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November 2023 by Vincent White Jr
Ruined by rats. Rat droppings on everything inside. Don’t use. Insurance is a joke. Waiting on Dept of health to come by and investigate. 100 percent disgusting. After you inform the staff and store manager Craig, they just look at you like,” well what do you want me to tell you?” 0 stars. For your sanity and health, stay away!
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November 2023 by Robert Estebanez
First of all the windows interior was filthy almost impossible to see through it. Secondly don’t try to use the app to return the vehicle or you may spend a hour trying to get it to accept your pictures during the rental return process. Thirdly why isn’t there a military discount or senior citizen discount, I mean something anything? But overall the best part of the experience was the courtesy from the employee at the physical location who created my reservation. And last of all the fuel economy was atrocious it took me 6 gallons of gas to go 30 miles which equals out to 5 miles per gallon.
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July 2023 by Mackenzie hires
Rented a unit for 4 months and came to remove all belongings only to find mouse droppings on almost everything inside. when we told the people at the office they asked if we had insurance, but seemed to be not bothered by the pictures we had of the obvious mouse problem in their units.
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July 2023 by Roger Jolley
Excellent service with a helpful and friendly effort on my behalf. I'm greatful for their generous spirit.
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June 2023 by Christian Bastian
With a mobile pick-up there should be no need to go into the store, and yet I had to go in to get the key. Also the 24 furniture pads that were on my reservation were nowhere to be seen, and when I went in to get the key, the clerk had no idea what he was doing, and didn't mention the furniture pads. I was charged for them even though I never received them.
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June 2023 by Lulu Cece
They told me I was good with the gas and then turned around and still charged me for it even though I took it to the gas station and put it where it needed to be. I will not recommend this location. ?
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April 2023 by Berthines Black
Went to 5581 Normandy BlvdVery Bad Service! Every time! Went there was a different Price! I have a Lawn Service and they was Awful!2 Days later I went down the street at 1501 Normandy BlvdThe Service was Awesome! And the only charged me what they said that they would!The other address is a rip off!
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April 2023 by Joseph
WILL USE AGAIN. Used a tow dolly to tow my buddys 04 Mazda. But above and beyond service by Craig! What a polite and great employee. He informed me their internet was down, so he did all the paperwork and information on his tiny cellphone! He stayed about 20 mins after they closed to help me. It was raining and he hooked up the trailer and explained to me how everything works as well
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April 2023 by Nakia Fleming
Staff was friendly and humorous! Had us cracking up?
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March 2023 by Jennifer “Michele” Kelley
Facility is super clean but outside of the assistant manager and the manager staff sucks you're very rude
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March 2023 by Brenda Brown
If you don't mind being ignored this is the place for you! I walked in to get moving boxes and tape. Guy on the phone never acknowledged me another lady in an office that definitely saw me just sat there. Only acknowledged when I got to the register to pay. Poor customer service at best.
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February 2023 by GarciaVega J.
Customer service skills were awful and slow as molasses
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January 2023 by Annalee McPhilomy
Very helpful friendly staff
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October 2022 by Larry Mayor
Craig and the other employees here were great, but the Mary girl at the counter was totally unprofessional and annoying. She kept complaining in front of customers and even would run out the door if someone came in and there was another employee there. If you come here try and avoid Mary and you'll have a great experience.
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October 2022 by Mike Mitchell
Always nice and willing to help. Thank you!
