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February 2025 by Shawna Clark
When I called asking about sheets I had a really helpful lady answer the phone. When I went in to check them out the guy seemed to be pressuring me into a sale. I ended up returning the purchase because I wasn’t sure if it was what I wanted and the guy just seemed slightly rude. He went through with the return, but his demeanor was off- putting
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January 2025 by Jay Nemeth
Since I bought this very expensive bed, it has been a nightmare. Bought their most expensive, high tech(allegedly) bed- ActiveBreeze with adjustable base. The deliver was all screwed up because I had a Bed frame, which I was told by the Salesman that was totally fine-it was not once their 3rd party delivery company showed up. After some “arm wrestling, I was able to get it delivered-had to show them some money. Then one of the twin Mattress didn’t have the correct coupling to connect to the base for the heater/airflow connector. Called the store manager and he did make this part a little easier on me by handling the logistics for a replacement bed. Still took two weeks for the second delivery to remove and replace that mattress. Once I set up the bed, I tried the heating feature and it didn’t work. Again called the store manager and he jumped on it, and got me a repair guy to come out and fixed the issue-a few weeks later. Now 2 months later, once again my heater isn’t working and no longer can use the store to help me out. Mind you, I’ve now only had 6 months since purchasing. The “claim process “ is absolutely ridiculous! I can fill out most by giving the name , date of purchase, serial number, and a copy of my receipt . But they want several pictures, of the frame (I have to remove the bedding entirely AND the mattress to take a picture of? I’ve given you everything you should need-copy of receipt, serial number of the unit having the issue. Again this is absurd and customer service….well it’s not customer service-it’s a robot. Never again will I buy
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December 2024 by Michelle K
UPDATE: We were told our mattresses would be delivered in 7-10 business days. We are now on the 11th business day and have not heard from anyone about delivery.
Alex was very knowledgeable and made sure we chose the best mattress for our needs.
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December 2024 by Thomas Krzywonski
11/20 - Alex explained everything thoroughly
12/3 - standing by as we are now on the full 10th business day after purchase, we were quoted 7-10 days. I was also told 2 mattresses shipped from Orlando or Atl last Wed.
12/5 - So now everything is officially late, no word as to when, I'm lowering my rating. I would not trust what you are told regarding deliveries.
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April 2024 by Nathan Lang
Bill was awesome! If every purchase of a high dollar item (cars, furniture, etc) was this kind of experience the world would be a better place. No high pressure, just very informative and spent lots of time for with us to find the perfect mattress for our needs.
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April 2024 by Mike Rogers
Bill Lego was great and very detailed!
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April 2024 by A Family Nguyen Win
It’s fun trying out mattresses! Come learn and experience it. I’ll be back for more rest and may be buying a mattress!
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April 2024 by Andres Sardou
We walked in the store looking to try out a mattress we saw online and Bill Lego helped us with our purchase. Bill has so much passion and knowledge in the field and it was really apparent with how he explained everything in detail. He was very patient and comforting. It was definitely the experience we were looking for as a walk in. I highly recommend dropping by the store if you want to get more insight on the different beds and bases to see how they will mold to YOUR body and experience. There is no one size fits all and I think it’s crucial to go in person.
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April 2024 by Manuela Montano
Great experience, Bill Lego gave us an incredible experience at this Tempur-pedic store, fell in love with the bases. He also gave us an immense amount of information that will helps us get better sleep. Very knowledgeable, definitely recommend checking out this store.
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April 2024 by Kristen Liane
Bill was very thorough and personable, making the experience easy without any pressure. Will be back!
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March 2024 by Gerald Godbee
My wife and I met Seth. He took a lot of time with us to choose the right bed. Seth was very thorough and professional. I would recommend him to anyone.
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March 2024 by Kim Godbee
Seth gave us excellent customer service today. We tried several beds and were able to decide on the best one for us. He was patient and professional.
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March 2024 by david kite
Bill was absolutely amazing in assisting me and my wife in knowing about the Tempur Sleep System! Visiting this location was absolutely the highlight of our day!
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March 2024 by lydmar thompson
Bill was absolutely amazing, thank you for taking the time to carer to my husband and I and educate us on all the benefits of the Tempur-pedic active air and the Tempur Ergo Prosmart base!! Would give him 10 stars if i could. Thank you, Bill! ????
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March 2024 by Dede Gaetan
Alex at the Town Center was so nice & welcoming. He had so much information on the different selections & quickly answered every question we had.
