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April 2024 by Teauna RaShae
So I received my passport in a good time manner the lady was nice everything went well, BUT I have my passport and no birth certificate, when I call no one answers the phone. So I’m confused on what to do in order to get my birth certificate back.
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February 2024 by Jancis Delacruz
Horrible, I was 30 minutes late last week than they didn't receive me and I understand that, but today I was 30 minutes early than they told me they have to work with walk in people... what is the purpose of made appointments if they don't attend you on time
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January 2024 by Gaming Bacon Channel
The worst place to order your passport. The lady working there is disrespectful with the walk in welcome list, not attending by the list, even if you scheduled your appointment you aren’t sure to receive attention.She is so rude, she always said if you are not available to wait go to some where.
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January 2024 by Adrian W.
Worst post office I've dealt with. If you need something in a timely manner, don't use them. One time, when expecting a package, I saw the post truck through my window, sitting in front of my driveway. Front porch light was on, fully illuminating my door and house number. When I checked later, the driver had marked that my house "could not be accessed". Pure laziness.
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December 2023 by Angelica V.
Wishing I could give them less then one star. Clearly everyone hates their job. And the older gentleman I wouldn't say gentleman to describe him but he was so rude it's the holidays I understand but I had gifts to bring in and me and my bestfriend had more then a few packages so he was already not thrilled when we walked in. We got in at 8:45 15 before they closed and my bestfriend went back to grab my last package it was a larger package he locked her out even though I was already inside with the order. So I decided to leave because if I can't ship them all there's no point. I even offered to pay him in cash for his time if he just gave me 5 minutes to ring them up. Then he wouldn't even let her in to help me carry all my multiple packages out! Resulting in me dropping and breaking an antique frame so Christmas is ruined and then I still had packages in and he locked me out then went to the back so I had to wait for him to come back from the back to let me in to grab my last 3 packages. I remained respectful through the entire experience despite never been treated so poorly. I ship stuff there often and never experienced customer service like this Velma always takes care of me and is amazing but he was the worst employee I've ever experienced. Velma is the only reason I will ever use that post office and the hours because I work late. But he should not be working around people what so ever he was horrible. He was an older man idk his I was just trying to get out of there! I get it's the holidays and it's stressful but we're also stressed to get everything out and some of us work late. I drove 3 minutes to get there and wasted my time gas and was treated horribly. I never leave bad reviews I always leave good ones for ms Velma but this was so bad I have only these words.
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August 2023 by karlee setters
It was not for the passport agency. I had other business there.
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June 2023 by Tom Whiteside
There was only one person working but she was extremely efficient. It was amazing how fast the whole process was for as complicated as it could be. I would definitely get another passport done here. Thank you Miss Linda ?
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June 2023 by Tom W
There was only one person working but she was extremely efficient. It was amazing how fast the whole process was for as complicated as it could be. I would definitely get another passport done here. Thank you Miss Linda ?
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May 2023 by Zion KausHagen
Was on hold for almost 2 and a half hours, hung up on me because I was on speaker while I waited.
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March 2023 by James Stewart
Do not come here go downtown jax court house no appt needed but you have to bring a picture they don't take one on site. Now for my review we had a 3:15 appt and at 3:14 tells the room that she is overbooked and will keep taking people till she closes at 4. There IA only one person she move with out caring that you have to wait 3 weeks for this GD appt. And just checking the next appt is 4 weeks how. AVOID THIS PLACE SERIOUSLY!! DONT THINK THIS IS JUST A BAD REVIEW
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March 2023 by Bruce C.
March 8, 2023, Mandarin USPS @ 2:10 pm. One window clerk not behind the counter. 9 customer's in line. Female clerk is trying to box and wrap an automobile front suspension strut. No other help in the lobby. I informed her preparing customer items for shipping is against the DMM. Domestic Mail Manual for outsiders and ignorant window clerks. UPS charges for preparing for shipping. I told the other customers that Northwest USPS is professional. I also told everyone that i should not have boxed and taped at home! USPS clerks will tape everyone's packages. Everyone laughed and agreed, while angry at Mandarin Awful Customer Service!!!! Bruce D Catlin
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February 2023 by samuel walker
Don't waste your time coming to this office . They are not on time one person working and she is so slow. Appointments start at 830 the doors did not open until 840. Whats the reason to be 15 minutes early like the website suggests. Hire more people who want to work and be on time this is very unsatisfactory.
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December 2022 by Sarah C.
The only one in Jax that is open long hours on a Saturday! Great customer service as well. Large postal office. Ebony was very efficient and helpful. Make sure to arrive early in morning on Sat as wait time is short then.
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July 2022 by Claire H.
I am not getting my mail no bills no junk mail I need to talk with the main person in charge! Help please
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February 2022 by zayda Peralta
(Translated by Google) Excellent place to unload at the time you arrive they are very friendly here.(Original)Excelente lugar para descargar a la hora que llegues son muy amables aquí.