-
November 2023 by Olivia J.
I recently had the pleasure of working with salesperson David Greer at Tom Bush VW while in search of a Certified Pre-Owned VW Jetta. My interaction with David began about a week ago when I reached out regarding the car. Despite a last-minute cancellation due to a work schedule change, David proved to be exceptionally attentive and accommodating. He promptly rescheduled, ensuring that the next appointment fit seamlessly into my agenda.Upon finally visiting the dealership today, I was able to test drive the VW Jetta and collaborate with David and his sales manager to negotiate a deal that aligned with my expectations. Both were highly professional and efficient in helping me secure my vehicle of choice. The experience was smooth and surprisingly quicker than my previous experiences buying a car.While I am extremely satisfied with the service provided by David and the sales team, I must deduct one star from my review due to the condition of the car upon delivery. I had anticipated a thorough detailing before driving off, but unfortunately, I noticed some dust and debris inside the vehicle. Despite this minor setback, my overall experience with the dealership was positive, and I am now the proud owner of the VW Jetta I've been longing for.In conclusion, I would highly recommend David Greer as your salesperson. Their professionalism, dedication, and ability to work towards a mutually beneficial deal make them stand out in the car-buying experience.
-
November 2023 by Tim Bibby
VW Tom Bush- David Greer was absolutely fantastic. He was no pressure but did everything he could to give us the best deal and ensure we were happy by taking care of everything (and made sure all the little things were perfect). It was my son’s first car and David made the experience a true joy!!
-
November 2023 by Tonicia Collins
Steve made this car buying process the best I have ever had. Never have I bought a car in under 1.5hrs. Steve cared for me and didn’t push nor take advantage of me for being a woman. He listened to me and had the upmost respect and for that I will forever be a faithful customer. Thank you so much Steve G! I really appreciate you so much!
-
October 2023 by Erin Mitchell
A great experience all the way around. Kenny Loh was so very helpful, never pushy, but knowledgeable and patient with us. Everyone we talked to from management to finance was friendly and helpful. A wonderful car buying experience. I may never drive anything but a VW again ?
-
October 2023 by Jeannie Coster
I could not be happier with the experience I had at Tom Bush Volkswagen. I was still in the process of simply test driving different cars at different dealerships to see what I liked. Erik Murphy was my sales rep when I walked into this dealership. He was the best sales rep I have ever met. Not pushy at all!!! He listened to everything I said and would reply with "ok". :) After we test drove a car and I knew this was the model I wanted, we went back to his office and he searched to see what was in transit. The perfect car was on the way and it is now at my house.Thank you Erik and everyone at Tom Bush! I will absolutely recommend this dealership.And on a side note, I love that you put your employees first and are closed on Sunday!
-
September 2023 by Nique 0613
This had to literally be the easiest car buying experience ever and also my best car purchase period. No waiting at dealership all day. Total process took maybe an hour. I felt like Ive known the team that assisted me forever. Daniel, Chris, and Gino were amazing! Highly recommend visiting these guys if you need a vehicle!
-
September 2023 by Kurt Essebaggers
Issue resolved by the Tom Bush service department. Thanks to Jorge, Allen, Chris, and Scott for working through this and fixing our problem.New 2023 Tiguan is having issues before reaching 1500 miles. Vibrating at speed range 70-78. Scheduled a weekend appointment as that was my only availability. Was under the understanding that it would just be a tire rotation and balance because of staffing limitations at the time of the appointment. Showed up for the appointment and around the 1 hour and 30 minute waiting period I asked what was going on. At that time the service representative stated that all appointments are at least 2 hours long. Even if it was a weekday oil change. I inquired as to why appointments are set if all service items like this will be 2 hours. For sure something to review. Note … my vehicle issue is still ongoing and have another appointment on 9/14 (weekday and spoke to Scott directly).
-
September 2023 by Krystal Reid
I had such a great experience working with this dealership! Erik was extremely kind, helpful and transparent throughout the entire process and was not pushy like you’d expect a car salesman to be. Smooth process from start to finish - I’m extremely happy with my new Atlas!
-
August 2023 by Aaron Kaminsky
What an awesome experience! Todd and Jim are the greatest guys to work with. Got an amazing ID.4 for a great lease payment! They were both knowledgeable and friendly and helped me pick the right car for me!
-
August 2023 by Jessica P.
I've bought 2 vehicles from Tom Bush and have always been happy with the sales experience. Apparently, that's as far as the customer service goes. My 1.5 year old Atlas broke down on the side of the highway on a Sunday night, and I had to have it towed to the dealer. I spent all day that Monday trying to get in contact with them, and finally reached someone in sales who walked over to make sure they actually received my car. It took 5 days for my car to even be diagnosed. During that time, my service manager only returned one phone call (after I had the receptionist email him on my behalf, and it was to tell me that it's hard to do anything with my car because I didn't make an appointment. (Next time I'll plan my break down). When repairs finally started, it took another almost 2 weeks in total. I went almost 3 weeks with no car because there were "no loaners available" - one was offered to me the day before my car was finally fixed. During the repairs, the vehicle was misdiagnosed and a part was broken and had to be reordered. Things happen - but my service manager wasn't transparent at all until my dad showed up in person and put him on the spot. Also, they send a text when the service manager is assigned saying you can text back for updates. He doesn't respond to those either, so I've just got a trail of texts with no response. At this point I'll probably never buy another VW but I'm definitely not going back to Tom Bush.
-
July 2023 by Jimmy Smith
I recently had the pleasure of purchasing a Chevy Malibu from Michael Orr at Tom Bush Volkswagen, and I can't express enough how satisfied I am with the entire experience. Michael is hands down the best car salesman I've ever encountered, and he truly went above and beyond to ensure I drove away with the perfect car.From the moment I stepped onto the dealership lot, Michael greeted me and my sister with a warm smile and a genuine eagerness to help. He was incredibly knowledgeable, answering all of my questions with patience and expertise. I appreciated that he took the time to understand my specific needs and preferences, which ultimately led me to find the ideal car for my lifestyle.Throughout the entire process, Michael was transparent, honest, and never pushy. He gave me the space and time to make my decision, allowing me to feel comfortable without any pressure. It was evident that his main priority was my satisfaction and finding the best fit for me, rather than just making a sale.Michael's professionalism and attention to detail were outstanding. He meticulously guided me through all the paperwork and explained every step of the purchasing process, ensuring I understood everything completely. He made the paperwork, which can often be overwhelming, feel like a breeze.When it came to the test drive, Michael's enthusiasm for the Chevy Malibu was contagious. He highlighted all the amazing features and made sure I felt comfortable behind the wheel. I could tell he had a genuine passion for the cars he sells, which made the experience even more enjoyable.The level of customer service I received from Michael surpassed my expectations. He ended off the experience by giving me his number and telling me that he is always just a phone call away if I have any further inquiries.Thanks to Michael, I drove away in a beautiful Chevy Malibu that exceeded my expectations. I am incredibly happy with my purchase, and I owe it all to his expertise and dedication.If you're in the market for a new or used car, I highly recommend seeking out Michael Orr at Tom Bush Volkswagen. You won't find a more friendly, knowledgeable, and accommodating car salesman out there. Thank you, Michael, for making my car-buying experience such a positive and memorable one!Thank you to Joe Jacobson as well for being extremely helpful and easy to talk to! Amazing place with amazing people all around!
-
July 2023 by Jimmy S.
I recently had the pleasure of purchasing a Chevy Malibu from Michael Orr at Tom Bush Volkswagen, and I can't express enough how satisfied I am with the entire experience. Michael is hands down the best car salesman I've ever encountered, and he truly went above and beyond to ensure I drove away with the perfect car.From the moment I stepped onto the dealership lot, Michael greeted me and my sister with a warm smile and a genuine eagerness to help. He was incredibly knowledgeable, answering all of my questions with patience and expertise. I appreciated that he took the time to understand my specific needs and preferences, which ultimately led me to find the ideal car for my lifestyle.Throughout the entire process, Michael was transparent, honest, and never pushy. He gave me the space and time to make my decision, allowing me to feel comfortable without any pressure. It was evident that his main priority was my satisfaction and finding the best fit for me, rather than just making a sale.Michael's professionalism and attention to detail were outstanding. He meticulously guided me through all the paperwork and explained every step of the purchasing process, ensuring I understood everything completely. He made the paperwork, which can often be overwhelming, feel like a breeze.When it came to the test drive, Michael's enthusiasm for the Chevy Malibu was contagious. He highlighted all the amazing features and made sure I felt comfortable behind the wheel. I could tell he had a genuine passion for the cars he sells, which made the experience even more enjoyable.The level of customer service I received from Michael surpassed my expectations. He ended off the experience by giving me his number and telling me that he is always just a phone call away if I have any further inquiries.Thanks to Michael, I drove away in a beautiful Chevy Malibu that exceeded my expectations. I am incredibly happy with my purchase, and I owe it all to his expertise and dedication.If you're in the market for a new or used car, I highly recommend seeking out Michael Orr at Tom Bush Volkswagen. You won't find a more friendly, knowledgeable, and accommodating car salesman out there. Thank you, Michael, for making my car-buying experience such a positive and memorable one!Thank you to Joe Jacobson as well for being extremely helpful and easy to talk to! Amazing place with amazing people all around!
-
July 2023 by Ashley Dreher
We had such a great experience with Danny Perotti at the Tom Bush Volkswagen dealership yesterday! We came in interested in two Atlas' and he gave us pros and cons to both of the cars, never made us feel pressured to make a decision and was very understanding of us having a 2 year old around. We got a great trade in deal for our car and got a great deal on our new Atlas. It was the color we wanted, had great features that we wanted, and so glad we had an amazing experience here. I can't wait to come back for servicing the car (which I don't usually love to do at dealerships). Thank you, Danny, for getting us a great family car!
-
July 2023 by Bruce W.
Our Family has purchased 3 vehicles from Tom Bush VW . we have over a decade of experience with this dealership. While acquiring the car ( sales and Finance) is fine. the service department is awful. This is the worst service dept among dealerships. Tom Bush VW in particular. we owned and leased cars across the city from Coggin to Keith Pierson to Fields. This week I paid $159 to two a car under warranty from Tom Bush VW to their competition in Orange Park. this is a car the day for 7 days in their yard unattended without so much as a service call on status. Zero work or follow up done on the vehicle. They have single handedly ruin the VW brand for us. This is a honest review, they are that bad. 8 years ago They were average. Post pandemic they are a lost cause. Use at your own risk.
-
July 2023 by Bob Dieppa
I was dreading going to the dealership from past experiences at other dealers but to my suprise the service was far superior to the other times I've been to a shop. (Maid) my service consultant streamlined the process and made it a positive experience. I used their shuttle service thinking the repair was going to be an all day task but they had my vehicle repaired and ready within 3 hours of arrival. The shuttle service was also a pleasant trip (dealership to St Johns Town Center and back). Thank you for a great experience and next time I need a repair/ service I will definitely choose Tom Bush VW.