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September 2023 by Miriam K.
Let's be honest, no one wants to find themselves bringing their child to a hospital, for children's hospital this is as good as it gets in the area, the hallways and all the space makes one feel at ease, the staff is pretty friendly and all rooms are pretty bright. I hope I never have to return but should I need emergency care for my children I won't hesitate and bring them here. Office staff was clear and helpful.
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August 2023 by Drew H.
They saved my little brothers life. My brother at age 13 started having side pains, throwing up, constantly running fevers, and couldnt walk 3 steps without losing breath . we been to multiple doctors and hospitals who sent him home without finding anything wrong with him. Then we came to wolfson children hospital and they immediately sent him to the ICU where he was diagnosed with full renal kidney failure. He was days away from death. He goes 3 times a week for dialysis and believe it or not he loves going. Its like staying at a hotel. Everyone spoils him there. The doctors and nurses truly care for the patients and make sure they are given the treatment they need. There is a guy that comes and does art with with the children and he became a role model to my brother. Without comparison Wolfsen is the best hospital i stepped foot in. You wont even feel like your in a hospital
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June 2023 by Debbie F.
My new granddaughter was in here at the NICU 4th floor for 5 weeks In May 2023 Here's the Pros and Cons of the stay: Pros: Nice ICU room with a pull out couch that the parents sleep on. Private bath was nice size. Huge TV and a smaller one to watch shows and videos. The nurses station was right out side the big front window for monitoring reasons and they were always very attentive and caring. ( had a Blind on it for privacy) They do have a common area for parents and guest with a micro wave and a few snack machines in the front of the floor. Only 2 can visit at a time in the back. Pros: No place to keep groceries, no refer. Parents have to go out and eat at the food areas which can be costly if staying for a while or they can go home if you live in the area which is not reasonable as who wants to leave your child for that reason. If they have a sibling they cant come back but only can sit out in common area which does not offer small children a play area. After the 5 weeks we were so relieved and thankful just to be able to take our new family member home. I would love to inform that this is a opportunity for a non profit organization who would love to help these family's living out of a room, taking care of their family while some are also trying to work while going through these awful situations. They have 5 floors of children who need extra care and I know there is the Ronald McDonald house that does great things but that is for out of area family's mostly. Thank you Baptist and Wolfson's for the excellent care we received. We pray for all the family's who have to go thru this process like we did.i hope you never have to leave a review but if you do thus is a great place to be.
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March 2023 by Larson Z.
Wolfson's has been, ever since 2015 and 16 when I suffered my ruptured brain aneurysms and stayed on Weaver 10 after having emergency surgeries, and still to this day continues to be my medical hospital of choice for so many reasons! For one, they have one of my favorite restaurants downstairs on the first floor, Firehouse Subs. Besides the two top floors, where my neurosurgeon, Ricardo Hanel's office is, and the Neuro ICU on the floor below where my ICU nurses who've taken me in as family work where I stayed inpatient after both of my major brain bleeds, they have a floor for every medical need you might have! Some of my former classmates got nursing jobs there, so after I finish my annual routine angiograms on the second floor, I request and get to see and catch up with them! Plus, this community is always a place of second chances for me! I get my dislike of needles from my mother and grandmother, and my nurses cater to that perfectly with all of their kid-friendly technology! All I have to do is schedule my angiogram with Dr Hanel, fast after twelve in the morning the night before, head there first thing after waking up at around 5ish, check into the hospital early, dress into my hospital gown, get my IV in with the technology that shows me my veins and comforts me, and just relax the rest of the way! The last I remember from previous years is dressing, getting in bed, being rolled into the operating room, being told I'd be put to sleep, and waking up to a refreshing nap with good news because of all of the metal I have in my body which only shows blurs in MRIs and CT scans! I also got my baclofen pump implanted here because of my spasticity from my stroke! Wolfson's, Dr Hanel, and so many wonderful doctors are the reason why Jacksonville is a national medical hotspot! I've never had issues with parking because when I've came here I've either been in an ambulance or have come here first thing in the morning for procedures, but if you ever run into trouble, you can just go through the floors looking and maybe even get to the top one where you'll have a nice view of Jacksonville!
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October 2022 by Delia W.
Our kid had a school yard accident and needed the services of Wolfson's. I parked in P2 and took the sky bridge into the main building on the second floor. I asked the young lady behind the desk if I needed a visitation pass and she advised only after 9. I thanked her and followed signs to Wolfson's. I ended up in Wolfson's surgery waiting area which is not where I was supposed to be. There was no one at the desk to ask for help. A couple of uniformed people entered but they must not have heard or seen me trying to get their attention for help. I texted my husband, "These sure aren't friendly or helpful folk," as I walked back out to the hallway where a couple more people walked by without seeing or hearing me ask for help (I had on a mask but feel I clearly looked lost). I called my husband who passed the phone to the nurse. The nurse directed me to where she could come to me and escort me to their location. Apparently that was a shortcut only for staff because my husband went to eat in the cafeteria and when he tried to come back the way he came he was told so. However, he was not provided directions for getting where he needed to go by the person informing him. The person was only adamant that he needed to leave the place. So he called me and one of the nurses was able to identify his location by his description of his surroundings and directed him back to us. When he returned he chortled and said, "You're right, these are not friendly or helpful folk." The facility is quite the maze. It's hard to follow signs into the area you need to go but it's not so hard following the signs to the garage once you find your way to the main hall. The most confusing part was going a direct route throughout the hospital with the nurse (he was moved to a few different areas) to having to go all around the world to get out or back to the same place without them. Everyone involved in his care were great and made sure we understood the care plan and were quite helpful in making sure we got to where we needed to go when we called each other. They are the reason for the 3 stars. There were also people who helped me when I found my way into the wrong patient area another time. I needed to be in a different tower. They gave good directions. That and the decorations were cool and hospital was clean. The minus 2 stars is for the maze, the reluctance of staff to help, and the seemingly lack of security (while I was lost, I didn't see a lot of security cameras or security staff... They could have been hidden but seeing them makes me feel safe especially when I am lost by myself). Oh and people were lost in the garage too lol.
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July 2022 by Brandy R.
Brought my son here at the advice of EMS because he needed staples on the back of his head from falling. He is a year and a half old. Got there and the waiting room is filled almost to capacity with sick patients. My so. Is bleeding like crazy. Waited almost 3 hours. They took 3 patients ahead of me in that time. Still had 6 more ahead of me! My son was in need of emergency staples in his head and they did not prioritize trauma over fevers. My son was acting funny and ran into a cement trash can further injuring his face. The front desk could not have cared less that my child was bleeding and acting funny. After that, I left and went to UFHEALTH River City ER where they let me wait with him in my car until they came and got me when they were ready for him. The front office to the nurse and doctor were FAST and AMAZING! From the time I was in the room and they had given my child his staples, I was out in 10 minutes! I will NEVER go back to Wolfsons ever again in my life! If your kid has real trauma, they don't prioritize it over fevers. That's crap.
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April 2022 by Jennifer B.
This has been the worst experience from a place I used to rave about.. I don't understand why the ER doesn't match up with the rest of the hospital. From the moment we entered to rude security and then chewed up candy left on the tables with him on the floor. The place was disgusting. Waiting for three hours to been seen by triage to be turned back out into that gross waiting room for another 5 hours. We were there for the mental health of my 9 year old and told that other people were having more severe problems and we would just need to wait. The first night we were there, it became too late to we went home without even being seen and decided to try again the next day because it's my understanding the only way to get help is to go through the ER for a mental health evaluation and get set up with doctors that can help. After another 5 hours in the ER the next day we finally get a room and get him seen and admitted to the Children's Behavioral Health Inpatient program. On my way to the vending machines I ran into the President of the adult side of the ER and I wish I would have told her about our experience thus far but then again what could she have done. The entire experience was filled with miscommunication, even to the point of them almost discharging my son to his father that doesn't have visitation this weekend. First he was to be discharged on Monday at 4pm. Then they changed it to Saturday at 4pm. Then a doctor that hadn't even worked on his case during the week called and said he would be discharged at 5pm on Saturday just wait for them to call you. So I waited and they never called until 5:30 telling me that they thought I was going to be there already. So now he will be discharged at 6:30. I get there and I ask if he will have enough medication of this new one they've put him on to last until I can get it filled it being Easter and the pharmacy closing at 7pm I won't be able to get his prescriptions until Monday. They say no you'll just have to go without for a couple days I guess. HOW IS THAT SETTING UP A CHILD FOR SUCCESS?!?! Oh and you know those recommendations of doctors that we will be set up with to help so he is successful and we don't go through this again.. the list is no where to be found and I asked about it several times as well as on the family therapy session. Also, the folder of information that your supposed to get at intake was handed to me at discharge. What a JOKE!!! Very saddened by the whole experience. I will post and share about our experience on any and every avenue I possibly can to ensure our voices are heard.
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August 2021 by Nia M.
That staff here is absolutely AMAZING!!! No parent wants to have to have their child come in for surgery or other illnesses but when they do it is great to have the staff from assistant at the desk to the nursing staff and all the doctors making sure your child is comfortable and safe along with that that they want both the parent and child to understand what is going and what is to be expected.
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October 2020 by Kiley V.
my son kannon had to get a cyst removed and like any mom i was so scared. especially because i couldn't be in the room while the anesthesia kicked in. however we got the call he was done and was in Post op and when i walked in i believe her name was brittany was holding and rocking my son and honestly that just meant the absolute world to me because he was already asleep. she could have easily layed him down and left but she stayed and rocked him. brittany if you happen to see this this is buttermans mom lol! and you were amazing. thank y'all so much !!
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October 2019 by Candy E.
My first official visit to the ER for my son and I had a great experience. They were timely, efficient, friendly, and professional. Dr. Mayar made me feel at ease and comfortable that my son was going to be ok. I will NEVER go back to the "so called" ER for Wolfson's by The Town Center!!! If I can drive here every time I will!!! Wonderful staff! Thank you so much!!
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May 2019 by Christine H.
My son has had many procedures and surgeries here. We've spent many years in and out of this place. Always great bedside manners. The staff are very sensitive and caring.
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February 2019 by Kris Q.
First I want to say that we were scheduled for surgery and we're told that we were the doctors first surgery of the day, to arrive at 6:30 am. We do that to be told that something happened to the system and we're not on the schedule, so they were trying to put us on at 1pm. The doctor did push another appointment to fit us in before that but still, not a good experience being told two different things. Second of all when in recovery and my child was trying to wake up having a hard time with taking his pain medicine because of the anesthesia so a nurse came in and tried to help but my child still didn't want to take it. I asked if I could get some gold fish for an empty stomach and That nurse had no right to tell me that my son was acting like a 2 year old and not his age and I shouldn't have to bribe for food. This nurse had no right to say the things that she did and if that is how she acts when a kid is in recovery trying to come out of anesthesia she may be in the wrong department! I am at lose of words to say this was a disappointment!!!
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November 2018 by Joey F.
Our son got injured while we were here visiting family for the holidays. We had to go to the ER for evaluation. Everyone was friendly and helpful. We hardly waited at all. Dr. Chima Mathews was amazing. My son said it was worth getting injured to meet Dr. Mathews!
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October 2018 by Kirk T.
We have been to the Wolfson Children's Hospital many times and have found it to be extraordinary. They are highly skilled professionals in varying fields. They have the latest equipment. They are usually fairly easy to schedule with. In some places it takes a month or so to get an MRI. You can get an MRI at Wolfson in just a week or so. Parking is a bit of an issue there as their garage is across the street from the hospital and you can get stuck in bad weather. Frankly the place is so huge that it is difficult sometimes to find your way around. I feel they need more qualified help to make sure that you can find where you need to go.
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September 2018 by Patricia L.
I'm not quite sure where to start, but I guess I will start off by saying...my son was not a patient. But rather, a dear friend of ours has kids that must undergo treatment. We were simply visiting the hospital to keep them company. Hospitals in general aren't exactly happy places since everyone is there for a reason. And for the most part, those reasons normally involve something lifesaving, aren't good, etc. So...I felt like it was my/our job to help forget the obvious...if only for a short time. On that note, we volunteered to keep our friends company while they went through their monthly treatment. When we went to the Day Hospital area you could hear a pin drop. Yikes! I couldn't hardly take it...I felt like I had to fight back tears and I hadn't even stepped into one of our friends' rooms yet. But hey...our friends are good folks and sometimes you just need to forget why you have to be in a place and need something to make the time fly. I mustered to find my jovial self and man oh man...what a difference in atmosphere...the nurses joined right in with a few laughs here and there and a good sense of humor (yes, they stayed professional). Our friends receiving treatment loved it...they needed to laugh and to forget about the obvious. We were there for close to 3 hours of their 5 hour treatment and it flew by. The staff really makes a difference in times like these. I know I appreciated it on behalf of our friends and I know they did too. We had fun! Wait! Did I just say (type) that out loud? Well, we did and I'm so happy we went...looking forward to next time! After all, if my friends need us...then we'll be there! Besides, I look forward to seeing the nurse who said she was going to hide from me next time (I loved that)! A little laughter goes a long way...and quite often...it truly is the best medicine. Heaven forbid if I ever need to take my son here as a patient or if any of you reading this need to. But rest assured...the staff is pretty cool! There are a few CONs! Our friends are brothers. The rooms are too small to have them in the same room. So their mother must split her time and as you can imagine...this is hard. I wish they had rooms big enough to accommodate siblings for the sake of the siblings and the parents. Even with us visiting...how do we split our time? We managed, but golly...it sure would have been easier if they were in the same room. Plus, when one is left nearly alone or whatever...the obvious returns...put yourself in their shoes! The other thing is, they only have movies to watch unless they bring something to do...no games, game consoles, etc...so it can be boring and hard to take your mind off the obvious for all (parents & patients). Jus' sayin'! I'd also like to give a shout out to the volunteer at the information station by the parking garage on the first floor...thanks for your help with directions!!! I wouldn't have found where I was going without his help. As it stands, the best advice I can give anyone reading this is...depending on where you are going in the hospital...leave a bread trail so you can find your way back! While I'm at it...there is an absolutely awesome gift shop on the first floor! Holy Cow...they sell a little bit of everything! Plus, there is a Walgreens Pharmacy on the first floor too! Why did I give them a 4? Well, I thought they were pretty groovy, but my son hasn't been a patient there, nor have I had to deal with the staff in a medical capacity. So, it's not really fair for me to give a 5...but I can say I'm a fan at this time.
