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March 2023 by Brian W.
Pathetic. I have been with this bank for nearly 20 years and in the last year they have locked me out of my business account for sending a wire transfer. Yes, you read that correctly. My account is set up for wire transfers and approved by Regions for wire transfers. The last two times I sent a transfer I answered all of the questions correctly, texted the correct code back to them, and they sent the wire and locked my account. It requires me to go into the branch and "prove" my identity before I can access my account again. I am SICK of this poor customer service and am moving all of my accounts to a REAL bank.
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September 2021 by W. Joshua M.
I became a member of Regions bank out of convenience - my employer banks there and they charge nonmembers 1% of the check amount ($5 minimum - which is ridiculous). Since becoming a member, their ATM machine often doesn't accept bills when depositing so you have to walk in and deposit it at the counter. The customer service is horrible, and the last straw was when I asked to use their restroom and was told that it was for employees only.
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August 2020 by Millard F.
Terrible customer service. I switched over to regions years ago because my new wife used this bank. Worst decision I've made in a long time. Unnecessarily long holds on large deposits. We're talking 10-14 days here. Not acceptable. Recently my check card keeps getting shut off by regions fraud protection, but the bank doesn't give me a heads up and then afterwards refuses to explain why the card was deactivated. The last straw came when a check was returned nsf, even when money was in my account. I had to deal with that embarrassment, and then to top it off, after I repaid the entire amount, regions put the check through my acct 2 weeks later. And now I can't get anyone on the phone to fix it. The app has no way to address problems and last time I called customer service, I waited 45 minutes to talk to someone in India that could barely understand me, and was incapable of providing any assistance.
