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February 2023 by Lucy J.
Convenient to where I live. Great service. The staff is friendly and do such a great job of helping me find products
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September 2022 by Steve D.
The WORST Walgreen's in Jacksonville. Made 2:30pm online appt for Covid-booster. Went to Consult window for paperwork - She said you have to GET in line! - Seeing over 10 peole waiting for Rx pickup I said, I have a 2:30 appt. She said that doesn't matter, have to wait. I said, What's the purpose for appts? She said "they don't really make a difference!!" - So why did I get online and make a 2:30? - Said, just so we know? - That came from the short, flustered, dark haired women needlessly shuffling desk papers. So, got in line, came to counter, was told you now need to stand in Line #1 - where I originally started ! After 35 mins, I found the male store mgr. Told him, he said it looks like line is gone- I couldn't see, he must have x-ray vision. Returned, and found 9 people waiting, not Zero, and 3 others waiting for vaccines like me (now 12). Had enough with their 'Could Care Less' attitude- Manager and Counter persons. Have never found a Walgreens store Mgr that does nothing to resolve a problem. He was useless. - I will transfer my 8 Rxs to PUBLIX where respect and Customer Service is guaranteed, and my business is appreciated (with identical pricing). Oldfield Crossing store previously was very highly rated - It's now one of the Lowest for good reason ! -- Wasted one hour, got shuffled around 3 lines, and left without a Covid shot !! - (IMAGINE if I didn't have an appt ??) - Some customer service) - Nice huh? ........
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September 2022 by Jerry H.
I decided to try walgreens pick up service since I had dealings with Walgreens in the past. I could not download the promo code to get 15% off my bill when I spend $30 dollars. I loved Walgreens. I have went there for Christmas shopping, CoVID vaccines and odds and ends. I am a glutton for punishment but I prefer Walgreens and Pulvix of the Big CVS. I just do know reason. I still shop at CVS. Just call me finicky lol
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December 2021 by Kathy N.
Want an unpleasant customer service experience? Visit the Pharmacy at the Walgreens Oldfield Crossing location! Rude pharmacy technicians won't greet you, look you in the eye, or answer any questions you have that they don't want to bother with. Have a pre scheduled appointment? They don't care so don't expect to be seen on time. I get that they are customer facing, but if you don't like customers, why do the job??
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January 2020 by John O.
This place is trash. Service takes 20-30 minutes in line at all times during the day.
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October 2019 by Mark P.
After happily using the well managed Walgreens pharmacy in Fruit Cove for years, I'd forgotten how mismanaged the Walgreens at Oldfield Crossing is. Each car can take from 15 to 30 minutes, and the line inside is always long and moves slowly. Heck, even our Walgreens in Aventura (which is much, much busier than this one) is better on every level! Oldfield Crossing needs a new and experienced pharmacy manager. The wait in the drive thru is never less than 20 minutes, even with only one car at the window. Customer service is awful - if you complain about crappy service, their standard comeback is, "I don't like it either." They don't pay attention, get the wrong info every time, and seem to constantly be on break. Every other Walgreens in Florida is better than this one! Every CVS, Publix, and even Winn Dixie is better! What the heck?
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October 2019 by Colt M.
Wow, really disappointing experience. Been using this pharmacy for years but apparently they flushed the good pharmacists down the tubes and replaced them with bots. Went to refill a script and got to meet "Nathan B." In his white lab coat. Nathan looks to be all of 20 somethin' and quickly informed me he couldn't refill a script (or even provide an emergency supply for a day or two) even tho I'd had a script with 5 refills still left on it expire less than a week ago. So much for discretion, this kid looked like he was afraid of his own shadow yet he's filling scripts. Never had that problem with John V. or any of the more senior pharmacists that used to work there. So much for the "neighborhood" pharmacy, Walgreens is nothing but a box store with a side pharmacy business......so long, CVS here I come.
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September 2019 by Kevin P.
Epic fail. Partial prescriptions filled with backorders getting dropped. substituting medications, extremely long wait- not even a simple "I apologize for the wait Prices are higher than Publix and Winn Dixie pharmacy's. I'm done with incompetent sarcastic employees. After tonight's poor service at the front register, I'm transferring my prescriptions elsewhere. Good luck if you continue to fill prescriptions and get any level of professionalism at the Oldfield location.
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April 2019 by Barry U.
Worst pharmacy around. I was told after dropping off a prescription I could come back in 1 1/2 hours to pick it up. I returned it that time I was told and it was not ready. They said it would only be a few minutes and to wait, they would call me back up. I wondered then why would it take an hour and a half and now it would only be a few minutes. After waiting 30 more minutes I went and asked what was going on and they informed me it was ready and they had forgot to tell me. Then I was told it was my fault that I should've just come back up a few minutes later. Ugh!