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November 2023 by Michael Willey
Will the manager is top notch. He took care of me and gave me a better deal on tires verses the competitors and took care of my needs. Keep this guy around
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November 2023 by Tim Haynes
I purchased 4 new tires. Upon completion, all 4 rims/wheels looked as if they were finger painted on with chassis lube. The greasy mess had the consistency of Vaseline, but was darker in color. I took the car home and had to remove all 4 wheels off the car in order to properly clean them. While cleaning, I noticed that 3 out of 4 wheels had the balancing weights removed and no new weights were installed. I also found a screw in the driver side rear wheel. The parking lot had HUNDREDS of pieces of debris in it, so I'm guessing that's where I picked it up, as my ride home was only 2 miles. Brand new $1400 tires with 2 miles on them and a screw in one. I also noticed that the steering wheel/car has a vibration now that starts to build around 55mph - probably because the tires were never balanced.Unbelievable. Incredibly dissatisfied.
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October 2023 by Radames Pereira
I don't recommend this store to anyone. Two months ago I changed 4 tires and what their condition was like. Never again
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September 2023 by Jacob Gross
I went in and got my tire repaired and Josh was super helpful and got me hooked up with exactly what I need. Everyone was super nice and friend. Highly recommend
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September 2023 by Charles Swann III
I really truly wish I could have a positive review here. They really helped me during a pinch while we were down for a visit. We had a tire separating and a long drive ahead of us. They were able to get the vehicle in to put new tires on in a very short time. They also recommended an alignment at the same time. This is where things went REALLY bad. They did such a poor job on the alignment that it made our long drive horrendous. I fought keeping the vehicle on the road because it felt like the vehicle was drifting all over the road and the alignment was set so far off the steering wheel was at a 45 degree angle. I called to complain and the best I got was take it to a Mavis near you have a nice day. I honestly would not have done business with them had I not been in a pinch. The reason I used them was to keep my family safe on the road trip but because of the lack of care on the alignment we still had a significant safety issue. Very disappointed!!Update...... Contacted the number in the response it is a Customer Service Call center that no one answers the line. I tried and get disconnected when I press option 2. Please don't act like you addressed anything.
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September 2023 by Jeff Y.
Stopped by for an oil change and tire rotation this morning. Will and Josh got me in and out in no time. In speaking with these guys, I could tell they know their stuff and I trust them with taking care of my creampuff! Clean waiting area as well. I'll be back!
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September 2023 by Brian Baker
Okay for the good. They got me in on a Saturday for a tire install and alignment. They were busy and got the truck done an hour before they said they would. Now why it dropped to a two star. I was called saying my front brake was 50 percent worn and needed new rear brakes. Well my front brake is less than 3 weeks old and still at nearly 100 percent of pad life and yep did brand new rotors to. So it creates a trust issue now and not sure I will be back.
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August 2023 by Joe Brown
Best service I've seen in over 30 years. Drove in with a flat tire after work and was greeted with a smile.Manager said they were very busy, but promised me the repair would be fixed in an hour. 30 minutes later, It was repaired. Awesome job to that team.In the future, MAVIS TIRE on San Jose Blvd. will be my 1st choice for new tires, and all things automotive related.
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August 2023 by Justin D.
I'm so disappointed. I took my wife's Honda Element here for an alignment and was told she needed inner and outer tie rods in order to do the alignment. Almost a $700 job. I declined and she took it to some Honda Element mechanics and was told there was absolutely nothing wrong with the tie rods.
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July 2023 by Dupree Harris
I called up to this store and I was advised that I could bring my car up there to have my tire patched.when I arrived Then the guy at the desk Asian looking guy told me they were slammed and it’s no way they can squeeze me in for a PATCH.he then say it takes 45-1hr to repair it.Lies the tall guy he is really nice but today was the by far worse experience. They definitely lost me as a customer
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July 2023 by Mark Salameh
The greatest staff out of everyone in Mandarin. Really lucked out. Did not do anything they didn’t have to do and you could tell they appreciate their staff and their staff is very knowledgeable. Had a Lotta respect for my vehicle too. My brother recommended them and I’m glad I found them.
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July 2023 by Bill Bew
I had received a quote to replace my brakes from another competitor. The quote I thought was high. I saw Mavis does brakes and I stopped in for a quote. Not only was their quote half the price of the other quote, they said they would schedule the same day (impressive). I elected to install the brakes the next day. The brake job was completed in time and under the quote. They also suggested I change the brake fluid (I should have done fluid change 15,000 miles earlier). The price was great and they also look after your auto maintenance with a friendly, courteous attitude this is great customer service. This is my go-to shop for brakes, oil change and tires.
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July 2023 by nancy pak
I had a nail in my tire and I found out by the time I was driving home from work and it was 5:35 and I went to a tire shop and they said I have to leave my car til tomorrow and this is the only car I have to go to work so I can to MAVIS TIRES& BRRAKES and William was the one help me and he was very nice and kind and caring .they didn’t even charge me for that service! Can you believe that?I would recommend this place to everyone.Thank you.
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July 2023 by Kelsey Eldridge
Called around for tires and brakes. These guys were priced well, really informative and super great about letting me know what I needed now, later, etc. Call them verses booking online. They will hook you up and give you deals you didn't know about!! Great job! Will be coming back!!
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July 2023 by Mark S.
The greatest staff out of everyone in Mandarin. Really lucked out. Did not do anything they didn't have to do and you could tell they appreciate their staff and their staff is very knowledgeable. Had a Lotta respect for my vehicle too. My brother recommended them and I'm glad I found them.
