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January 2023 by Shauna Boatwright
Super fast and helpful easy drop off
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August 2022 by Danielle “SimplyRedd” W.
Dont waste your time here unless you have money to waste. Booked a Uhaul online, get to the location and its a problem with the system, payment options, fees and disrespect. Dude kept informing me that the truck had to cleaned and I needed to return to the exact location. If you can't trust him for a basic uhaul rental dont trust him with your vehicles...ijs.I just left and rented from Derrick at the Phillips Hwy location it was a smooth a easy process. I also was given the option to pay via cash debit or credit! Dont waste your Time!!
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July 2022 by Meghan Cooke
Hands down the worst UHaul experience of my life. I got a 15 foot truck, with the full coverage insurance, added a few blankets and a dolly. That equalled out to $132.77, which was pricey, but reasonable. The check out process was pretty easy, I moved what I needed to and came back. Upon my return they told me to unload everything out of the back, which was weird because every other UHaul experience (and I’ve had a lot) just mad me leave it in the back, and they dealt with it. So I take everything inside and they inform me there’s a BLANKET FOLDING FEE?! How ridiculous. But I did it, then I go to leave. The man then told me I needed to put gas in the car, or I’d be charged, which he did NOT mention when I checked out. So he tells me to fill up the truck, which was on a half tank, not full when I picked up the truck. I spent $77.17 to fill up the truck when I drove a total of 43.4 miles. I learn AFTER this man tells me to fill up the truck, that UHaul does not refund gas you put in if you put in too much. So this company stole about 15 gallons of gas from me after I put just over 18 gallons in, per the guy’s request. They also boast to offer a “military discount” which they did not give to me. So in total, I spent $200.92 for driving 43.4 miles and for just over 2 hours.Save yourself the headache, and do NOT go here.
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November 2021 by Jax Beach Area Homes For Sale and Rent
Went here to pick up a truck. Called on the way there I was told the one I wanted was available 10 mins when I got there the one I wanted was "just rented" But a more expensive option was available. Seemed like a bait and switch situation. Went yo another location to get the one I wanted
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September 2021 by Jessica Falk
Frustrating and annoying, just like all uhaul locations. But a necessary evil.
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April 2021 by Sandeep Jadhav
Rented a cargo van. Took 1 hour to check in, as office was closed. Once I got the code, no key in locker for van. Had to cancel and create new reservation at another store.
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March 2021 by Starlight Lifter
Truck has issue with heating up and steering is sloppy.
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February 2021 by Thomas Cuccia
Great. Friendly service.
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September 2020 by Victoria Mendoza Toledo
This man was so rude. I called to reserve a carrier and since this would be my first time doing this I had questions, but he was being so rude, even sighed in the middle of a question. Also, when i was translating for my mom something he just wanted to keep talking like he didn’t care and just wanted to get off the phone. Here’s a little snip bit of our conversation quote by quote:Me: is there a different way to reserve the carrier if I’m not comfortable giving my card information over the phone?Him: okay you’ll just pick up any truck available when you get here. *hangs up*He didn’t even answer my question. I would have given my card info over the phone if it was the only way but he just didn’t want to help me and just hung up.
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February 2020 by Elizabeth Flagor
Was scheduled to drop off my uhaul I rented and the guy told me he had too many trucks on his lot and that he wouldn't take mine and that I couldn't drop it off. I said but I was scheduled to drop it off here and he told me he didn't care and I couldn't leave it there! Btw he only had 2 trucks on his lot at the time (might have been 3). Had to go to another uhaul and they gladly took it but I had to go out of my way to find a different place to drop it off. Very unprofessional!
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February 2020 by Mike Eagle III
Horrible service. Do not recommend
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March 2019 by Riina King
Very professional staff, quick and easy. Thank you!
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February 2019 by Diana Hodges
The staff was very understanding of my needs. So they were able to suggest excatly what I needed.
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June 2018 by Beverly Levine
We needed boxes. They didn't have the ones we needed and took time to give us directions to a competitor. Good honest folks!
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August 2017 by Fred Phillips
Unreal the lack of respect or common decency at this establishment. God forbid you ask a question. Guy that answered the phone was just an a-hole. Plain and simple. Do yourself a favor and use one of the other U-hauls in the area. The Mandarin branch was very courteous when I decided to take my business elsewhere.