-
February 2024 by Christy Gilman
Ashley and her staff always have a smile on their face. My daughter is a student at UNF and this is a perfect location from campus. There are many restaurants, shops, and activities all within minutes.
-
February 2024 by Jeffrey Blanding
Amazingly pleasant staff, complimentary hot breakfast ?Nearby activities: Restaurants all around, from Texas de Brazil, Red Robin, McDonald's, etc.All within walking distanceSafety: Well lit area, Very safe
-
January 2024 by Kathleen M.
Superior customer service ?. Lameka at the front desk was fabulous and helpful.
-
January 2024 by Angel Vick
Great place all the way
-
January 2024 by Triple B Trials
We stayed here for the Gator Bowl, Late Dec. 2023. The place was perfect. The kids loved it, the staff that was on-site in person was far better than the staff on the telephone. The breakfast was great, as were the rooms.Rooms: The rooms were fine, AC controls ran just fine. No microwave in rooms- there's one in the lobby though for guests to easily use.Nearby activities: There's plenty of shopping and restaurants to choose from well within a 5 minute drive or to simply walk to.Food & drinks: The lobby had a nice selection of food and drinks to offer for guests to buy at the desk in the lobby.Noteworthy details: There's a few neat things about this place that separate it from others... USB outlets all in the lobby, and inside the rooms. The free pool table in the lobby and ring toss game next to it- the kids loved that along with a wide selection of family friendly games in the lobby. The breakfast was fine and offered a nice selection to fit everyone. Minor gripe would be the butter was too cold to spread easily (not a big deal at all though). Inside the lobby, the seating options and layout is wonderful. Someone clearly took everyone into account when designing the lobby areas.
-
January 2024 by kiara
We don't travel much for many reasons, but the main reason is that securing CLEAN, SAFE, and inexpensive lodging is impossible to find these days.I'll start with reviewing the beginning to the end.Property outside: maintained nicely, welcoming and well lit( good for if you get in late)Property inside: Bright and clean.Location: Great close to a lot of restaurants and shopping areas.Close to cheesecake factory, fire bird, and maggianos, and Dillards a long with other high-end stores.Front desk staff: great attitude and very helpful and respectful. I think her name was Lameka. She is a good asset to tru hotel with her inviting and warm welcome to guests I seen her interact with.Room: VERY CLEAN One of the cleanest hotels I stayed at. ( I personally like that the room is on the smaller side, but this particular hotel, I believe, was designed like that, just the essentials in mind) I think it is great for a weekend getaway. If you want bigger, you will have to look for another hotel.Cleaning staff: They actually clean, and I saw them in the process. This is amazing. Some nowadays try to get out of things and do the bare minimum. From what I observed, the cleaning staff really work to have your room in tip top shape. If the company allows, please keep the cleaning staff in mind and leave a tip for them. They work really hard for people who may not be the cleanest.Checkout: It was a breeze.Rooms: Small, but it makes it easier for you not to forget things, like you would at a hotel with a bigger room.Nearby activities: High-end stores.3 brazilian steak house.Safety: Safe and well lit.Walkability: You are at a location that has restaurants and stores within walking distance.Noteworthy details: The cleanliness of the hotel. Please don't lose this.
-
December 2023 by William Papavasilion
Everything was good in the hotel rooms. Abundant power outlets, very clean, no gripes there. Breakfast was typical of a good hotel. Our only problem was that there wasn't an overhang on the sidewalk, and it was pouring outside, so we had to stand with our luggage in the soaking rain waiting for the baggage cart. Someone didn't think that design through.
-
December 2023 by Eli Telemark
Hotel was okay, also the
-
December 2023 by Iman Khabb
Super cleanRooms: Super nice and super clean room highly recommend
-
December 2023 by Jessica Harris
Great location, but rooms are small. No closet in the room, just a random rod to hang clothes. A lot of construction in front of the entrance.Nearby activities: Near everything! Can't beat the location.Walkability: Near everything
-
December 2023 by Marissa Alvarez
Overall better experience than most hotels nowadays. The facility is clean, and we enjoyed the free breakfast. We stayed to visit family for Thanksgiving.Didn't give a full 5 stars because of a few things. First of all, they charged a pet fee for my service animal for my seizures. I told them at check-in, and I thought the front desk said there was no charge, but they charged me at checkout and didn't say anything. I didn't see that until they emailed me the receipts. No paper receipts were given or any explanation of the charges.Secons, we stayed on the 2nd floor and could hear whomever stayed above us from 10 pm to about 12. And then again as early 6 am until 11 am. It was so strange, like sounds of moving furniture and heavy boots walking back and forth. It sounded like they were dropping things and rolling things around.Another thing was the breakfast not keeping up with the rush of people. Around 8 am everyone was up and I was standing in line for 15 minutes just to find out there was no food left, so I sat back down and waited for a refresh. But as soon as that happened, people rushed back up to get more on their plate after already having food. Would help if there was friendly signage to remind guests not to hog food. Some guests showed up last 15 minutes just to be told they were done replenishing food.I'll still be staying at future Tru hotels, since I enjoy the consistency. Thank you to the staff that worked Thanksgiving week.Rooms: Very clean. Has everything you need for a simple stay. You can hear people above you and next door.Nearby activities: Loved the location in the Town Center! Lots of food options and shopping. Not much else to do, though, for activities.Safety: Very safe area. Exercise general caution like locking your car and not leaving any valuables.Walkability: It's walking distance from pretty much anything in the town center. There's accessible crosswalks.Food & drinks: Lots of great food options! Would advise just looking up a town center directory.
-
October 2023 by Tanisha Williams
This was the first time I have ever stayed at a Tru Hilton. I love the Embassy Suites and figured I would try this establishment. I gave this experience a 2/10 for the following reasons: 1) no one was at the desk when I walked in to check in around 9pm, so I had to wait on the representative to come from around the corner to the desk. 2) I called downstairs around 11pm to notify the representative (DJ) that someone was smoking marijuanna and the smell was coming through my vent. He requested to follow up with me after checking people in. I sprayed Lysol in the air to help decrease the unwanted scent. 3) The shower had several pieces of long brown hair! For me that was it. Lastly, DJ returned my call at midnight. I told him not to worry about changing my room at this point; however I requested to check out in the morning instead of the booked 2 day stay. Never ever again!Nearby activities: Great location to shopping and restaurants
-
October 2023 by ANGELA HILL
This hotel exceeded expectations. The staff was very welcoming and accommodating. The reception staff went above and beyond to ensure the lobby area was always clean and smelling nice. We saw them cleaning and vacuuming several times a day. Fresh coffee and other snacks were available in the lobby. We appreciated their kindness as our family was visiting for a funeral. They made it feel like home.
-
October 2023 by Andrea Cherry
The hotel was very clean and smelled fresh and sanitized at all times. The customer service was awesome. Very friendly and helpful. Breakfast was good. The rooms were clean and food places were accessible. You could walk to a number of stores and restaurants. I would definitely stay again if I come to this area.
-
October 2023 by Diaminique miller
I will start with the positives, this hotel is centrally located to EVERYTHING! It's also very clean and updated from the Lobby to the rooms, the staff was nice too. However, we had a major issue with the rooms air circulation. The 1st night the room we got was so stuffy I had to request another room. The receptionist explained to put the air on auto and that fixed the air quality, but it literally would stay off for over 30 mins makin it hot in the middle of your sleep. It made it impossible for us too sleep this was truly the worst hotel stay we checked out and drove home the last night we couldn't even stay. The small rooms didn't bother me I mean it served its purpose, but they stay was very uncomfortable. Will not return! I also want to mention this is a family hotel, and this soccer team/kids completely took over the lobby/gym so if you're looking for adult get away try something else.
