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February 2024 by Brooke Johnson
Our experience at this location was absolutely awful yesterday. The manager is rude and definitely should not be in that role. We waited forever for our food just for our steaks to come out black and barely could cut through them (we ordered medium rare) we had to wait 30 MINUTES for new ones just for them to come back out barely even cooked. The food we were brought (fries & bread) were burnt, dry, and disgusting. The waiter never came to us for refills. When we were brought our new steaks by the Manager she was no sort of apologetic NOTHING. We will not be back here. We will GLADLY drive to the Town Center location before ever coming back to this one. Do better.
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February 2024 by Palm Coast Cycle Traders
Disappointed overall. Food had good flavorWife got a bacon cheeseburger. Bacon was seriously under cooked, which is dangerous! Asked for more cooked bacon. They came back with half the same bacon still undercooked and the other half burnt. Had to wait 10 minutes for new bacon. Hate eating while the other waits to eat. Bad for the kitchen, bad for the manager, bad for the food expediter. Still the best bread and cinnamon butter tho. Not sure if it's worth the money. Cracker Barrel next door is more consistent.
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February 2024 by Melissa Wilson
Definitely one of my favorite places. When the atmosphere coincides with great employees dancing, it becomes a wonderfully energetic atmosphere. Food and cooking need some work. It's delicious, but they can't set the meat to medium or fully cooked.
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February 2024 by Shaun Phillips
Ordered medium well rib-eye and was given medium rare. As a former culinary student it was easy to tell the difference, steak was extremely chewy. The sauted onions and mushrooms were okay. This was my once a month "cheat meal" and I was left extremely disappointed ?.
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February 2024 by Vivian Brown
We went there on Friday the 26th of January my steak was not cooked as I ordered it well done and it was not we ordered their onion bloom and it had blonde hair cooked in it as well the couple that was at another table the same with their onion hair in it the manager that came over made me feel as if we placed it there until the other couple had the same issue I enjoy going to Texas Roadhouse at times the waitress that took care of us was very pleasant but as far as the manager who came over no I will continue to go TRH just not that in river city of Jacksonville Florida as well my husband was eating his dinner and I had to wait for another one to be prepared for me so when the chief bought it out to me I just wrapped it up
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February 2024 by Charles Sylvester
Everyone enjoyed their food and our server was fantastic. It was pretty loud due to several customers having birthdays but it was also a Saturday afternoon so I definitely wasn't expecting to have a quiet dining experience lol. This is pretty much the normal atmosphere for these types of restaurants. Overall we all had a pretty good time.
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February 2024 by Donna Ingram
Food was delicious. Service was great and didn't take long to get our
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February 2024 by Erika Graves
Food from start to finish was just not good.
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February 2024 by Thomas Taylor
Great food and
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February 2024 by Amanda Davis
Brandon was an amazing server. Visited this location for the first time and as our waiter - he was super friendly and ensured we understood all the options of the menu. A+++ service.
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February 2024 by Tyler Harvard
Texas RH is always a win. But as for service, the kids running the check-in process at the front make this location be on the bottom of the list for me. I check in for an hr½ wait, get the text saying to go to the hostess and get a clueless look when I say my name, and then get told I'm not checked in or on the list. Was told to sit down another 30 mins. While listening to them yell at each other for not doing their jobs.
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February 2024 by Kasey Payne
Our server Brandon was absolutely amazing! He was so sweet, funny, and attentive! He gave us the best time ever!
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February 2024 by Isabella Workman
Our first time ever. We had a party of 20. Out of the whole evening nothing beat our waitress Chloe. She did amazing. She really made up for the bit of aggravation with the sitting situation. The food was good too. Even the bit of a mix up up front it’s still worth five stars.
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February 2024 by lisa friedlander
This place is way too loud. On top if that they do some happy birthday thing for tables. Very obnoxious. My filet arrived butterflied? Never seen that before. Sent back and by the time I received a new steak everyone else was finished. I left with a to go box never eating a bite. My husband ribeye was loaded with onions which he hates. They scraped them off and returned steak. Did not ask for a comp but the manager should have. I will never return to this establishment.
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February 2024 by John Ragsdale
Our server was a sweetheart and she worked very hard to keep us happyThe 20oz Ribeye was tough as nails. They happily was willing to replace it. I decided to choose the prime rib. So they took my plate along with my baked potatoe back to the kitchen and when our server came back to my table it was without my potato. I said don't forget my baked potato and I was told they ran out. So I ask for a sweet potatoe. Guess what, it never made it back to the table. The restaurant was busy I will give that to them but going forward it's back to Long Horn for now on.One last thing I would like to mention. The manager never stopped by to apologize or ask if we were finally satisfied after switching out the steak. I'm thinking it's a sign of the times.
