Verizon

Most Recent Comments

• December 2025 by Jessica Sprankle
  Eric was awesome! The whole process is usually dreadful, but this was easy and took less time than expected.
• December 2025 by María Sifuentes
  Brandon Sotolongo was extremely helpful from start to finish. I needed internet for my new place and I didn’t know where to start. He gave me all the options and was very thorough. He was kind and understanding of my needs and budget. I’ve had the internet for a month and have had a great experience. I would definitely recommend working with him if you’re using Verizon.
• December 2025 by Terrell Williams
  I had an absolutely wonderful experience working with Brandon Massey at the Verizon store in Argyle Forest. He provided stellar support while I was dealing with a complicated insurance claim for my damaged phone. Not only did he navigate the claims process seamlessly, but he went above and beyond by finding a brilliant solution for me to maintain access to my current phone number on the broken device while I waited for the new replacement to arrive. This saved me a huge amount of hassle and showed incredible resourcefulness and dedication to customer satisfaction. Brandon is knowledgeable, professional, and genuinely cares about solving the customer's problem. Highly recommend seeing Brandon for any of your wireless needs!
• November 2025 by Chrystal Sheppard (Rosie)
  Brandon Massey was amazing and helped my brother get into his phone as well as upgrade it for super cheap after losing his previous one. He did awesome!
• November 2025 by karen shiver
  ​I am writing to commend the absolutely outstanding support I received from Brandon Massey and Jonathan Woodson at the Verizon store today.
  ​I came in facing a critical issue: I had locked myself out of my phone, which created a tremendous problem as I am a working nurse and rely entirely on my device for my job and communication. Without the phone, I could not work.
  ​Brandon and Jonathan immediately recognized the severity of the situation and jumped on the issue with remarkable speed and professionalism. They not only successfully resolved the lockout and got my phone fully functioning again, but they also used the time to provide exceptional added value.
  ​They took the initiative to review my husband's and my current bill and were able to propose a solution that gave us better internet service, resulting in a more efficient plan overall. This level of comprehensive service—solving an urgent technical problem while proactively optimizing our account—is truly rare.
  ​Their work was exceptional. They turned what was a highly stressful emergency into a smooth, positive experience, and they deserve full recognition for their technical skills and superior customer care.
• November 2025 by Cheryl Jackson
  ​I am writing this review to highly recommend and recognize the outstanding service provided by Brandon Massey, a representative at Verizon.
  ​I recently experienced a frustrating and challenging situation while attempting to acquire a new phone, which was compounded by being refused assistance by staff at another store location. This left me feeling anxious and uncertain about how to proceed.
  ​When I was connected with Brandon, he immediately and gladly took ownership of the entire process. He demonstrated exceptional professionalism and skill, successfully navigating every detail required to set up my new device. More importantly, Brandon made me feel comfortable and valued throughout what had previously been a stressful ordeal. His readiness to step in and resolve the complex issue where others would not is a clear indicator of his dedication.
  ​Brandon Massey is an incredible asset to the Verizon team. His high level of competence, combined with genuine customer empathy, truly defines exceptional service. He deserves full recognition for his commitment to ensuring a positive customer experience.
• October 2025 by Shayne Rubel
  Amiracle, she was grade A material as she helped me get my insurance replacement phone up and running! Highly recommend working with her any time! Thank you
• October 2025 by Bruce Wayne
  I came into Verizon today , had some issues with passwords on my phone , I worked with Brandon b in store . He fixed my passwords for me and got me out in a timely manner . He is very professional !
• October 2025 by Richard Edie
  I came to Verizon this morning upset about service and worked with Brandon brunick his service was a blessing this morning thank you sir!
• September 2025 by Stefanie
  Brandon B was amazing at Verizon on argyle. He tried everything he could to fix my problem. Give this guy a raise and his helper was a blessing too RCS chats is messing with me ! Brandon B helped as much as he could and I also worked with him a year ago so it was amazing to see him again!
• September 2025 by Richard Battles
  Came in for some help upgrading my phone and was helped by Luis for the process as well as other help related to my accounts. He was very informative and even let me browse through the different optionsfor my upgrade even providing any offers that was very helpful. Once all was picked and he brought out cases for my phone landing on one nice Red one we settled out and it ended up being a very simple and quick process
• September 2025 by Cody Tillman
  Amiracle, is the best couldn't recommend a better sales representative. Best experience in a phone store (not joking)
• September 2025 by Tom Walter
  Salesman that helped me was outstanding. He reviewed our monthly plan and phones, got us into newest phones and lowered our monthly bill !!
• September 2025 by Andrea Noriega
  Verizon is the worst phone company. They suspended all three of my lines due to suspicious activity, and they didn't restore them until three hours later. On Saturday, I was without a phone signal all day due to a glitch on their part, so I couldn't even work.
• September 2025 by thomas ablao
  Wow I had a old phone that I didn't know was old. I am 83 years old and my family is in Phillipines my bill been crazy well over 400 dollars Brandon brunick sold me a new phone a s25 ultra and now I have international and global choice ! Bill will stay under 250 thank you so much mister Brandon!