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February 2024 by Rosa Gutierrez
Not good at all sandwich place no mayo.poor service employee. I'm never going back there.
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January 2024 by wasabi toast
Watch out they dont wash their hands!I went to my neighborhood Subway at 6132 Merrill Rd Suite 4 Jacksonville FL 32277. There was a lady and a younger guy working. They helped everyone in front of me and then made me stand there alone while the lady went in the back to eat and he made Togo sandwiches. When it was my turn I had to repeat everything I was saying and he seemed to be very frustrated when I said he put on too much mayo. I then made a comment that I patiently waited and that the attitude was unnecessary. The lady came out the back (where I could see her eating) and she started bagging cookies for the Togo order and then started making a sandwich. I told them that I didn't want my order and that she didn't wash her hands. The lady then proceeded to yell at me that the sandwich was for herself. I told her that the sign says "All Employees Must Wash Hands Before Returning to work" and I asked for her name. She just started yelling that I need to mind my business. She refused to give me her name, he refused his name, both refused to give me the store number and threatened to have me removed. I instead sat right in the restaurant quietly and posted this complaint.
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January 2024 by Eric T
Bread is never fresh, and you're lucky if they wash the tunafish off the knife before they cut the next sandwich.
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January 2024 by R0Khard Gaming
Yesterday I had the worst experience I’ve ever had at a subway in 20 years. I placed a mobile order and it was supposed to be ready at 2:15. When I arrived at 2:10, the lady working had started my order, but was prioritizing people walking in after me. This led to me waiting over half an hour for my order, even though mine should’ve been made first. I was not acknowledged when I came in, and she was moving extremely slow which led to the line building quickly. She even fought with one of the customers to the point of them walking out because she refused to make their sandwich untoasted, and then put the chicken on that sandwich back into the line which would be an issue for anyone with a gluten allergy. She then caught an attitude with me when another customer she tried help before me told her I’d already been waiting, and I told her I was the pick up she never finished, saying I should’ve said something, like I wasn’t the only pickup in the store. On top of all of this, both my orders were completely wrong, and needless to say I won’t be coming back to this location. Hope that woman gets fired, or at the very least some serious retraining. Multiple items were also out of stock.
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December 2023 by Justin Hodnicki
Whoever manages this store needs to find competent workers. Got her at 11am for lunch and it’s noon, not one single person showed up. Quit hiring crackheads and get some decent people. Absolute waste of space and oxygen hiring these lazy morons.
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December 2023 by Roger Harvey
So I arrived at 8:00 p.m. sharp on December 1st 2023, There is a sign on the door that says "will return" at 8:03 p.m. at 10 minutes past 8:00 someone finally comes to the door and asks are you waiting for me... Which I responded yes... He then asked me " do you have a pickup " I said no I do not... He then replied " well I'm on break and it's only me here".. so as I'm leaving he finally changes the " will return " sign to 8:32 p.m.... I'll just go down to the road to the other one that is more than likely ready to take my order and actually serve a customer... I fully understand taking your break... But if that was the case then just have the correct time on the "will return" sign that you put up... That is not too much to ask.
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November 2023 by Donnie Smith
Great customer service from Jay. Food was delicious and fresh. Thank you Jay.
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October 2023 by John Trevino
The two young men working tonight, 10/11/23 deserve a raise. Great
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October 2023 by j jackson
What’s the point of online ordering if you order is never actually ready when the app says it is ,3 times I’ve ordered online and still had to wait an extra 15 minutes when I picked my order up, one employee even said he forgot about
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September 2023 by Paul W Ambs
Placed online order for 430pm pickup. Got to store at 422pm and picked up some of what I ordered and paid for at 513. Only one Arista working. And 3 different ingredients were "out". So even after 45 min delay. I walked out with a partial order on 2 subs. Corp has been notified to see for they make
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August 2023 by Sarah M.
Literally ONE employee working. Took 35 minutes from the moment I entered the door to the moment I paid. TRASH SERVICE.
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July 2023 by Theoriginalpfsgators
Absolute 5 star service today from D'Auri. He did a great job for us.
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July 2023 by John Boston
This store puts a bad name on Subway Corporate needs to shut this down OR Hire Complete new Staff from the Top to the
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May 2023 by Betty Smith
My daughter and I went to Subway today for dinner and the service from Jean was absolutely amazing he was there all by himself and still delivered amazing service! He had three customers in front of us and two behind us even while handling two of the three customers ahead of us he managed to take the time to apologize for the wait and acknowledge there were others in the store! I didn’t get what I wanted because there was no prep work done by the previous shift’s crew. The sandwich I did get was still great!
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April 2023 by Adrianna Smith
I would recommend Jean he was the only one working but under being busy and being put under pressure he was so nice so if you stop by today 04/18/2023 you’ll deal with Jean
