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February 2024 by Raj Kumar
Nice employees but need to start using the right words may it’s just my perspective . When did Have a Good Evening become I can take care from here? May be both will definitely help the person. I was returning a big package and before handing over to the employee for labeling rep was saying Have a good evening several times I didn’t realize until the third time when the voice become stubborn. Since it was a huge one I was helping to put them in a right place.
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February 2024 by Barbara Slimick
Staff always so friendly and patient.
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February 2024 by Honest Reviewer
Very disappointing experience, I walked in to return a package and immediately the person on the front desk recommended that I should use the automated system to return the package. After she saw that I was struggling for quite some time she decided to help me. In the meantime, I observed several people walk in and going straight to the other Front desk employee. They had Amazon return packages and The other employee assisted them without recommending the l self service desk. So, people that walked in after me, got faster service than I did. Moreover, when the front desk employee finally started helping me, another person walked in and asked for stamps, so she stopped helping me and she she assisted the other person first. I could not believe it!!! I feel that I was not treated fairly and with respect. Without a doubt things could be handled more professionally. After this experience I would not recommend this place to anybody.
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February 2024 by Michelle James
I had the pleasure of visiting The Deerwood store this morning. Corey was very approachable and accommodating. Seems like nothing is too much bother. Made me feel like he cared. I'd say he went above and beyond. Thank you Corey will definitely be coming back.
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December 2023 by Kelly Buck
I called on the phone, had questions about a package I'm receiving that I thought there was an address error on, and about the return label for another package. Raven was very helpful in answering my questions. The people at this store are far more helpful then the automated UPS corporate website, or trying to get a corporate UPS customer service agent, when you have an issue. I will definitely be using this store location in the future. Thank you for your help Raven.
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December 2023 by Kimberly S
This store is small but mighty! The employees work their buttons off from open to close. I have been coming here for years and have never had a problem with any of their services.
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October 2023 by Michael Morgan
Cory and his team are the best! Thank you all for taking care of all my packages and shipping needs.
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October 2023 by Riri Wright
I have been a client to this store for the past 6 or so years and the owner has always been super pleasant as well as the staff. Specifically Raven! I was in the store today as I am every other day dropping off returns and shipments for my small business and I overheard one of the customers stating how she always has such a great experience when Raven waits on her as she is always pleasant, professional and in a good mood. I immediately agreed with this observation and told the lady that I too, have always had the same consistent service from her. Regardless of how busy the store gets (sometimes everyone decides to utilize their services at the same time lol) Raven greets and acknowledges everyone the same way and provides great resolutions to make the visit faster and easier.There have been several employees over the years but Raven (the owner as well, very nice fella!) as long as she has been there has always been a joy to interact with, and I look forward to doing so for many more years to come. If you want to ship out stuff, but supplies, get notary services, fax stuff any office and personal related services pertaining to what they do, always go to this UPS above all other similar businesses, cos believe me I have been to a few and I have not returned as I value being appreciated where I spend my money! Thanks guys you are always a joy to visit!!
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July 2023 by Be Kind for no reason and stay hydrated
This UPS Store has great customer service! The manager Corey Freedman was patient and assisted with printing out the required label for our package return. There was plenty of parking available and the store is located in a very nice location.
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May 2023 by Max Ferrari
The employees here were incredibly helpful. They were very accommodating to an issue that was out of my hands and theirs and quickly helped us find a solution.Madison in particular went so far out of her way to help without any hesitation while staying incredibly kind and composed during my very stressful situation.They were so helpful, quick to come up with a solution and willing to help. Thank you so much! You all are the absolute best.
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May 2023 by Fred Murphy
Had a very pleasant experience visiting the UPS store as I needed some documents faxed.I was greeted by a smiling young lady named Tori who asked me how can I be helped.I asked her if they were able to fax something for me and with a friendly and happy response said yes we can help you with that.During the transaction, Tori engaged in conversation while ringing me up and waiting for the final verification that the fax went through.She wished me a good day and thanked me for my business. She exhibited great customer service skills and made the process easy.Thank you Tori for your help and service.
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May 2023 by Michaela Dimain
Had a wonderful service experience with Kirby. She was extremely helpful and went above and beyond to help me complete my shipments! I was having a rough day and her kindness made it better! Thank you!
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March 2023 by Corey McGonigle
Excellent notary service at this location. While a bit expensive, the professional service Raven showed was worth every penny. She was very detailed and ensured that all documents were correctly signed and notarized. Great store with fabulous staff!
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February 2023 by Lisa D.
Absolutely my favorite UPS store in town. I will drive out of my way to visit this store if I have multiple packages because I know I will get in and out faster than any other store and the service will be friendly and helpful. I visited recently to do multiple Amazon returns with different bar codes so I braced myself for a wait and clarifying questions, but every single item was scanned and entered so fast and done perfectly. I really appreciate when I visit a business with what I think could be complicated requests and they handle it all fluidly and with a smile and I am on my way in minutes.
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February 2023 by Micah Tossas
Mekhia was AMAZING. I apologize if I’m spelling that wrong but she went above and beyond to help me out and ensure that my experience was easy and handled in a timely manner.
