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December 2023 by Joey M.
Currently laying here dead tired and wide awake due to the freeway right outside my window. This is torture.
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December 2023 by Aristo Vocal Performance Studio Belleair FL
We were VERY DISAPPOINTED with the hotel. The staff was nice and the check-in and out was easy. However, be aware that there is a lot of traffic in this hotel and not the nice kind. People were drunk in the parking lot, in the lobby and on our floor. Men with women going in and out all night long..... We did NOT feel safe!Safety: We did NOT feel safe in this hotel at all. drunk people going in and out all night.....
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November 2023 by joive V
The hotel staff was nice and very friendly. We arrived a little early and they had no problem accepting us. The room was very spacious with a nice area to work on. It had also a very comfortable lounge chair. I will definitely come back to stay if I have to.
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November 2023 by Danny Chalifour
While traveling to south Florida on November 12, 2023, my wife and I stopped over in Jacksonville FL for a night sleep. Never in our lives have we ever met such an inconsiderate and insensitive person as the General Manager of the Wyndham Garden / Jacksonville.My wife, a bilateral below the knee amputee, has special needs when lodging in hotels, which we do anywhere between 12-30 days annually. While her handicap does allow her to wear prosthetics in the daytime and to remain relatively independent, she must remove them to rest and go to bed. At that point, she becomes plainly disabled and in need of help. Since most hotel beds are very high, she cannot get on them unless she can step up to them on her knees. This generally means she must use a yoga block we travel with in combination with a standard straight back table chair. In this particular situation, our room was not furnished with such a chair.As we usually do in such situations, we asked the front desk attendant if she could help my wife by providing us with a chair. She informed us the General Manager had directed her to not provide the help needed. Understanding she was strictly following orders, we asked to speak to the General Manager. He came out to see us. He could clearly see that my wife was handicapped. I explained the situation and the possible implications of not being able to access the chair requested but TO NO AVAIL. The General Manager categorically refused to provide a chair and also categorically refused to be part of any discussion that would help us find a solution. He made very clear to us that the rooms were designed as they were and that no furniture could either be added or removed from them. Informed that my wife may have to sleep on the floor, the General Manager did not care and maintained his decision. The front desk attendant was clearly uncomfortable with the situation and other guests in the lobby, as we, were astounded.My wife and I travel as much as we can. We have visited Canada, many US states, many European countries and Africa. NEVER, NEVER have we been confronted with such a humiliating and demeaning behavior. The General Manager essentially told my wife he would not lift a finger to help her as if she was a second-class citizen who did not deserve to lead as normal a life as she could.ALL establishments we have visited over the last 10-12 years have bent over backwards to help my wife. NEVER, NEVER have we been disappointed with the efforts put in by hotel staff to accommodate her. UNTIL NOW, that is. Who would have thought that in 2023 disabled hotel guests could still be served in such a degrading way.In light of the above, it is our view that The General Manager should be severely reprimanded by his superiors and should be obligated to undertake Disability Awareness Training. We should also be refunded the amount we had to pay to suffer such humiliation.
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November 2023 by T C
Would have given them a 3 but wasn't greeted pleasantly. The attendant looked uninterested in making me feel welcomed.I didn't like that at all . We need people at the front desk who treat everyone with enthusiasm.Water pressure in bathroom tolliette needs tending too. I should have asked for my money back.
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November 2023 by Audra Turner
I was disappointed with the hotel. The lighting in the King room we stayed in was insufficient. There is a light needed over the area where the coffee is located. Also, there was only one coffee cup provided for two adults staying in the room. The entry into the bathroom was very tight. It was difficult to go in the bathroom and close the door, and the water was room temperature in the shower at best.
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November 2023 by Fairyn Mcswain
I purchased two rooms for Wyndham Garden Jacksonville October 14th-15th. We chose this hotel because there was a very nice pool and pool bar, we knew we were arriving a little early before the 4pm check in time so we were going to go for a swim and get a drink. Once we got to the hotel we talked to the front desk manager and asked him while we wait on check in if we could get a drink and swim and he informed us that the pool was non operational which was NOT SPECIFIED anywhere online when booking the hotel or we would not have chosen this specific hotel. I should have cancelled then but we decided to go to lunch instead and run a few errands. Once it was check in time they asked for a card to put the $50 deposit down, which again was not specified to us. I asked if the two rooms would be side by side since purchased together and was told "probably not" which was very disappointing because we requested a conjoining door with our other party but I paid and we went to find our room. We got in the elevator and immediately felt something was off. We noticed the elevator was expired and had not been serviced on in quite some time. It was shaking and when came to a complete stop the doors would NOT OPEN, we were essentially stuck and started to panic. After pushing the elevator open button for several minutes it finally opened. We went to our room to calm down and once we opened the door we were greeted with a STRONG marijuana odor and residue in the toilet. I was not able to get a picture because after being stuck in the elevator I needed to use the toilet. After our stay we contacted the hotel and they refused to refund us and were rude. This was a very special event for us and this hotel put a huge damper on our vacation. The elevators are a HUGE hazard and should be shut down immediately until serviced. The hotel should advertise that the pool is shut down but I assume it was not intentionally so people will still book rooms there.Rooms: After paying a $50 deposit for a room to be greeted with a strong marijuana odor and have residue left in your room, assuming but the hotel staff unless they did not clean the room thoroughly we were extremely dissatisfied.Safety: The elevators were expired and extremely dangerous. They would not open at your desired floor unless you pushed the "open elevator" button for a few minutes straight and were shaking the entire way up.
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October 2023 by Booking B.
bed bugs and Jason the manager hung up on me when trying to resolve issues like this was horrible experience.
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October 2023 by Dee
When we arrived for check-in we was greeted at the front desk by 2 pleasant receptionist ,it was like she knew me right off without knowing me??. Check-in went exceptionally smooth.when we got to our room it was very nice and clean, it smelled nice and the room was nice and cool. My husband and I couldn’t have ask for more. We loved the location , places like the mall, Walmart, shopping centers in 2-6 miles. Ever field Stadium is just a 7 mile drive away. The facility was really clean , they had many charging stations which is very convenient for they guess. They even had a restaurant right in the hotel which is very convenient also if you not up for a drive to go out. The waitress was very nice about getting something for you.We will be happy to stay again. ????Nearby activities: The Mall and many shopping centers is close by to get an souvenir .Lots of Restaurants to choose from near by with out having to drive far.Food & drinks: They have a Restaurante in the Hotel to get dinner are just maybe sit at the bar to get a drink and are appetizer and watch the big screen T.V
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September 2023 by Donna W. H.
When we arrived for check-in we was greeted at the front desk by 2 pleasant receptionist ,it was like she knew me right off without knowing me??. Check-in went exceptionally smooth.when we got to our room it was very nice and clean, it smelled nice and the room was nice and cool. My husband and I couldn’t have ask for more. We loved the location , places like the mall, Walmart, shopping centers in 2-6 miles. Ever field Stadium is just a 7 mile drive away. The facility was really clean , they had many charging stations which is very convenient for they guess. They even had a restaurant right in the hotel which is very convenient also if you not up for a drive to go out. The waitress was very nice about getting something for you.We will be happy to stay again. ????Nearby activities: The Mall and many shopping centers is close by to get an souvenir .Lots of Restaurants to choose from near by with out having to drive far.Food & drinks: They have a Restaurante in the Hotel to get dinner are just maybe sit at the bar to get a drink and are appetizer and watch the big screen T.V
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September 2023 by Richard Torres
Too many dogs in the hotel, so many that the hotel smells like visiting someone's home who does not bathe their dogs, it smelled really bad. There was over an inch of space under our room door, we had to place towels underneath, so embarrassing. The decor is outdated with mold in the bathroom. The hallways are extremely dark and the rugs in the hallways are filthy. The plastic linoleum in the hallways makes noise every step you take. The pool is closed ? for construction, this is not reflective on their website. The Wyndham brand has taken a step back, something needs to be done. By the way the two rooms we stood in both smelled like mold and had a really bad smell.
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September 2023 by Frank J.
On 15 September I checked in to your hotel the Wyndham Garden Jacksonville. I was checking in by a very nice lady who asked what day I wanted to check out which was Monday or Tuesday, my email as well as my "PHONE NUMBER" and maybe home address. I was in Jacksonville, Fl looking at real estate for those days. Well Saturday morning we got up to look at properties. When we came back our room that afternoon our room contents had been emptied out into plastic bags and jammed into our suitcase. Needless to say, we were shocked. They had put my stay as one night and instead of contacting me, they stuffed all my clothes, shoes, and other personal items away like it was garbage, like I had skipped out on the bill. Will someone tell me why no one CALLED ME after gathering all my information? The lame excuse of a manager could only say there was a miscommunication, and they would be happy to put me into a room!!! No way would I or will I stay at one of your properties again and will advise Family, Friends and Colleagues as well to avoid any Wyndham Properties. I find it a little upsetting but timely you have sent me a survey to my email to fill out but if you insist and thanks for the reminder. Frank JacksonYou have my contact information to contact me if anyone even reads these.
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September 2023 by William Cosentino
Checked in last night, got there late and had to leave early to a job this morning. The room smells heavily like mold and is super humid. The air conditioner was set to “60” when we got there, and is not capable of cooling the room. The room was dirty, and there were small black hairs all over the room and bathroom. There are cockroaches in the hotel room. My room is booked for 2 nights. I packed all my stuff and took it with me today to avoid bringing bugs home. I will be attempting to cancel the room for tonight as I’m not staying in a hotel in these conditions. Based on the other reviews it sounds like it’s going to be a battle to cancel the reservation. ***upadte*** I called and was easily able to cancel the second night. Customer service is good!
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September 2023 by Millie Meek
Honestly, out of all the hotels in Jacksonville, this is one of the good ones. My room was clean and spacious. The bed and pillows are comfortable The staff was extremely nice! The only thing was the elevator… kinda scary but other than that , I had a great stay.
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September 2023 by Kourtney Coleman
The front desk Valorie is awesome. She accommodated my room change when the first room smelled like a cigar lounge. Thank you so very much!The bathroom still had hair in it.They do have people to stay for an extended amount of time.The elevator does not have any ventilation so it has a smell and is hot. It moves very slowly.Rooms: The rooms are standard.
