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April 2024 by Ariel Ernest
My food was fine, but the staff clearly likes to mess with customers. I went thru the drive thru and was asked to back up 2 feet to a red pole while they ran my card, which is really odd. They did it to the car ahead of me as well. Made no sense at all, and just didn't sit right with me. It was a last minute choice, but I won't be going back.
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April 2024 by Mika Blair
Did a mobile app and added ketchup, mustard and onions. I remove the cheese inly and when I picked my food, brought it back to work, my sandwhich had what I added, but no lettuce, mayo or tomatoes. They won’t answer their phone, do not do mobile ordering at this location, because they cannot read
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April 2024 by Amarie Aquino
Inside service is horrible Bad Costumer service Told manager or the person in charge soda machine was updating ask if they can fill cups inside and she refuse saying we have to wait machine finalized the update I really have to wait for the machine to eat? Is ridiculous
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April 2024 by TOSHIA NORMAN
Drive through worker was very very i will not be returning here
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March 2024 by Keri Pilk (Keri Smalls)
This Wendy's just can NOT get it together.. worst service in the whole Jacksonville and the workers are so rude even when your extremely nice.. it's bad enough we can even get what we're paying for the way we want it but we also have to deal with your employees attitudes.. I'm a busy mom so we usually come thru the drive thru at least 3 to 4 times a week but we will be taking our business elsewhere from now on..
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March 2024 by Ciara Williams
If I could give it zero Stars I would been there two or three times second time I decided to go thought that they were having issues the first time they were out of everything just like the first time when you do finally get something it's cold we'll never go back they need to shut down this location as we.ll as the employees having bad attitudes and hating their job.
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March 2024 by Jasmine Peoples
Went through the drive through for 4 biggie bags and the manager says “your order is too large you need to come inside” What kind of ghetto mess is that!! Listen working at these people job and you don’t want to be there is not doing Wendy’s any favors! I didn’t tell you to work here! You chose this job now do it with integrity atleast!My recommendation she needs to be fired or take more customer service training!
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March 2024 by Chantilly
Came to get some food at 11:30am. Walk into the building and I am immediately told to "leave, the front was not open." I asked about the store hours and if they were indeed open being as I was standing in the store. No response was given to my question and I was instructed to WALK through the drive through window to place my order. This is hands down the worst customer service I have ever experienced. I know my money doesn't mean a lot to a business so large. That doesn't mean any individual should be treated in such a way. I won't be going back to any Wendy's location. Best wishes.
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March 2024 by Charles Stroup
Would not recommend. They are either slammed due to being understaffed, or in the middle of a "shift change". It's 435pm. What kind of fast food restaurant has shift
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March 2024 by NELSON SALAMANCA
Today March 4 I was waiting like 10 minutes in the drive thru and anyone answer, I drive to the window and young guy said he don’t have time to answer. Ok I pull back and wait other 10 minutes and NOT ANSWER. I told to the “MANAGER” what happen and she don’t said nothing on front on the same guy. I don’t come again.
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February 2024 by Teresa Nipper
This Wendy’s is on top of the list of the worst of all fast food. If you want your order made wrong come to this one. I have yet to get an order made right and over cooked patties every time. I love Wendy’s but will never order from them again not at this one. Hello
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February 2024 by Kendra Owens
I have not come to this Wendy's once in the last 2 years and haven't had to wait anywhere from 10 to 20 minutes for my order. Today takes the cake for me.I made a mobile order. When I pulled up there were 3 cars ahead of me so I expected a wait. What I did not expect was for all three of those cars to receive their food and pull off and for me to be given me drinks and pulled up to wait. I wasn't too upset about having to wait considering I order a fish sandwich so I figured they were frying it fresh. It took about 15 minutes for my food to be brought out and though the cashier was nice I was mildly irritated.When I got home which is 3 minutes away from the restaurant, my fish was hard and luke warm, the lettuce was wilted and my partner said her food didn't taste very fresh either. Needless to say, I won't be ordering from this location any longer.
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February 2024 by Lynaia Ferguson
The manager had to take our order because the guy who was taking it got confused and was almost seeming high. Our sandwiches were not warm. The cheese was not melted and buns not toasted. Overall a mildly disappointing visit.Kid-friendliness: Kids meal options availableWheelchair accessibility: Ramps to get in.
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February 2024 by Tim Ennis
Food king, fast clean restrooms.
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February 2024 by james mckenzie
After sitting in the drive-through line for twenty minutes, we were told at the box that they weren't taking orders for 15 to 20 minutes with an attitude. Us and seven other vehicles left.
