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December 2023 by April H.
Do NOT come here unless you want bigger issues with your car! Never again will I step foot in a take 5 (sadly because it's convenient). They took my battery cover off while looking for the oil cap they misplaced and FORGOT TO PUT IT BACK ON so it fell deep into the engine body and BURNED ONTO my exhaust pipe. I smelled burning plastic for days until I realized something was wrong, took it to a mechanic, and he pointed out the problem. I walked in to speak to a manager and he pulled up the video footage play by play of what happened. Good thing it was on camera because he was indifferent to believing me. This experience became time consuming and inconvenient, and DANGEROUS. I will give the manager on duty credit that he immediately made it right by cleaning my exhaust, replacing the battery cover, giving me a refund, and a free oil change. Which is laughable thinking I'd be coming back. Despite his due diligence, this never should have happened in the first place and could've escalated.
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November 2023 by Chris Hetrick
Did a great job this go. Didn't have to wait too long, that was a plus. Associate was knowledgeable and courteous. Didn't try to sell me everything under the sun. Will go back again.
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November 2023 by Danny Gruber
The technicians were friendly and efficient. The service was great. Thanks. Also, the fact that they honor the military with a 25% discount is important to me.
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November 2023 by Aliya J.
What a horrible service.. this place has turned completely unprofessional and gehtto to say the least. One worker, cussing so much and literally just told the car in front of me to calm down that her cussing wasn't bad. Then continued to walk away and shout things. They moved me to another bay and two cars got to go that came after me.. I've been sitting in my car for 45 min now and I'm stuck and can't move.. I'm so disappointed it's ridiculous..
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November 2023 by Reagan E.
They drained my transmission fluid on accident and said they would refill it while changing my engine oil. I left in deployment and when I came back, I was having transmission issues, turns out they put gear fluid in my trans and destroyed my transmission. It'll cost about 4,800, and they told me sucks to suck. Never go here unless you have lawyer money.
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October 2023 by Candace Lennon
This was my most expensive experience! I've been going here for 5 years now. Prices have honestly gone up! My last visit was $66 and this one was $105! Same oil same place only 3,000 miles later. My coupon saved me $20The young lady who worked on my car was very nice.I also waited for an hour but I did go during rush hour. They provided water!It would have been cheaper at the dealership I found out and it would have been air conditioned.This time I'm very unhappy.Service: Oil change
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October 2023 by J Z
I always love the fast, friendly service at Take 5 and rest assured knowing they’ve taken care of every task and inspection… because I’m sitting right there with them!I first used Take 5 a couple years back when I needed an oil change FAST to leave town. I decided then I’ll never go anywhere else! The ladies and gentlemen at this location are especially friendly and never assume I know what they’re talking about. Their safety checks also keep employees and drivers safe.Service: Oil change
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September 2023 by Heidi Davenport
Great team! Very organized and professional. I was in and out in less than 20 minutes. The whole crew was very polite and I will definitely be back!Services: Air & cabin filter replacement
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September 2023 by Kayla Moore
I just had a wonderful experience at this location. The staff was kind and honest. I did not need an oil change quite yet and they were true professionals by not pressuring me for a service I didn't need. I will certainly come here when I am due for my next oil change. The store manager, JB, Terrell, and the gentleman processing payments ( I am so sorry. I don't know your name) was beyond awesome. Thank you guys! See you soon!
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September 2023 by Gloria T.
Great place... I only go to Take 5 for my iil change.Everyone is friendly. Offered me water.. Totally professional courteous informative and efficient. Explained everything.. Always a pleasure & I feel comfort knowing my car is being serviced properly.Services: Air & cabin filter replacement
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August 2023 by Amariyah the Seer
Speedy, yet quality service. So nice to get an oil change, fluids topped off, windshield washed, filters and tire pressure checked quickly, while I wait in the comfort of my car! The charming gentleman even went above and beyond to electronically check the reason for my service engine light still being on. It's awesome when a person not only does a good job, but actually cares about resolving customer concerns. I brought an air filter upon his recommendation because of his good customer service.
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July 2023 by Hayley Dodd
Firstly, I had to wait over 20 mins while sitting IN THE BAY for someone to start on my oil change. Secondly, while MIKE E. Was attempting to sell me a new cabin air filter, he put his oil covered arm all over my tan seat and left a long line of oil on it as a result! And when this was brought to his attention, there wasn’t an I’m sorry or anything just “oh I’ll get that cleaned up.” At which point he grabbed a microfiber cloth and some kind of purple cleaner and wiped it all over my seat. Which did NOT get the oil residue off at all! Didn’t offer any kind of discount, or again an APOLOGY for him ruining my seat!!! I’ve called corporate and had to leave a message. Fingers crossed this doesn’t happen to anyone else due to carelessness. Would give a negative thousand stars if I was given the option! This store is the worst in Jacksonville!!!
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July 2023 by Kayli
Took my car for an oil change on 7/3 and not only did they somehow take advantage of me and make a regular oil change 145 dollars (with the 25% veteran discount) and didn’t give a receipt of what they did but didn’t even reattach the skid plate so I had to wait til 7/5 to go back up there to have it reattached. Waited well over an hour for my turn and not one apology or offer of a refund for wasting my time. Manager just yelled at employees because apparently this has been a frequent issue this week. Will not be returningServices: Air & cabin filter replacement
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July 2023 by Jordan Long
They broke my oil filter housing on my newly purchased pre-owned Toyota Highlander. I was recommended to get a premium oil change (one of the higher packages for oil changes, which is not necessary but preferred) so I went ahead and paid for it. They gave me a receipt showing the work that was "already done" and put a new mileage sticker on my windshield. They proceeded to have 3 people try to get the oil filter housing cover off to perform the oil change but no one could get it. After the 3rd technician went under my car to try, there was a huge pop. The tech came out from under the car yelling at me about how he broke his tool because the cover was so tight and pushed the broken tool in my face so I could see he wasn't lying. I was given no choice but to take a full refund and was suggested to take the car back to who did service on it before, which was the dealership I bought it at. I took it to the dealership today and they found that it wasn't JUST the tool that the technician at Take 5 had broken, it was also the teeth of my oil filter housing unit that broke. I have to call the manager of Take 5 tomorrow to see what they're willing to do to correct the issue and will update this review accordingly, but I definitely would not suggest taking any car here.UPDATE:I’ve called this specific location twice, and the corporate number twice. I left messages all 4 times. I have not even received a call or voicemail from them. I just spent $90 elsewhere (what take 5 was charging me for the oil change ONLY) to have the oil filter housing unit and o ring replaced AND the premium oil put back in the car with a fresh oil filter. Looking at other reviews as old as 4 years ago, it is very clear the problem isn’t just the people they hire to work on the cars, it’s the corporation itself scamming people, promising to “make it right” to the public, and then ghosting the folks that are left with broken vehicles and tons of wasted time.Service: Oil change
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July 2023 by Mike Dungey
I love Take 5 but not this location. Impossible to get oil change on lunch hour. Incredibly slow. Cars backed up around the building. The location on San Jose is so much better.
