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January 2024 by Michelle Burch
It's hit or miss with their moods when you go in, sometimes they are friendly and sometimes they are just pure out rude @$$h013s. I would rather drive all the way to the new ups store in Yulee than to have their attitudes
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December 2023 by KANDANCE BRAINARD
Everyone is always nice and it is well staffed so you don’t have to wait forever.
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December 2023 by Michelle Cole
I use this location all the time. The new system they installed for Amazon returns is great, but if you have to use the counter the personnel are not very accommodating nor friendly. Try and ask a question and all you get is a snide remark or "what does it say" response.
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December 2023 by Mary Beth
The cashier Jay was so friendly and helpful. I has one person in front of me but only waited 20 seconds. Went smooth, fast and friendly. And it was actually cool in there. I have had nightmare stories from otherUPS stores. The one in Marianna fl where my mom lives I left crying and next time I went into a ups store in Jacksonville, not this one just as horrible. I suffer from mental disorders and when it's hot I get very agitated. This was the case with the Marianna FL and Jacksonville off lem Turner rd. I got so up set I through hundreds of clothes in the trash outside the store to prevent the mental break down I had in Marianna. Both stores were so hot I was sweating and the workers were unhappy and not helpful. This store restored my faith in UPS. My favorite store is in Lake city fl where I am from. The 2 guys that work in there are the very best employees Ever!!!! Been going there for 20 years until I just recently moved.
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December 2023 by Jones the OG
Aeriyal did an exceptional job maneuvering 4 customers at once moving all of us expeditiously. She had a very pleasant personality.
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November 2023 by Black Excellence
Staff was not accommodating. They also charged me $2.50 to print one label saying the $2 is their convenience fee and the actual copy is only $.33 which is deplorable. I’d rather drive an extra 10-15 minutes than return here for convenience
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October 2023 by Mike Greene
Ray was awesome, fast and efficient with my Amazon returns
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October 2023 by L&A VIBES
I have to agree with the first review I read and they are ALWAYS extremely fast and friendly and they always make my Amazon returns so simple!!! Thank you to all the staff over the past 4 years I’ve lived out here!!
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September 2023 by Chase G.
I have had 3 packages needing signatures come through this location. I have changed my schedule to confirm I can be available for delivery, and all 3 times they have postponed my delivery, and when I try to go and pick up the package I get nothing but push back, not just from this location. But the regional hub as-well. It's extremely frustrating and for now on I will go out of my way to make sure I do not use UPS for my future deliveries while I reside in the Jacksonville area.
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August 2023 by Connie Byrd
I have been going to the UPS Store on Duval Station Road for years. I walk in and within minutes I walk out. They are very friendly, professional and quick. I love dealing with these folks. Definitely recommend..Would give more than 5 starts if I could. They have never let me down!!
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August 2023 by Kyrian G.
The staff at this location are rude and have horrible customer service. Anytime you come in this store, they never smile and make customers feel like they are a bother. If you hate your job so much, find another one you love.
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August 2023 by Amy Gorman
Do not return Amazon items. They stole a weed eater head I returned to Amazon. Luckily I got a receipt and was able to get my money back after spending 30+ minutes on the phone with Amazon. They can’t be trusted!!!They also add an inch to all box measurements for some extra money.
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August 2023 by Brenda Gomez
My first time to go in this store, and I am very much satisfied. All of them are friendly, helpful, and attending costumer with respect. I am impressed of how the employee were able to handle all costumer fast when they had the long line. Hope they keep up the good work.
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June 2023 by T S
The woman I dealt with today should NOT be "helping" people! She took my phone out of my hand, didn't ask, just took! THAT IS UNACCEPTABLE & I AM BEYOND ANGRY!!!
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June 2023 by Faye Douglass
The young lady behind the counter was very rude and careless with my Amazon return package for no reason at all. I will be filling a formal complaint. That was completely unnecessary.
