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February 2024 by Janae Massey
I’ve had an amazing experience at T-Mobile due to the fabulous AJ, I successfully purchased and new iPhone and Apple Watch for a reasonable price. Thanks AJ
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February 2024 by Aron Lucas
Aj was an amazing employee not only aj but a few others as well and there services are a1 stop by !
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February 2024 by Donavan Carr
The staff was very knowledgeable and was very helpful in answering my questions and concerns.
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February 2024 by Timothy
Aj was amazing, she helped me with my new watch! 10/10 customer service.
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February 2024 by Don Layberger
There so many great employees at this store.
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February 2024 by sandra webb
New team its great! Best customer service!
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February 2024 by Earnest Phillips
New management, this team it's amazing I recommend this store.
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February 2024 by Tina Weaver
New management. THIS store is great q
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February 2024 by Erlane Lopes
My experience was horrible, I've been a customer for two years, I recently exchanged my iPhone 14 for the 15, I was told there would be a promotion where the watch would be free, so I exchanged mine and my daughter's, they said everything was fine and they would increase my plan by around of 40 dollars I paid 190 dollars and to my surprise when the invoice arrived it was for 288 dollars, so I went to the store and they said that the person who helped me changed my plan without my consent and it still showed in the system how I had left the store without paying for one of the phones, as I had left the replacement phones there and the rest had been financed, I had to pay 500 dollars more and they disappeared with the phone I left there, so the manager said I would go back to my old plan and plus the financing for the exchange and plus the watch line, I was going to pay my 215 monthly plan and I would be given a credit worth 830 dollars, I thought it was fair, but that didn't happen, to my surprise, the February invoice arrived for the same amount of 288 dollars and I was left without the credit they said they would give me. I always liked this store and recommended it to several friends but this time they messed me up I'm very disappointed
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January 2024 by Chris D.
Be wary of this store. They'll lie to your face. I was told I could upgrade my plan and get a new phone for free only to find out that promotion doesn't exist a week later.I have been with tmobile for over 10 years, but after this experience, I think I'm going to start looking at different options for the future.It's absurd that they can get away with this.
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January 2024 by Chris D.
Be wary of this store. They'll lie to your face. I was told I could upgrade my plan and get a new phone for free only to find out that promotion doesn't exist a week later. I have been with tmobile for over 10 years, but after this experience, I think I'm going to start looking at different options for the future. It's absurd that they can get away with this.
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January 2024 by Emanuel Shllaku
Went to trade-in my iPhone 11 for iPhone 14, was told that it was easy and simple no extra strings attached. The salesperson unknowingly upgraded my plan so I pay an extra $70 a month on my plan, for at least 2 years, making the phone deal not even worth it. Called management and “nothing they can do about it.” T-Mobile customer for 15 years. DONT UPGRADE YOUR PHONES HERE, BUY ELSEWHERE.
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November 2023 by Anthony A.
Awful service. Went in for a quick screen protector replacement and it ended up taking 30 minutes. Guy helping us would just walk away to help someone else leaving us sitting there with a phone halfway done. 4 employees were working and for some reason they were double teaming customers leaving us with no one.
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November 2023 by Angie Whitney
Lou Mirabel, the store manager hooked my family up. We were about to leave with nothing but Lou came to the rescue and provided beyond our expectations. Thanks Lou! We will return for sure.
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October 2023 by serakalem desta
Oliver and Savanah did an amazing job with my one time pin transfer. The team was professional, efficient, and exceeded my expectations. They assist me as if I'm a new customer who is joining the T-Mobile, even if I'm leaving the provider. If any one wants to get a T-Mobile service ,I would say it is better if you go to Avenues mall T- mobile store. I highly recommend them!
