-
August 2025 by CW Phipps
If you want my support for your business, you need to answer the phone. I have tried to get items notarized here in the past but have been unable to because the notary was unavailable or there wasn't a witness available. The obvious solution to this issue is to call in advance to confirm that my documents can be notarized. However, the phone is never answered. Therefore, I will look for another place.
-
June 2025 by Ashley Thomas
I will never use this store again, and I have been a patron for nearly 17 years. I went out of state for a 17 day trip. I forgot something I needed ASAP. I sent my husband with the item to this store. I told him to send it next day air. He went mid morning on Friday. The staff at the store, the person who was helping him and someone else in some sort of position of power, said the only way to get it to me was to send it USPS. He paid them $57.05 to mail an extremely small item that weighed less than half a pound, in a package smaller than a greeting card. The package did not arrive. As it was the holiday weekend, I couldn't contact the store until Tuesday. I spoke with a woman, claiming to be the manager, who said her employees would never say that. Well, they both did. Meanwhile, the tracking number for my package showed it never left the store. Again, she said there were no packages there. I had to open a claim with the post office. Surprisingly, the post office staff at the 800 number were incredibly kind and helpful. I was later sent an email saying I could receive a full refund, that I just needed to show my receipt and say I didn't get it on time. The package did eventually show up a week later than it was supposed to. I got back in town today and went to the store. Some man, who I'm guessing was an assistant manager, very rudely denied my refund. I showed him the email from USPS stating I was owed a refund. He vehemently refused. I have now contacted the claims person at USPS again to hopefully get my money back. I highly recommend you never ship anything from this store as my package magically arrived at USPS after speaking with the manager who said it wasn't there. They do not care, and are obvious liars. I will also be reporting to the BBB, and anywhere else I can write a review and/or warning to others locally.
-
February 2025 by Abby Gribble
Great customer service. UPS was less than what USPS charged and UPS said it could get there in 1 day. No guarantee on ground shipping, of course.
-
February 2025 by Greg Schaffer
Madison was great, she provided customer service that was above and beyond.
-
January 2025 by Jenni Morgera
Been here many times, 90% of the time it is great.
-
January 2025 by Mike King
Great Customer Service at the UPS Store located at 14286 Beach Boulevard. Wasn’t sure what I was doing returning my first Amazon package, but the owner made it easy for me. Thanks! The UPS store is easy to find. It’s in the plaza where Church 11/22 is off Beach Blvd and San Pablo in the back of the plaza. I would highly recommend!!!
-
January 2025 by Alicia Lehman
Madison is awesome. She handled all of my packages and was very patient with me. Thank you Madison!
-
January 2025 by Cassandra White
Chris was by himself and still had patience and kindness to deal with my issue. Thank you Chris and UPS for taking care of our return package today!
-
December 2024 by Michael Osborn
Madison and Jorge were great. Very helpful and courteous. They made it easy to ship out the package in a timely manner.
-
December 2024 by Brian McCrary
Jorge and Madison were exceptional helping me return my daughter’s mid-sized Christmas gift. It was a pleasure working with them.
-
December 2024 by Nanjiba Nawaz
This place was great! Super helpful and generous.
-
December 2024 by Miss Nina
Chris and Madison make a great team. They were also kind with the costumers and I despite the busy hour. Not only is Chris kind, but knows how to do the job well. Thank you!!
-
December 2024 by Lucy Swett
They were very helpful and friendly!
-
December 2024 by Connie Quattlebaum
Had a great experience at the UPS with Chris he was very helpful & enjoyed the candy. Thx Chris
-
December 2024 by Katherine Meuti
Best customer service ever!
