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April 2024 by Brandy Durham
One of my favorite TS locations!
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April 2024 by Finesse
I come in and order my food and everything is fine until I noticed that a elderly white lady never got her order. Then the black girl (darker one) proceed to yell at the male employee with a lot of hair. She was talking down on him for not having her order and asking why it wasn’t made. The man proceeded to reply and tell her that she is the one pulling tickets and recalls a time she didn’t something wrong. I can agree on one thing, she is the one indeed pulling the tickets which may give order confusion. I literally have a sticker on my drink that says Samantha and it’s for a Bahama mama. And I’ll tell you two things, my name ain’t Samantha nor did a order a bahama mama?. And I’m not fund of the talking down on coworkers. I love this location and would like to see those negative interactions being discussed and worked out in the back and not in front of the store in front of everyone. Yall are a team so if one person look like they can’t do they job they all yall look like that.
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March 2024 by Edward Carey
Incredible staff, great smoothies
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March 2024 by San
I'm very disappointed.. Terrible, just awful customer service, we walked in yesterday evening and wasn't greeted or acknowledged... Noticed that the young guy with dreads was to busy with his back turned watching his phone and carrying on a conversation with another employee...We we're the only customer's inside. It's common courtesy to say hello what can I get for you. Also upon leaving it's okay to say have a good night.. Before hiring, I suggest making sure people know basic customer service skills. ( BASIC)?
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March 2024 by Dee W
If I could give this location a negative I would. I visit this establishment every Friday and unfortunately, most often have an unpleasant encounter with one of your cashiers Rachel. She is always extremely rude and lacks basic customer service skills. Her greetings are forced and unwelcoming. On today I walked out and she rolled her eyes.As someone who values good service and believes in treating customers with respect, I was deeply disappointed by this experience. It left a negative impression on me and I will never return to this location and be sure to share my experience with whom I know.I understand that everyone has their bad days, but it's important for employees to maintain professionalism and uphold the standards of customer service, regardless of their personal feelings or circumstances.I hope this feedback can be used constructively to improve the customer experience at your establishment.
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February 2024 by Mitch Adam
This Hendrics location is awesome! The food came out quick and fresh, and the Bahama Mama smoothie refreshing and blended perfectly! We especially loved the front porch sitting era it had a very tropical vibe an was a nice era to sit an eat your food.Vegetarian options: Noticed a few different vegetarian options.Parking: Parking was a little tricky, it only has a small little lot in the back of the building.
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February 2024 by Edith Walker
Hendricks location is preferred. Quick service when order placed online/app. Sometimes the Bahama mama is too "seedy" not blended well.
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February 2024 by Kristina T
Sad Caesar salad. I had to add my own greens. I’m not sure how they sell this as an entree at all considering that it has zero substance. Flatbread was a similar experience with barely any filling or taste. Smoothies are acceptable for what they are but overpriced if you order them through a third party app. I’ve been to other locations and haven’t been so disappointed in the food.
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January 2024 by Robert Blazer
Google maps incorrectly says they have a drive thru
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January 2024 by I S
Great staff and fast service.
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January 2024 by Rubenel Yusupov
I enjoyed my experience there the smoothies are made right and the food was nice and thick the few times I have gone and they have a ping pong table
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December 2023 by Erika Morales
I wish I could give it 5 stars cus they are so nice and the food itself is tasty. But it’s never made right! Do you see how pale the inside of this Caribbean JERK chicken wrap is? There is no jerk sauce in this. It’s always like this, or if they do put sauce they overload it and make it unbearable to eat. At this point y’all should just give people a small side container with the sauce so we can actually enjoy this wrap.
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December 2023 by Karlie Yarbrough
Stay Away!!!!Terrible customer service. Won't refund money when they messed up my to go order.Madison- "manager on duty" may as well be a continuous annoying automated recording with all the help she was willing to offer. She was very rude.As a vegetarian- turkey in my food is appalling. I understand people make mistakes- but it sure wasn't Madison's fault-she made sure I knew that.Stay away from this Tropical Smoothie!
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December 2023 by Marissa Gomez
Every single time I go all the employees look angry and hate their job. Rude slow they completely disregard you. The worst costumer service the worst of any kind of restaurant I have ever been
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November 2023 by Karlie B.
Stay Away!!!! Terrible customer service. Won't refund money when they messed up my to go order. Madison- "manager on duty" may as well be a continuous annoying automated recording with all the help she was willing to offer. She was very rude. As a vegetarian- turkey in my food is appalling. I understand people make mistakes- but it sure wasn't Madison's fault as she made sure I knew that. Stay away from this Tropical Smoothie!