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May 2023 by Someone I.
Reader, see the attached images for review details. The images show a review of an experience at Walgreens, but the review was meant to be about the experience at Walgreens at 1801 North Davis Street, not Dunn Avenue. Thanks be to you.
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February 2023 by Emi K.
This Walgreens is severely understaffed and because the workers are so overwhelmed (this is NOT a comment on them, I doubt anyone could perform well under the conditions they face and whoever makes decisions about how many workers to hire and how to treat them bears full responsibility for this), the service is terrible. Today, I had an appointment for a COVID test at 10:15. After some confusing back and forth about whether it was even open, we had to wait in the drive thru for a whole hour while another customer behind us in the drive thru honked and screamed profanities at us because it was taking so long. The long wait was apparently because they only had one pharmacist and had scheduled tons of appointments with him at basically the same time. When the test (the NAAT test that is supposed to have results in 2 hours) was finally conducted, it then took an additional 8 hours for the results to come in. During this time I tried to call to ask why the results weren't in yet, and was kept on hold for 20 minutes before being told that due to a technical issue with the phones they were not taking any calls. It was a horrible experience and I would rather drive across town than return to this Walgreens in the future.
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August 2022 by Diamond Rao
Cashier and shift lead thought it was really funny that we asked for a receipt for our purchase. Acted like it was just hysterical. Really BAD customer interactions
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July 2021 by Ashley B.
Very poor store. Customer service and services alike. Not to mention the homeless people all over the outside of the store begging for money. I called all day multiple times and got no answer after staying on hold for 20+ minutes each time. I tried calling the manager of the store and when they transferred me it rang several times and hung up. Then, what's the purpose of having an express pass that is supposed to let you jump ahead of people not utilizing this? I still had to wait. Then when I asked the person at the pharmacy to ask the pharmacist a question she shuffled me to the next window, without letting me pay for my items. This was after she had me standing there for five minutes and walking back and forth and not acknowledging that I was there. After the pharmacist talks to me I have to go back in line AGAIN, and wait for the same poor customer service person to "help" me. I had the QR on my phone that pulls up my medicine and she completely ignored it and asked for my name three times because she can't spell apparently either. Then proceeds to walk around the whole pharmacy when my medication was still in the next window over where the pharmacist left it. She knew it was there because she was standing next to the pharmacist when she was talking to me. This whole store needs a staffing upgrade/retrain and to get rid of the riff raff out front. I will be changing Walgreens locations after this experience. The prior one I had here a few evenings ago was just the same. One person on staff and huge lines. When someone asked a worker over by photo for help, they said they have no idea and they don't work in the front, and walked away. Never again.
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September 2020 by Clinton Petersen
By far the worst walgreens if not the worst store I have ever been to. The pharmacy technicians are rude, sarcastic, lazy, and disrespectful. Management needs to look into this. What a disgusting excuse for a business.
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August 2020 by Valerie Shaw
This Walgreens has the worst Customer Service from the Pharmacist to the cashiers. The employees do not take the health of there customer seriously it is so discouraging to know when you rely on the company for your medication that is pertinent to your every day being that that they would let you down. I must I must I must find a new pharmacy that has been a customer service. Just customers service. To be able to assist the patients.
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July 2020 by Susan Aikens
The management as well as the associates were very helpful and professional.
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March 2020 by Anna G
Asked for help at the photo center. We needed to print photos for our child's project for Black History month. One man was willing to help but he had to ask for someone to help us. When another lady came, she snatched our phone off the connections and we grabbed our phone and walked out the store. We ended up at walmart. We printed our photo and checked out less than 10 minutes.
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March 2020 by Marisa Robinson
I love going to Walgreens i always find something on sale or the process of getting medical also
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February 2020 by MsIndependent Boss
Wonderful
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January 2020 by Betty Mobley
They need a better position for their drive thru !! It takes forever to get your meds very slow !! Customer service is good tho !!
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November 2019 by David James
Great place to get passport photo
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November 2019 by Kash Kids
Walgreen's is my favorite store!
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April 2019 by Michelle Wright
Love the Vitamin's
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October 2018 by Rebecca N.
I went straight to Walgreens after leaving the emergency room at Memorial Hospital. The Pharmacy was friendly, fast and put together my RX as quickly as they could. They knew I was feeling bad, but they were very busy. I think they really put forth good effort to get my meds to me ASAP. Great job.
