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January 2024 by Thomas Family
If I could give this company zero stars I would. They are accommodating and nice in the beginning ,but after they receive your money the customer service goes out of the door. They are under new management and the culture seems to have changed drastically. They never finished the work that they said they would finish, and they make you pay for the complete service before the work is completed. They also don't thoroughly inspect the work after they subcontract everything out, so if there are any discrepancies you will have to be the one to point them out and then you will have to find time in your schedule for them to come back out again, and again (that's if they decide they feel like completing/fixing the work). If you want to work with an establishment that cares about their customers then The Kitchen, Bathroom, and Flooring store is the WRONG place to hire to get the job done. With the amount of money that you have to spend to hire someone to do repairs/upgrade your home, it is not worth the risk of working with this company or any company that does not go above and beyond to complete the work and satisfy the customer. One bad review is good enough to go elsewhere; find another company that has morals, a company where your dollars and business will be respected and valued. If you decide to work with this company anyway please don't say that you had no idea and that you were not warned. This is your warning.
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March 2023 by Tommy Hazouri
Due to the pandemic I had a hard time finding contractors so that is why I used them. They were very professional at the beginning and the choices were good. But then we started to hit supply chain issues and things backed up. The original countertop we had selected could not be delivered until several months out. I learned early on that if you tried to deviate from their cookie cutter plan, they would get very defensive. Not much transparency when it came to cost. I later realized that they were using subpar materials I would have not selected myself. Understand you are not dealing with a GC, but a store that you must work within their inventory. You can't just say you want to use another brand instead of what they use. The financing was convienent and they hauled the demo stuff away that day which was nice. The subcontractor was outstanding. But in the end you are better off choosing your own materials and finding someone to install and save yourself a lot of money.Service: Remodeling
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September 2022 by MJ
It is great to see these nice reviews, unfortunately mine is not so good. I initially thought I did my due diligence. There were a lot of positive reviews and I was thinking it would be good to go with a one stop shop……WRONG! This has been the worst experience in my life. I was recently a widow and I bought a new house to start my life over. I was looking forward to new beginnings……they destroyed that. I signed my contract in July of 2021. The work was supposed to start 8 weeks later……. nope it was over 7 months. The Project ended the end of May (according to them that is 4 to 5 months ago). It hasn’t even been a full 3 months yet. When they started their project, manager was trying to get additional money from. 3 different crews worked on the project. I don't understand how any of them have a license. My floors are coming up in three rooms now. They were supposed to level the living room floor by the fireplace and the flooring is coming up. The project manager scratched my car and it was not repaired. They did not cover the rooms for the demolition. I had two rooms covered in dust. Parts of the contract had to be removed because the manager wanted to charge additional funds to move electric line that was in the soffit(which the language in the contract included) Their own employees agreed I was being done wrong. There are huge gaps between the door frame and the floors that they filled with caulking. I did not realize that I was supposed to provide my own caulking. Scratches on the living room floor, forayer, and kitchen floor from them moving things. The list goes on; bathroom floor, ceiling (redone 3 times), the caulking on the cabinets doesn't match. Paint on the kitchen floor and counter tops. The cabinet doors are loose. The Island had to be moved. I will never recommend to any family, friends, or clients.In summary, the work took too long (way longer than estimated) the work was poorly performed, the employees (and their employer) were unprofessional, and the end result I had to spend additional time and money to correct the shoddy work.
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August 2022 by Kevin Millazo
A pleasure to do business with. They gave us a great price on our remodel, quick professional installation, high quality materials. Lydia is the BEST as a designer. She was able to show us our project in a 3d rendering before installation. I highly recommend this company.
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July 2022 by Bill Cutts
We purchased 4 rooms of carpet plus installation. Steve was great to work with. He was very patient and provided several options for us. The carpet was ordered from the factory and was in stock within days. The entire process was courteous, professional and friendly. Their installer was the best I’ve ever seen. I would highly recommend the kitchen, bathroom & flooring store for quality service at fair pricing. ?
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July 2022 by Rachel Paul
Company was very professional. From the initial appointment for the estimate through installation. The installers Fabricio and Israel were very conscientious and took great care to protect the property during install and did a great job of cleaning up. Would definitely recommend.Edit: Continued 5 stars. After Home Depot damaged my brand news stairs during a washing machine delivery, TF&CS came out to diagnose and repair the damage at no additional service cost.
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July 2022 by Judy Discenza
The company was quick to assess my needs and ready to install the new carpet even sooner than I expected. The installation was smooth, reasonably priced, and came out beautiful. I could not be happier and would recommend KBF to anyone.
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May 2022 by Hardcore F.
We had a great experience with the sales staff. They have great prices and professional installation. The installer was great and fast and the in store attention and estimate was great as well! We are very very pleased!
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March 2022 by Cory Hays
Our initial visit was good, three weeks ago. My wife found everything she liked and we were excited, but we needed a design. We were told that the designer was out and would reach out to us. After patiently waiting, I contacted the young lady who helped us. I sent her a rough draft with our measurements, she said she couldn't give us a price because there were unlabeled spaces. I got back in touch with her and said we were looking for design help. She told me that Lydia, the designer, the one who we had been waiting for about a week would be in touch. Two weeks later, I received an email telling me that it was 500.00 for the design help. We have since moved on to another company AG Stone & Granite by Mayport. We are now 3 weeks behind the curve because we waited for The Flooring and Cabinet Store to call us back. My wife eventually went online and found AG carried the same line and now we are moving forward with them.
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March 2022 by Zachary Adams
I would give 0 stars if possible. BJ was scheduled to come to my house to quote. My gate made a mistake and didn’t let him in. Instead of calling me he went ahead and called his last appointment but couldn’t call me. This is after numerous calls to his company confirming the appt. After that he was extremely confrontational with me.
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February 2022 by Jeff G.
Customer service is not one of the things you will find here. I asked Bree if she could look up a certain flooring product to view the color and see if there were any others close to it. I was told that they don't provide that service and that I have to come in and search through their products myself. I can only conclude that they either 1) don't know their own stock to be able to guide a potential customer, or 2) are too lazy to guide and work with a potential customer. Take note Bree: you or your store policy just lost a potential customer and earned this glowing recommendation for everyone to go elsewhere.
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November 2021 by M Curfman
We have used The Flooring and Cabinet Store when we first moved to FL to remodel the kitchen and replace the flooring in our home. When we moved 5 years later, we contacted them again for the same services. We got bids from larger companies, but and ran back here. You can expect to receive personalized service with attention to every last detail. They have excellent customer service, well after the job is done. The pricing is very competitive with professional installers. They arrive on time and clean up each day. We can't give enough compliments about their services or staff.
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October 2021 by Lori K
We have had both bathrooms remodeled this year and could not be more pleased with the results of The Flooring and Cabinet Store's work. BJ and Lydia were a great team and worked really hard to accommodate the additional customization we wanted in our projects. Pictures cannot really capture the amazing results. Additionally, we had all bedroom carpets replaced and love the feel between our toes!
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August 2021 by A P
Absolutely horrible to deal with. Unprofessional work and non-existent customer service
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August 2021 by Jessica Carroll
Shady, shady, shady!! Do your homework people check BBB!
