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November 2023 by Don Angle
I have had a business account with Wells for three years and have had exceptional service until today. I stopped by to open another account and had the misfortune of working with Esmiralda. Incompetence would be giving too much credit. We left and opened accounts at another bank. I will be closing my account due to this experience. Very disappointed with Wells Fargo's staffing choices.
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September 2023 by pepe pingu
The People at this Branch are very Good. But Wells Fargo Premier Banking is a bit of a Joke. I have issues sending my own wires on a regular basis and has been getting worse. Unfortunately changing Banks with a real personal banking experience.
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November 2022 by Carlos Villar Sr
Manager and staff are; Friendly, efficient, customer focused and caring! What more can you ask of your bank?
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September 2019 by Marsha Palmer
This review concerns Keven Ebbecke, Private Mortgage Banker, NMLSR ID 187549. We owned our home out right and decided to take a small cash refi from the equity to do a large home remodel and, unfortunately, our mortgage banker was Mr. Ebbecke. It took us 90 days to secure a small amount of cash because Mr. Ebbecke is either incompetent or inefficient. First, Mr. Ebbecke told us not to use the Wells Fargo Loan Tracker software which we have learned Wells Fargo spent a lot of time and money to develop. He said he, himself, would submit all the documents requested by the loan underwriter. This, we believe, is the main reason it took 90 days to secure this loan and only after we took our concerns up the chain of command did he begin to actually "take care of business." Second, he was unavailable most of the time either by voicemail or text. He was "always' in a training (but obviously not a customer service training) and it took calling his boss and his boss' boss to get him to return phone calls. His assistant's communications were discriminatory in nature and highly offensive. We have been Wells Fargo customers for over 30 years and have never had such an experience. With all they mortgage bankers in this area, we recommend you stay far, far away from Keven Ebbecke.
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August 2019 by Juanito Rosario
I have had several banks since 1980. I opened a new account with this branch in the 2011's.. Sam n Brigette were there to help me and they were so friendly n accomodating. They treated me more than a family would treat someone. I moved places after that but kept my account open with WF. When I returned to Jax last year, it awed me to find out these two are still there. I did not forget their names of course and wasn't surprised at all to have received an even better customer service by far from them. But thats not the end. The new branch manager -Yane (her name) , provided me the extra ordinary 101% customer service on d phone. I mean she went beyond her call of duties to really really help me. The best customer service training these branch employees have ever shown to me from a telephone call to a branch office visit in person today. Yane of course helped me resolved the problems with enthusiasm. The team work amongst them was absolutely exemplary. Everyone was smiling n just making you feel like a VIP..I live 25 miles away from this location but the trip is worth a million to visit. Let me also add the kindness n great customer service of Latoya-manager for St Johns Bluff n Beach Blvd...KUDOS to everyone...
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October 2018 by Juliet Johnson
The best branch in Jacksonville! Friendly, efficient, what more can you ask of a bank?
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September 2017 by Jeffrey P.
Always a great experience here Very friendly and courteous so refreshing this day and age Raoul is always so helpful so appreciate it Just makes my day
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August 2016 by Eric Maier
Mrs.Bridget and Scott went out of their way to help us with our problem, Thank you so much guys!!I would refer friends and family to this branch,they are great people and very knowledgeable about their bank!!!
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October 2015 by Rebbeca Lowe
They are awesome, always help with anything I need help with, this is by far my favorite bank I have ever been to! They always welcome me and are amazing with my 3 year old son. he loves going to this bank (manly for the lollipops lol)
