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July 2022 by Marc Moree
Was merely window shopping and was told very matter of factly “we are closed” by the irritable lady who happened to be closing up shop. It’s true I am in the market for a dress but honestly, based on that I thirty second interaction I will shop elsewhere. It put us off to be scolded and shooed away by the help, best of luck tho. Just to be clear, we were just looking in the window when she made it very clear we were unwelcome. I never spoke a word to her or inquired about an appointment, nor did we enter her store.
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March 2022 by Kitty Vessel
If you’re a First time getting married like myself. This place is NOT a good bridal experience. Why would I pay $50 for being rushed to try 5 dresses?. They give you 30 minutes. Oh, Don’t even try opening their doors at the avenues it’s By appointment only they won’t let you in unless you’ve paid the $50 as well.
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January 2022 by Sharon Laribee
First off whoever answers their phone doesn't speak English. Then they charge $50 to come in and try on dresses. (no I'm not talking about a no-show charge). Finally they wouldn't tell me if they had anything that fit what I was looking for or send any pictures. Not helpful at all, worse experience of my whole dress shopping!!!!
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January 2022 by M Artz
We are so glad we chose White Couture. Kim was so helpful and supportive throughout the process- even the alterations. Her dresses and boutique are well taken care, clean, new, and stylish. We are one month out :) and we couldn't be happier. I cannot wait to wear to my dress!
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July 2021 by Rebecca Troutt
WHAT AN AMAZING EXPERIENCE! I could not have found a better place to find my wedding dress. The staff was incredibly helpful and friendly. I felt supported and cared for throughout the duration of my experience. The dress selection was plentiful as well. SO MANY OPTIONS! Please give them your business!
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July 2021 by Jasmine Threatt
Kim, was ABSOLUTELY AMAZING ? She took her time with me, took lots of pictures. Was very helpful and attentive. LOVE, LOVE LOVE her !I couldn't of done this without her ????
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July 2021 by Lisa M
I have never experienced someone as rude as Kim. I was sick at the way she treated me and my step-daughter. I had an appointment but she only let me try on 5 dresses. My step daughter found 1 last dress for me to try on (while I still had 30 mins left of my appointment), Kim snatched the dress out of my step daughter’s hand and said “no more” and waved her finger. I honestly don’t know why/how someone would be so rude. I’m confused as to how there are some good reviews for this store and Kim….did we see Kim on a bad day…? I’m not one to write reviews but after my experience I have to strongly suggest to take your business elsewhere. Don’t waste your time here.(In reference to the store’s response: I did not have a same day call in. I also did not have any issues with the prices of the gowns. Must be confusing me with another customer.)
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February 2021 by MCR
We are so glad we chose White Couture. Kim was so helpful and supportive throughout the process- even the alterations. Her dresses and boutique are well taken care, clean, new, and stylish. We are one month out :) and we couldn't be happier. I cannot wait to wear to my dress!
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February 2021 by Charlotte Clegg
White Couture Bridal is the best dress store I have ever been to as they have the most beautiful, elegant dress selection. I went to all the popular dress shops in the area and the gown I chose from White Couture far exceeded the others I tried on. The owner Kim really cares about her brides and is so honest and helpful. I am so thankful I found her store.
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February 2021 by Cindy Lane
Beautiful gowns and amazing service. Gowns are one of a kind, unique, intricate. I would highly suggest taking any feedback/recommendations from the owner, Kim, as she will be completely honest with you and guide you to the most unbelievable dress that fit your body and budget too.
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December 2020 by Marena Artz
Kim was extremely accommodating! She gave us hours of her time and expertise so that we could find the right dress. The inventory was huge. The dresses are high quality and very well taken care of. Great experience !
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September 2020 by Karalynne Hunter
Totally unorganized and talked about the budget way to excessively in front of everyone. We couldn’t even enjoy the moment of trying on dresses bc Kim kept being rude about my budget. I called her ahead of time to ask if she had dresses in my price range and she said she did then when I come she makes it seem like it’s so hard to find them. She wanted me to change directly in front of her which I thought was really inappropriate. Please don’t waste your time.
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March 2020 by Kaya
I'm a military spouse looking for a dress. I was going to come to your shop, but after the reviews I refuse to. The way you responded to the military spouse review about her not knowing her date is ridiculous. Everyone gets bad reviews every now and then, but by you arguing and defending yourself you are proving them right. Apologize and keep it moving! Our spouses are deploying left and right, sorry we dont have a for sure date! They are defending the freaking country.You ARE UNPROFESSIONAL, and I am glad that people spoke out about it. I posted the reviews on the navy wives page which has over 3,000 spouses/soon to be spouses in Jacksonville or coming to Jacksonville. You aren't sensitive at all to people's situation and that's crazy seeing how you have a shop that is located in a dual military base city!!! I know you don't care that you lost a future customer, but I wanted you to know. And don't bother trying to be petty on your reply. You will just prove me right! I posted a reply in your photos of another owner that responded correctly. Take notes.
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March 2020 by Rana Noorzai
She really didnt know how to do a customer service. I was looking for a dress and i didnt have a specific type of dress and she was mad at me cause i said i am not picky since my wedding is very soon so i will just go with whatever fits me! But she was like this is America people plan stuff a year before, and i was like why r u explaning all this to me when u can just show me whatever u have in the store am not ordering anything online am just gonna pick anything fit me in ur store. It was just a waste of time stopping there, she just didnt know how to communicate.
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January 2020 by Ryean Freeland
Absolutely loved shopping for my wedding dress here! The owner is really sweet and makes it all about the bride. She literally would get down on her hands and knees to help me step into the dresses, put on my shoes like I was Cinderella, and would give me her honest opinion of which dresses flattered my body style and which did not. The set up is also nice. During your appointment you, your guests and the owner are the only ones in the shop. She locks the front door so that you can relax, set purses down and shop. I also really liked the dressing area. High ceilings, a nice step up area with a large mirror, draw curtain and chairs set up around the opposition side of the room. She also is very happy to let you try on veils, tiaras, and jewelry she has for sale with your dress so you can see the whole ensemble. I’m still undecided on my dress but love love love her and her shop!
