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August 2023 by Edward Church
Only stored our valuables there for one month. We discovered one of our boxes engulfed in termites! Ruined about $300 worth of valuables. Note, that you sign a waiver stating the facility has no insurance coverage, so that backfired on me. But when called the desk to let them know there is an infestation of termites in their unit. She said it wasn’t their problem because of the waiver signed. No apology, no offer to take a look to see if they can resolve the infestation….nothing. She just said I could use her dumpster if I wanted to throw away our damaged valuables. Avoid unit L7 and L8 at all cost!! When removing our items today, oh I realized the pattern of stain concretes of past cardboard boxes that were ruined from other infestations prior to mine. Yeah, they keep renting it out! Avoid this place!
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August 2023 by Elisabeth Robbins
Rudest people on Earth work here. The bill can only be paid in-person, when late. So if you are out of town or gas or in the hospital fighting cancer they literally will NOT take your money over the phone or internet, just add fees! They also will NOT allow you to move out, they just keep accruing fees on your account. Elona is the only person there who can even hold a decent conversation with customers. I now have to choose between going in-person to pay a bill that i dont even wish to have (& have tried many times to close this out & move out) or getting my cancer treatment. Avoid this place like you would Covid, if you value quality customer service. I wasn't going to post this pic of screws I picked up last time I was there because I was concerned about retaliation... but what are they going to do? Kick me out? Nope, I wish they would. At least I know why I've had so many tire repairs in the last few months.
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June 2023 by Chandler Burke
Very friendly staff and very clean facility. I just don't like the price increase. I always pay on time and recently got an increase in my bill, hopefully there will not be anymore.
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June 2023 by Renee Tillett
I have rented space from this location several times…ALWAYS friendly staff and spaces and location clean!!Highly recommend!
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June 2023 by Chris Hartshorn
Thank you for all you do. My wife and I have been doing business with your company for years and we can say that it's been a pleasure working with you.
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May 2023 by Michael Quintero
Storage is fine, Access is controlled.The regular 10% price hikes are very unfortunate. It costs more that it's worth.
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April 2023 by Chris Hobday
5+yrs w/2 10x20 units. The Onsite Managers (R & L) are just great, friendly, people- Professionally and Personally! Good rates and well Managed facility overall..Only negative about this property are the Terms' Catastrophic Fees with unreasonable-inflexible grace period for payments.
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April 2023 by Stephanie hunter
Friendly, they were very patient with me, clean location and very comfortable. He
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April 2023 by Andrea West
Caring people I am happy to have chosen this one.
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October 2022 by Cristina Palomec
11 years and still happy. The managers are “spot on”. The place is clean and they patrol the property on the regular in their cute little golf cart ❤️?. I love the security system also … very effective.
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May 2022 by Steven Tice
Very friendly and helpful lady solved my storage issues with great suggestions. Highly recommend.
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February 2022 by Shawn D. Henry
I have been a customer of this location for ~7 years. The service has taken a steep decline recently. I have observed management cutting locks on tenants units and replacing the locks with their own locks. I have seen management lock people out of their units before the 3rd of the month. I often see cars and trucks entering through the exit. I have recently heard of tenants belongings going missing from the INSIDE of units while the locks remain untouched. There is no door alarm for your unit. They do not use or review their cameras.Currently, my unit is locked, even though I have paid my dues. They called the police on me and said I was stealing from another unit, even though I have the key to that unit.I am now trespassed from the property, and if I try to go back they will call the police. I spoke to the regional manager, who stated that he would will have a warrant for my arrest in a few minutes... But I haven't done anything wrong. In the regional managers own words, "It's our property, we can do whatever we want."I would have recommended this place in the past, but I suspect there is something illicit happening here. If something happens at your unit, they will claim ignorance instead of taking responsibility despite their security measures. I am vacating, and I will never again suggest this business to anyone.
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December 2021 by Len Godbold
Extremely satisfied thus far . I have only been a customer for a few months but so far very satisfied with the customer service , cleanliness of the yard and facility . Which is very important to me and I love the real “ old style” brick structure instead of “ steel building “ design like most others out there. I love the foliage and oak tree surrounding also .
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December 2021 by Susan Lord
After renting the unit a 10 x 30 for only a few weeks; it was robbed. The lock we bought from the U Stor office was cut off and items were taken. A generator, guns, ammunition, an amplifier and more... The managers are not empathetic and the corporation whom I wrote a letter to basically said not their problem. We called the police, had a report done and it appears to of been an inside job. The managers claim this is the first theft ever and the advertisement that all units are alarmed is an absolute lie. They were not alarmed when we moved in the end of September 2021 but the managers did not bother to tell us that. We feel misled ; false security and cannot trust this company.
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December 2021 by Shawn Bottoms
Very friendly staff and best of all great prices! Highly recommended.
