stood up and watched me as I browsed - no willingness to help or acknowledge. Felt like a bother being in the store and decided to leave.
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December 2022 by Fanivel Rosario
Awful! I decided not to buy anything with that brand ever! So you can imagine my experience!
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November 2022 by shea bickford
Cammy went above and beyond to help me, she let me try on multiple sizes to find the perfect fit and helped with deciding on which style of boot looked best on me! I never write reviews, but she was so helpful and sweet that I had to!
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October 2022 by Amanda Lanzoni
The worst customer service I received in my life! Went for the first time and bought a pair of heels with Angel and she seemed like didn’t even want to be there, I noticed her being very indifferent with me and with other girls at the store, that were noticeable very uncomfortable with the situation. Today I tried to exchange my sandals because they hurt my feet I couldn’t wear them and the staff was super rude and denied my exchange. My husband complained about her service and she didn’t receive the feedback well, giving us an attitude. It was the worst experience I’ve ever had at a store, and based on other reviews I see I wasn’t the only one! If with this many bad reviews they haven’t changed anything yet, the manager is probably just as rude and thinks all of this is okay.
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October 2022 by gabriel calixto
Worst customer service I’ve had in my role life. I would never go into this store to buy something to my wife again.
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September 2022 by Lee G
Terrible customer service. Went in for a return and the associate had her headphones in, actively having a conversation over the phone. Clearly there is lack of management and professionalism at this store
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August 2022 by Jade S.
Quality merchandise great customer service can't wait to get something else!!! Love love love this store!
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July 2022 by Short Sheedah
Terrible service. Every single time I have visited this location I have left mistreated and upset. No one wants to help and they they are extremely rude. I would love to help myself but it’s a shoe store and I obviously can’t go in the back and grab the items myself!!! I live and work in this area and I have gone several times and gave them chance after chance because it’s the only Steve Madden location in Jacksonville. Going forward I will only visit to see a shoe in person so that I can order on the app. I won’t subject myself to being treated like a burden and given attitude just for shopping.
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February 2022 by Rezell Cohen
The current staff assisted me in person for some time in finding the right shoes. They were patient, thorough, and eager to find the product I was looking for. Cam and her staff are wonderful in this store.
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January 2022 by Eyenid Billett
Worst staff, they’re rude and treat you like you’re bothering them and they don’t greet you when you walk in, the vibe is off.