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December 2023 by John Madison Owens
Seth was professional and informative. He guided us and gave us the best experience in purchasing what we hope to be our dream mattress. Looking forward to great sleep for years to come.
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December 2023 by Christopher Fowler
I was very pleased with the attentiveness and help from the employees in the store. The place was clean and organized. Not only did he answer all of questions, but he helped me to make the purchase by giving me the information I needed.
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December 2023 by Jaiden Williamson
Alex was great! We were set up with two pillows, pillowcases, and comforter! He gave us a run through of the different types of pillows they offer, so we were confident in the pillows we picked. Amazing service :)
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December 2023 by Robbie BuysStuff
The store manager, Alex, was a very kind and low-pressure salesman. It felt like his main job was just to inform and teach. Whether we purchase or not, we are glad we went. Much better experience than I expected.
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December 2023 by Beth Sullivan
Seth & Alex were absolutely amazing! After a difficult situation dealing with Tempur-Pedic online, my husband and I decided to go into the store, in-person, which was the best decision we ever made!! It built a great rapport, honest understanding, & true compassion for our personal situation; (which is something online customer service seriously lacks these days.) My husband and I have been customers of Tempur-Pedic, for many, many, years, & all it took was a little kindness, someone to listen, & true, reliable, “customer service!” It’s amazing how far a genuine smile, professional knowledge, & little understanding will go when you simply talk to someone in person! We even ended up giving them double the business! I highly recommend Seth and Alex, & truly believe taking the time to go to the store, in-person, to pick out the perfect bed, will absolutely never disappoint you! This is an investment in your health, and it all starts with mental health! Keep the experience genuine, fun, honest, & kind! The flagship store in Jacksonville, is the ONLY way to go! These beds are worth every cent and more! Thanks again to Seth & Alex for EVERYTHING, from the bottom of our hearts! Sincerely, Daniel & Beth Sullivan
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November 2023 by Heather Brandon
Seth was very attentive and helpful. He did not rush us in any way. Unless we don’t like the bed for some reason when it arrives, this has been a solid experience.
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October 2023 by Mommy Marine
We are long term temperpedic customers, but coming to this location the first time solidified the fact that we would purchase our replacement mattress here. Alex and Angela were very patient while we tried out mattresses and pillows to find the perfect fit for us. We ended up coming in wanting a queen and being completely against the split king. By the time we came back, we realized the split king was best for the way we sleep now. Happy customers shop here.
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October 2023 by Katlyn Devora
Alex was so helpful and knowledgeable! I highly recommend speaking with him if you’re shopping for a new mattress! He listened to what we wanted and what our body needed, he made our experience very enjoyable!
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October 2023 by Graylin Jamerson
I absolutely enjoyed my experience here at tempurpedic flagship store. The customer service was amazing ! Angela and Alex were the most elite group of sales practitioners that I have met. I look forward to doing business with them in the future. I highly recommend this team.
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October 2023 by E Ley
Seth was absolutely amazing and extremely knowledgeable about products. He was very attentive to the details of our needs and made sure we had every bit of information available to make the best decision for our purchase!! 10 stars!!
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October 2023 by Christine Richardson
Alex was great and was able to give a really great recommendation. Very knowledgeable about products!
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October 2023 by Sindhuja Nimma
Seth was an amazing sales associate. He was helpful, patient, informative, and stayed after hours to help us finalize our mattress purchase. I bought a teddy bear for my son from the store and will be naming it Seth!!! My husband and I really appreciated him working with us.
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September 2023 by Scott Crawford
Bill was very friendly and informative, took the time to explain things in depth but wasn’t pushy.
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September 2023 by Milena Delis
I had the pleasure of being assisted by Bill during my recent experience, and I must say, it was nothing short of exceptional. His extensive knowledge, unwavering attention, and prompt responses made my experience truly exceptional. his personalized recommendations were invaluable, and I couldn’t be more impressed with his dedication to exceptional service. I left the interaction with complete satisfaction.
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August 2023 by Kristen
Seth was very helpful and friendly and helped us find the perfect mattress for my husband and I! Plus the store was very clean and I love that they use disposable pillow and mattress covers
