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October 2025 by Peggy James MD
I am writing to complement Sasha, who has helped me numerous times. She is very professional very friendly very comfortable to be around and she’s incredibly helpful. I can’t say enough good about her. She is just a delight.
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August 2025 by A O
Two employees barely doing anything refuse to scan in my Amazon code that I had ready before I walked in the door. Instead I have to wait behind a guy for the 1 kiosk and he has like 30 returns. They can do this in 10 seconds but they're making me wait 5 minutes for no reason. What the hell? Lazy
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July 2025 by A S
Got here at 8am to drop off returns. Supposed to open at 8am as posted in the window and online. It’s now 8:10 door is still locked no one in sight. This is the second time this has happened- the first time I didn’t post a review.
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July 2025 by David Bitters
One of the more expensive UPS stores to ship from in Jacksonville with ups ground, no reason why.
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July 2025 by Tina Harford
⭐️⭐️⭐️⭐️⭐️
What a hidden GEM! From the moment we walked in, we were greeted with a warm welcome that instantly made us feel at home. Tommy went above and beyond to ensure we had a great experience—friendly, knowledgeable, and incredibly helpful. It’s rare to find someone so genuinely passionate about what they do. Because of him, we’re officially loyal customers. We’ll only be coming here from now on!
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July 2025 by Ed Hodges
CLOSED! for 3days in observance of the 4th?!?
Really, I get closing on the 4th (even though most/many businesses were open) but to stay closed for Saturday thee 5th, selfish and ignorant.
When I stopped by Saturday expecting it to be open i was there for 3 minutes, in those three minutes 3 more people stopped by. making plans to change my shipping go to store, suggest otrhers do the same.
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July 2025 by Amy W
They charge for tape now and require you to do your own Amazon return. Might as well use a different Amazon return location and walk to the nearby store to buy your own roll of tape.
I decided to take my package back to my office and catch the UPS driver. The next time he comes in to handle my return.
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June 2025 by Cristina Martinez
Ordered business cards with Sasha. Her patience’s her knowledge and professionalism 5 stars. Her example cards blew me away. Will always use this
Location
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June 2025 by Richard Massey
Returning Comcast equipment. The guy was fast, efficient, and I was in and out within 5 minutes. Nice guy as well.
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June 2025 by Nicole Waldburg
Came to drop off Amazon package. One package was in a box, so I went up to the counter to ask for 1 piece of tape. To which the associate stated that it would be $3 to tape the box. Rightfully so, but when I declined with a “no thank you” she reached across the counter to take the label off my package…. No question no comment.. just nasty for no reason. I declined bc I had tape in my vehicle, that I planned to use. Poor customer service.
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June 2025 by Karine Williams
Super rude! Wanted to charge me an extra $3.50 to put a 9 in' piece of tape!!!!Never did any UPS charge me to tape a box, ever!! He said you are welcome to go to the store that doesn't charge. ....and by the way even if my box is taped, they always retake it.
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August 2024 by kevin lee
This place is rip off, almost 10 bucks for an envelope They charged Price whatever they want please stay away
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August 2024 by Anthony Canton
I brought in a small 12x16x6 11lb package and inquired about shipping plus 2k worth of insurance via ups ground. The young lady quoted me $160...I asked the lady if that was accurate...She said "yes" and rolled her eyes at me...I said how could that be because I just put in the dimensions and weight into ups online price calculator for a total of $36 plus insurance which was $1 something per $100 of insurance. She told me the insurance was $4 per $100 and if I didnt like it, go online or somewhere else. She was extremely lucky I had a toddler with me because I would of given her an ear full. Beware of this place and their pricing. I will never step foot in this establishment again....btw...I took the same package to usps and was charged $56 including the insurance
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August 2024 by Denny Roderick
This store is under new management in the last 6 months. Ship pricing has soared! I priced a small 7 lb pkg today and was quoted $66 to deliver via ground in 3 days. I went to FedEx. Same pkg, same 3 day delivery $17. UPS …..something is really wrong here. Last year I would have rated this store and UPS 5 stars. Something is badly broke!
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July 2024 by Christopher Zaidan
Went to this location to return a Screen Protector for my phone warranty which weights little to nothing. The cashier said it would cost 40 dollars which is the cheapest, I immediately left and went to Fed ex where they charged 10 bucks. The cashier must have been having a bad day or something
