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December 2023 by Julia Ousley
I'm from Michigan sent a envelope with tracking it said it would be delivered by Dec 7th 2023 9pm never arrived cause it was still sitting in Jacksonville at 317p when I checked this morning it was still in Jacksonville never was sent to Summerfield post office and I spent 30 minutes on hold to get someone to tell me why oh it won't be delivered til the 9th.as of 130pm I checked Dec 8 its still sitting in Jacksonville comeon people do your jobWhen i on the 7th
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December 2023 by Kulze HD
Package lost in transit. Last known destination was this usps location. Im being informed that a lot of packages get stuck here and months without an update.
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November 2023 by Ty English
Our boxes are destroyed and they will not come out to fix it. If you wanted to steal.skmeones Identity, you probably can take off with half the complexes information in about 2 minutes.Elliot Baymeadows ComplexHave to post them here but now it's a ticking time bomb because if someone sees this, they'll know exactly how to screw everyone. Times ticking, please fix ASAP.
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November 2023 by mrkahok
If I can give them a negative star I would. These people are the worse and don’t get me started on their delivery drivers. How do place packages in a locker that has a broken key on multiple occasions and you’re notified about it!
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October 2023 by Katie Dietzel
Wish I could give 0 stars. The parking lot is full but no one is there to assist you. There’s a bin in the front “lobby” that is completely unattended where they expect you to leave your packages. There is no secure drop off for mail, the employees are not helpful or attentive, took over 4 weeks for a mailbox key. Completely ridiculous.
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October 2023 by J. M.
They lose things all the time & when they don’t lose them, they arrive unnecessarily LATE because they will go from arriving to departing Jax multiple times in ONE DAY.. Idiots working there but no one will ever be held accountable because it’s a government job and who can you complain to? If you did they wouldn’t care….Must be a FL thing, because in my home state of MA the mail was NEVER like this!
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September 2023 by Rein Hofstra
1 star is the lowest I could give or I would go lower. The incompetence of this place is truly stunning, but no one will ever be held accountable because they have a job for life. Typical government agency.
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September 2023 by Sirene Rivera
Worst USPS I have been to. Nobody was in the front and you could hear a lot of people on the back. If you come here you are going to have to wait a long time to get service.
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September 2023 by Leigh Edward Somers
Scheduled pickup was not picked up. My packages are time sensitive and the failure to pickup my pre-scheduled packages cost me a financial penalty.
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July 2023 by Mike
Someone stole my keys. I looked online and USPS said that I had to call my local post office. Well they don't answer the phone. So I went to the nearest post office. I stood in line for 30 minutes so they could tell me that I had to go to a different post office tucked back in an industrial. I had no clue there was a post office there. They wanted to see my driver's license, my lease, fill out a form, and pay $25 in cash check or money order.I had $40 in cash but they don't have a way to make change at this post office. There are no cash registers. Who carries checks with them anymore? I was able to find my lease online. And I went to a local convenience store to get change for a $20 bill. Finally I was able to get the order completed. Why don't they have a cash register here at this post office? Why don't they take credit cards or debit cards? USPS, this is a cost of doing If they were a business, they would be out of business. I do want to give credit for the person behind the counter who was extremely nice and helpful. Thank you.
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July 2023 by Rebecca DiMichele
The amount of things stolen from this facility is insane. I sent my sisters bracelets, one to Illinois and one to Indiana, and both of them received envelopes that were ripped open, bracelets removed, then taped shut crooked and obviously stolen. A nearby business has had countless checks stolen and white washed from this mailbox. Do not trust this place. I put in a complaint online which of course didn’t do anything, but you’re better off using your local post office. They also have contractors now who don’t have a uniform and drive their own vehicle. It kind of takes away the trust.
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June 2023 by Kaitlin
Refused to hold package for even A DAY, normally all usps officds holds for 15 days. Instead resends a US package back to Vietnam? Now I have to wait MORE months for a gift? Incompetent. Doesnt take calls at 4 pm, they close early. Website doesn't work, can't update address typo. Takes less work to just leave the package, ridiculous workers.
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June 2023 by Gwen Wills
Helped us get our passports from the mail which was put on hold the day they came in. Left them our phone number and got the call they found them 5 min later. Made it out of town in time because of their hard work!
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June 2023 by Elaine
Lady was super rude. No customer service skills. She has no idea why I haven’t picked up my mail and the fact I even had to pick it up is ridiculous.
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April 2023 by Lia Martinez
If you're moving into this area don't, if only because you'd be in the jurisdiction of this post office. I've been having issues with my mail forwarding not going through after a month of putting the request in. First a rep at the post office called me and rudely told me that this isn't their issue I need to call the post office I'm now near without trying to help at all. I had to call back multiple times that day just to get them to pretend to look into it. That's when I spoke to another rude and disrespectful rep, Marie. They were both aggressive and didn't try to help me. I called again today to see if they asked the carrier if they were getting the mail forwarding request and they purposely didn't answer calls from my number. I called six times in a row and during the sixth time I called on my brothers phone and they magically answered. Terrible service - the supervisor was nice and helpful to me but that is overshadowed by the lack of professionalism that this post office has.
