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November 2023 by Maria Wells
My husband has been going to Kenny for years and has been happy with their service. We recommended Schaffer to my son, who needed work done to his truck. I am not going to speak to the work the mechanic did, as I hope it was done well, what I do want to speak to is the front desk or, the person of first impression. There are two women, this is directly written regarding the younger of the two. My son and I politely wanted to know information of the work involved, not disputing the bill, which was over $900, just to know exactly what was done, I have no knowledge on car repairs and wanted to know what else may need to be considered with this vehicle. She obviously has knowledge about vehicles as she sounded technical. She was rude, not helpful, didn't want to explain one thing, and basically made us feel that we were inconveniencing her workday. It is obvious she takes no pride in her work and certainly didn't care about customer service. If she didn't know the answers, then she should have had someone else speak to us, but she never said that. As a business owner myself, I would have fired her on the spot. The person of first impression can ruin a business where the work is good, but who wants to deal with a rude person where you are going to typically spend a good amount of money.
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October 2023 by Chris Rodriguez
If you want a straightforward, reliable, and friendly auto mechanic, this is your place. Ken goes above and beyond for service, as well as a great person and family.
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September 2023 by Garry Smart
My experiences past and present have been very good.I trust Shaffer Automotive to be fair (Ken).
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August 2023 by George C. Young, Jr.
Kenny has worked on my vehicles and "off-road" equipment since the late 1970s when he worked for Bill Reddit Ford. Although his shop isn't convenient to my business in Palm City, he has always been my "go-to" mechanic. Extremely knowledgeable, tenacious problem solver, dedicated service provider, fair priced, refreshingly honest and a friend. His commitment to community is exemplified by unselfish contributions in time and money to our Veterans, especially our WW-II Vets. No double talk with Kenny! Top of my list! Only problem is, his client base keeps him flat out busy. Good for Kenny!
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July 2023 by Brent H
They will not steer ya wrong here. They will not BS you, and I highly recommend them. My mom has been bringing her cars here for over 20 years now.
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June 2023 by Elin Brydebell
We are so glad we found an honest, reasonable mechanic. Have used Shaffer Automotive for a couple of years now. Did some improvements to our dually and some maintenance to our old but reliable car. Thank goodness we don't have to use Shaffer too often but we are grateful for their quick, friendly service.
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June 2023 by Jennifer Ciangiotto
They are pleasant and knowledgeable. Prices are fair, and service was quick and efficient. I would recommend taking your vehicle to them.
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May 2023 by Virginia Brennan
They are always very professional, consultative and fair on prices with awesome knowledge base, access to parts and timely service. Excellent!
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April 2023 by John Kaiser
Kenny, the owner had us repaired with one phone call! Extrordinaryknowledge and service!A year later we went back for another service and awesome! Thanks Guys!!
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March 2023 by Dee Gio
We're out of towners who had a potential electrical issue with our Ford F150. After reading many positive reviews, we decided to go with Shaffer Automotive even though it was a bit further for us. All I can say is "wow"! You don't find many businesses these days with this level of integrity and honesty. As an aside, during the hour we were there, the phone was ringing off the hook, with many customers coming & going. Obviously, we're not the only ones impressed with them!
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March 2023 by Leonard Sabatino
Kenny and his staff are friendly, honest, & professional. Great shop for maintenance, repair & peace of mind.
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February 2023 by Nate C
I drive for a living and always take my vehicles here, best local shop by far!
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January 2023 by M Faber
Hands down the most honest and reliable service center in town
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August 2022 by Bob Wright
Great shop! Very competent and reputable. Mr. Schaeffer is an honorable man and will take care of your car and charge only reasonable rates. Highly recommended!
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August 2022 by Elisabeth H.
My whole family has been going here for over 20 years, parents, aunts and uncles, siblings. They have great mechanics that do quality work and they are honest people. They also are very passionate about supporting veterans which I find honorable.
