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March 2024 by Xander Silver
Quick easy Great service
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February 2024 by Michelle Wright
Professional A+
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February 2024 by Damien Stellenberg
Great service from Todd.
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January 2024 by Alex P
Fantastic service! Typically I come here to get something printed
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December 2023 by Aliyah Smith
I have been going to this location on and off since they opened nearly 15 years ago. It is a family run business with a few relatives and best friends thrown in.UPS is one of the greatest companies in the world; however this franchise packing location is one of the worst.These people have one speed; SLOW. It doesn’t matter if you are the only customer in the store or if the store is busy. They are typically understaffed; and you can literally watch them walk around in circles confused. The person that is supposedly helping you; can’t start on your shipping needs or return, because they are waiting for another employee to get off a computer. This location is understaffed, lacks direction, lacks urgency and is under equipped to deal with the volume of returns.If you are in a hurry; I strongly suggest you find another UPS Store location.
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December 2023 by Zoe Malcolm
Always great, helpful and quick service. They are aware of everyone and makes sure everyone gets what they need. No one ever feels shorted or as if they have to wait extra long.
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December 2023 by OldCity Weaver
We have been customers here for over 10 years. Sadly the quality of service and accuracy has been an issue for the past year, especially with regards to checking packages in.We get tickets in our box for packages not addressed to us, and our package notices go to others.We have spoken to the lady owner, but she seems not to care. When we ship an Amazon return, the staff don't print a receipt, other UPS stores do..We now avoid having any special services here.Probably going to have to change our Mail Store location, which I hate to do, as this one is in our neighborhood.
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October 2023 by Jenn Ancelin
Outstanding service. I go out of my way to come to this location because of the professional patient service.
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October 2023 by Dariel
Service is quick when needed, even when there's a line. Workers move diligently and will assist you if you have any questions.
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September 2023 by Karen
I love this location.Staff - customer service outstanding, knowledgeable, and family oriented vibe. They work together so well and work hard to help clients. Max efficiency.
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August 2023 by Drew Hagen
Let me just say that I’m a super fan of these people that work tirelessly everyday and around the clock to make sure people receive their mail and packages!! Stopped in today to print some stuff out and was met with kind faces!!! Thank you so much for everything y’all do!
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July 2023 by David Allen
IT'S EASY TO BE NEGATIVE/NASTY - IT TAKES A LITTLE BIT OF EFFORT TO BE NICE/KINDPost-covid, we all know the world if full of crazies out there! I've seen my share, especially at the UPS store in Riverside! When humans are upset/angry, they'll drop everything to complain online with a nasty review. When we are comfortable and things go well, it usually ends with a smile, nod, and move on to the next task of the day.I'm at this store frequently, mainly for Amazon returns! They definitely do the best they can to accommodate their customers and have been consistently kind and helpful. When I've witnessed an angry customer, they have always maintained a steady demeanor and worked to resolve the issue.I appreciate the consistent professional service and warmth I have received from the staff at UPS Riverside and will happily patronize their business as long as I live in the area. Thanks for all you do.
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May 2023 by Andrew Jackson
Been going here for years. Stayed because Wayne is awesome.However read the other reviews, you will see the ownership here is the issue. I could go into detail about my experience but it would match with the other dozen experiences you can read here.Don't go here for special services. They're rude and unprofessional if you have any issues. The owner is a notary that isn't even familiar with half of the requirements for certification.I also heard another employee cursing out Amazon so if you're an affiliate use a different location to ship your goods. They don't care. Stay away. Plenty of other locations.
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May 2023 by Intial Racing
Pretty sure the owner is racist. Very rude and ignorant. Choose another store.Any other store. Privately owned so just go somewhere else
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April 2023 by Alexis Espinosa
These people are always on it. Even though they’re always busy, they provide great customer service and work efficiency. On a crazy day, it’s nice to know I can depend on them for friendly, fast, smooth service.
