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November 2023 by Bobbi
Just now looking at the reviews, wish I would have sooner . They are all true about the pharmacy. Please just go to another place . Very rude glad it’s not dire otherwise I would be dead it’s been 3 days waiting on medicine.
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November 2023 by ron Reese
Please, Please go elsewhere if you are able. I wish I would have read these reviews before trusting them with my health needs......I am out of medicine and have plenty of refills and they refused to give me what I needed. I ordered a week ahead of time and showed that to the cashier and yet they will not let me have it. It's insulin people, nothing serious nor a controlled substance. My doctors office kept me on hold while they called several times and no one at the pharmacy picked up. I have 11 other medicines as well that I pay full price for all due to self employed and no health insurance. I moved from Collins Road Pharmacy due to a move on Lem Turner Road and regret giving Lem Turner my hard earned money out of my pocket, not government granted money. Collins Road was phenomenal and have been missed every time I visit this Pharmacy. I should not be going without medicine because certain people do not like to be proven wrong with order for medicine was proven to be pre-ordered a week earlier from online. I am going to try the RiverCity Walmart Pharmacy now since they are close to me and if they do not have their stuff together like this one then I am absolutely making the drive to Collins for great customer care! Since it's only my health that is on the line this Pharmacy has proven to not care about my health for whatever their reason and my life depends on this medicine. I have been patient and patient and patient for months but now I'm out and done with people who doesn't care about my health when I have money in hand and pre-ordered a week ahead of time. I've tried to transfer other multiple prescriptions for a month now from the Winn Dixie Closedown and still told today 11-4 that there is still nothing available for me to pick-up but my phone texts prove otherwise by showing they are ready to be picked up......smh......I rarely do this but my health is at stake so I'm making the time to let others know who care about their own health to pay attention to what they are getting into when dealing with such a slow, unhelpful Pharmacy.
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October 2023 by Shaiquana Taylor
This pharmacy needs to either shut down or do a redue why is it that u come when it opens and u r their for hours today was the last straw for me got their at 10 didn't leave their until 130 they are very unorganized if you drop ya prescription off it n takes over a hour and they don't even have a line to pick up this line be unbelievably long. Phone service sucks they will pick up n have u on hold for ever to the point u hang up n go into the store no good I give it zero stars
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September 2023 by John E Wasco
Pharm tech Vicky very rude. The pharmacist very nice.
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January 2023 by Oli Harris
not only was I at both the pick up and drop off desks for at least 20 minutes apiece, but I dropped off a physical prescription for doxycycline hectate and told the pharmacist I needed that antibiotic filled because I have pneumonia . I walked around the store for about 20 minutes & went to the desk when they sent me a text showing they filled the right prescription on that day & it was ready for pick up, but when I went to the pick up desk and told the pharmacy tech I was there for my antibiotics they gave me an older prescription that had been sent in for a birth control pill that I didn’t want to take. The pharmacist also did not inform me it was a birth control pill and not the anabiotic I had requested. This has resulted in my pneumonia getting worse & my hormones being unstable causing a myriad of both physical & mental health issues. The lady who did my check out was also very impatient & seemed uninterested in making sure I was provided decent customer service or the right medication for an illness that could cause permanent lung damage or even put me in the ICU. I’ve been coming to this pharmacy for years & this will be my last time giving Lem Turner Walmart Pharmacy my business. I’m gladly going to switch all my prescriptions over to another pharmacy. Please hire better, more thorough employees who actually care about their patients & their health before y’all end up with a lawsuit for damaging someone’s health.
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December 2022 by Anilauri Olds
Never have the right medicine for me!try to give me off brands that my insurance won’t cover. Can’t get them on the phone and the people are so rude!! I am taking all my meds to elsewhere!
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August 2022 by Fallon Brenae Estes
This has to be the worst pharmacy I've dealt with. They never pick up. You have to call over and over and over just to get someone to answer. It's ridiculous.
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June 2022 by Kelly Kidd
Most times I come to pick up my prescriptions it is Mary who ends up being my cashier. There is not one time that she hasn’t had a pleasant attitude. She is always smiling and very friendly. Ty Ms. Mary!
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May 2022 by Tipzbytip
If I could give the pharmacy 0 stars I would. They are unprofessional, rude, and customer service sucks. They send the wrong medication out to you. It takes forever to get someone on the phone. And when they do pick up, the conversation is very unpleasant.When they screw up no one apologizes, it’s just like oh well. They need to revamp the entire department!! I’m sick of complaining so I moved all my medicine elsewhere.
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December 2021 by Lexa Cherry
Unlike most people. I had a nice experience with this pharmacy. The gentleman at the front was very helpful and even went out of his way to make sure my insurance had everything taken care of regarding payment. I wish I knew his name but he had dreads and glasses and very polite.
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November 2021 by Matthew Dedmon
Can't ever get a hold of anyone so I have to go into the store. My script was entered 2 days ago and when i arrive I am told it will be another 2 hours to fill. They were quite rude when I finally talked with someone about their policies and estimated time to fill an order. I work and my time is just as important as any one else.
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August 2021 by Ron vexticy
worst pharmacy ever. they should be reported. doctor called in left on hold 30 min. i called to fill put on hold 4 times 5 times did not answer phone. tried to have other walmart pharmacy intervene, no avail they couldn't get through to them. this is for an antibiotic for an infection. complete disregard for patient suffering. they should have license pulled.
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March 2021 by Joe Varner
Terrible service I have been trying to get my medication for two weeks they don't have a clue
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February 2021 by Mary
Pharmacy is astoundingly inept at job.asked the emoloyee to price check a medicine behind counter and he didn't do it.rang up the opposite medicine and said I had to get it now.i asked for a manger which was a female and she acted as though she was being put out.the fist employee dominique then took back over and said we already purchased two of the medicines we did not.he did not know rules very well and his manager was very uncaring with a sarcastic remark.i did have an older gentleman wait on me in past who did an excellent job unlike dominique and the manager on Feb 13 which handled our sale.in the age of corona virus we especially appreciate employees that care, especially when dealing with medicine issues.
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October 2020 by Merilynn Allen
I went to the pharmacy on Lem Turner in Jacksonville Florida on 10/27/2020, Kizzy was the rudest pharmacist I have ever encountered. She was shaking her head as if I was bothering her because she claimed she couldn't hear me. I told her I had TriCare for insurance and she asked in the rudest way did I tell anyone, my doctor sent my script over - not I. And the way she asked me was I aware of the cost of my medication-uncall for. She then passed me onto Angel who was very kind.Kizzy, I will NEVER forget her and hope she doesn't have to assist me again. It's apparent she has NO PATIENCE with the public. And the ill to be specific. She spoke to me as if I was bothering her.I tried to let what I felt slide by and NOT report Kizzy, but; the more I think about her attitude-the angier I become. It has been a few days and she's weighing heavy on my heart. Maybe Kizzy is in the WRONG PROFESSION.Again, this was the pharmacy at:12100 Lem Turner RoadJacksonville, Florida 32218I hope this gets addressed, probably will not because I don't if anyone cares.Thank you for your timeMs.M Allen