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February 2024 by Charles Wintz
I had a very bad experience switching my line over to T-Mobile from Version. Although in the cluster of this process I had a wonderful experience at this store. There was a new girl working. She handled everything like a boss! The store was short handed. This young lady stepped up. Her name is Gabrielle. She kept a smile, she was over multitasking, she was handling 3 to 4 customers maintaining a very positive attitude with a smile. She was 100% going over and beyond. She definitely kept my spirits up no matter how frustrated I was. I give her A 100 out of 100 for her outstanding service. Thank you Gabrielle!
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January 2024 by Georgette Isenhower
I visited the store in Jax Florida yesterday. Having a problem with my phone. It was locked and I didn't know how I had done that or how to get out of it. Completely unable to use my phone. It was looking grim and as.if I would have to loose everything in order to fix it.Victoria assisted me. She couldn't have been more patient and helpful. We finally worked through it, thanks only to the questions she asked. Her patience and kindness are so much appreciated.
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January 2024 by Amelia Demarie
My experience has great. Very professional, knowledgeable and caring. I will always use this store.
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January 2024 by Clifford Chesser
The manager Jeanmarie and employee Gabrielle were very helpful and even searched in the back for things I needed. Love doing business here.
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January 2024 by Terence Palmer
Ivan was basically the most professional after all, I am thankful for his help.
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January 2024 by Dixie Boston
I had a very bad experience with t-mobile after I canceled my lines and they continued to charge me (despite 0 usage) for 10 months. I went to this store and Alondra worked with me for over 2 hours and advocated on my behalf with the customer service employees over the phone. Without her help I never would have been able to resolve this issue. I will not go back to t mobile but Alondra deserves a raise!!!
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January 2024 by Tara Hall
Victoria was amazinggggg she helped me get some amazing Christmas presents.
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January 2024 by Maritza Polanco
Yibelys, Ivan, Edwin and Jonathan are amazing! They really went out of their way to help me open my account. They were professional and knowledgeable.
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December 2023 by Kate Rose
My experience was amazing Edwin was able to help me upgrade me an my moms phone promptly I am overall happy with my t mobile experience today the staff was amazing five stars!!!!
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December 2023 by Melissa Capelli
Had the best experience with Victoria. She was able to answer all my questions and set me up with everything I needed. She got me right!
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December 2023 by No cap Music Channel
I have a great customer service with Edwin really help me out a lot definitely recommend
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November 2023 by Julio Gonzalez
Store manager, Jean Marie did a great job helping me today . Very professional.And good customer service and communication skills. Very happy with my services. Thank you.
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November 2023 by De'Angelo Calhoun
Customer Service is surely understood at this specific location. The team here works very well together, store manager really knows what she is doing. Victoria helped my business (and family) save money in a difficult time, definitely went the extra mile to service our needs.
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November 2023 by Thomas S.
11-7-23 Update for older T-Mobile review. My T-Mobile internet service is working great now. The problem apparently was that my old printer and TV were not compatible with the WIFI that is built in to the T-mobile gateway. Once I attached my old wireless router to the gateway, everything worked fine. It would have been nice if the staff at the Gainesville Oaks Mall store could have suggested this. Instead I had to figure it out by trial and error.
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September 2023 by A P
I was in the store for orientation. They welcomed us very cordially and friendly. The orientation was very clear and precise. This work team is genuine and very professional. Most of them are bilingual. Everyone helped us resolve our situation. Lou, JeanMarie, Niko, and the rest of the staff. We thank you very much for all your service. They are excellent!!!!