-
January 2024 by Amy Skelton
Remus provided excellent customer service. He was extremely knowledgeable and made adding a new phone and line easy. Thank you!!!
-
January 2024 by Sharon Seay
Customer service was great
-
January 2024 by Deon Wassmund
Went in trying to make a bill pay and Meri literally lowered my bill and i walked out with a brand new IPhone 15 and a watch. she was very patient and super kind. definitely recommend.
-
January 2024 by Antonio Ortiz
Meri was so helpful! I couldn’t have asked for a better experience. She took her time with me and my family and made sure she properly explained what would be our best options and what would be in the best interest of my family. We left with 2 new iPhones a watch and an iPad. Ask for Meri if you ever go to this Verizon. The absolute best!
-
January 2024 by Jessica Kayati
Jordan was so nice and helpful!
-
December 2023 by Sharlene S.
I really like this Verizon Wireless Zone location. Look for Jordan. I've always had so so experiences at cell phone places but this is by far the best Verizon location I've been to. Jordan made sure that we understood everything especially our options for saving money. Nowadays people don't ask or read the receipt until they don't like something but cellphones are expensive and it's better ask than to regret ur purchase. Plus u need to be informed about how the discounts and plans really work. Jordan answered my questions and also made sure to ask if I had any additional questions. He really made the whole phone buying purchase easy and painless.
-
December 2023 by Lexie Naster
If I could leave zero I would. I had 5 star service under the past owner and manager. The new manager is trash and basically called me stupid. When I walked in she was laid out on the couch and treated me like an inconvenience . It's a shame because I have had such a good experience in the past.... Never again
-
November 2023 by Monica Pels
Had a great experience trading in and purchasing my new phones today. Jordan was an excellent representative and made the process fun, fast, and seamless. Great place to buy with great customer service.
-
August 2023 by Leslie Smith
This store has phenomenal staff ! After having a rotten experience at the verizon store at 12230 san jose boulevard.(go look at my review) I went over to this Verizon location where I was explaining what happened. The general manager, Jay Rodriguez overheard my story about having a lifetime screen protector and how the other Verizon store try to bill me $53 and not cover that warranty.Mr. Rodriguez. (And his awesome staff. ) Mr. Rodriguez walked over, took a screen protector off the wall and handed it to me for no charge and they installed it!! He apologized for my experience I had at this other store after verifying my account and seeing that I did purchase the lifetime replacement screen protector.The guys at this store absolutely turned my bad experience with the Verizon store on San Jose Blvd. into an awesome one at theirs .and gained a new loyal customer where I can happily spend my hard earned money knowing I will be treated right
-
June 2023 by Ms Morgan
I was prepared to leave Verizon from over the phone customer service I experience but when I walked in this store the manager Bryan took complete ownership and helped me with all my miscommunications and problems having with my situation! And Israel as well both teamed up to make things right! I TRULY appreciate everything and grateful! You have saved a customer and have a new customer at your store always!! Again I thank you so MUCH!
-
May 2023 by Anela M.
Went in today just to ask a question about a phone we recently purchased, we just wanted the IMEI changed to update the account information, just so we knew it would be a smooth transition of service only. The guy sitting in the chair with the whack haircut ( I mean like buzzed all the way around but left some on top looking like a straight up troll doll) wanted to charge us $30 just for 2 minutes of his time. Truthfully would have just gave him the $30 to get a decent haircut but if he couldn't be bothered to help us out why would I think he would be bothered to sit in the chair that long. Regardless authorized retailers, stay away, go corporate.
-
April 2023 by Kelly Davis
My visit at the Bartram Park Verizon store was a very positive one. I was able to meet with Joe and Jay who were both very helpful and informative. I was explained everything thoroughly and able to get a new phone and watch. Very happy customer.
-
April 2023 by Christy Prall
Went to make our first switch from ATT to Verizon…Superior customer service. Jay R. Explained every facet of the process thru to the end. Stephen is top notch while being new, he knows the products/service already. Lashawn is super great in directing us and assisting other customers with their needs. Awesome transition for us. Great move and looking forward to many years with Verizon. Thank you guys!
-
April 2023 by Brian Gray
The service at this store is excellent. We will definitely be back to replace other phones. All questions were answered and Jay was extremely helpful. Jay showed my wife how to work the new phone. Thank you so much.
-
March 2023 by Jerry Cantor
Agent Daniel was so patient and understanding. I had virus threat and with due diligence he located the source I would of never been able to resolve this on my own. So many thanks to Daniel.
