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March 2024 by Tiavion xo
Victoria is so sweet?
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March 2024 by Ally
Amazing store with great prices. I needed a ring for my fiancé and I needed to make sure we have one ready for Sunday. The young lady that helped us get the best deal. Definitely recommend and it’s always good to get a nice polish of my rings every single time.
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March 2024 by Conrad Alexander
Outstanding service and the best prices I have found in Duval!! Highly recommend!!
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March 2024 by Will Fortin
My wife’s stone was damaged while the store was cleaning it. I had purchased a warranty and supposedly it doesn’t cover the damage they caused. Spend your money elsewhere.
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February 2024 by Justin Smith
Walked in, was greeted pleasantly. Told them I'd let them know if I found what I wanted to look at. After about a minute of looking, told the young lady, I found it. She helped me choose between 2 items, was helpful and very pleasant. All the woman workers thanked me and said bye. Again. Basic courtesy that you juat don't hear about much anymore. Would highly recommend just for the customer service.
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February 2024 by Juan Forero
Victoria was amazing! She was pariente and cordial, great experience at the store!
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February 2024 by Neekie Molinaro
Took 2 hours to drop off a ring for repair and one for sizing. I was notified they were ready for pickup, arrived at 10am when they open to find they have modified their hours and don’t open until 11. Past reviews show this same issue, you’d think they would update their hours. Unprofessional to say the least. This isn’t a mom and pop jewelry store, do better.
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February 2024 by Melissa
Updated review from 3 stars to 1. 7 months since my original review about failure to list proper business hours. 10am is listed as opening hours for Saturday, consistently there is a sign taped to the door that says they will open later. Some people plan their mornings and days around running errands. I should have just visited a different jeweler the first time this happened. If you’re locked in like me and stuck with them, don’t go at the listed opening times in their emails, website, or even their door. Go mid day and hope for the best.Update your business hours.
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February 2024 by Louis Yorick Regnongo
Victoria the store manager from The Town Center at Zales in Jacksonville Florida helped me a whole lot! She took time to explained to me the difference between lab created Diamond and Natural Diamond! I felt so enlightened!I just went for a cleaning and she also let me know that one of my pieces needed repair! She is a real add on to Zales!
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February 2024 by alexanna williams
Amazing customer service! Ofelia was very helpful, knowledgeable, and quick!
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February 2024 by Kaitlyn Disbrow
I had purchased my wedding band from here last August and the staff at this location are truly amazing! Tricia and Aliyah were both very professional, knowledgeable, and patient helping me find the perfect fit. I went back in to get my rings resized and soldered and both associates were again very helpful and accommodating. I couldn’t recommend this location and team enough!
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February 2024 by Emina Kalabic
wonderful service
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February 2024 by Terri M
Trisha worked diligently to find the perfect 50th anniversary ring for my mother!!
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February 2024 by Ashton Crawford
Helen was so helpful!
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February 2024 by Scott Flax
Nikki was extremely helpful and knowledgeable about Jewelry. She helped us with our situation without a blink of an eye!! We have been dealing with the Zales at the Town Center for about 4 years now and we have always had exceptional and professional service!! They always go above and beyond to help you and do not push you into something you don’t want. We highly recommend them!! NOT all Zales are created equal!!! God bless you Nikki and keep up the great job!!