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September 2023 by Bruce T.
I had reason to go to a branch of TD Waterhouse Bank today in the Northlake Promenade Shoppes to solve a problem with my account that took 5 minutes. The staff kept me and two other people waiting for over an hour. The manager even had 'the nerve' to spend about 20-30 minutes on his computer knowing full well that he could have attended to customers first. Obviously, at this branch they don't respect a customer's time. No one seemed to be in a rush to work with waiting clients. I'll never use that branch again.
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August 2023 by Brian Botte
Worst bank ever. They hold my business check deposits for 6 business days. Shutting me down upsetting my workers because their pay is delayed. I wouldn't wish this bank's shenanigans on my worst enemy. I'm done with you TD Bank. I warned you the last time. As soon as this check clears American Quality Painting CFL LLC is thanking their business elsewhere. How do you all expect a business to operate with no working capital?
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August 2023 by Michael Kane
I understand that people are in a rush and sometimes it does take a while. I was in last week and needed a few thousand cash and had an Uber waiting so I had to be rude because they had three tellers waiting on one customer and it didn’t seem to be getting resolved. So so I had to interrupt the branch manager and Lori immediately helped meso they work hard let’s give them a break. , thank you T D. Bank.
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July 2023 by B M
This TD bank branch has the worst customer service. I needed to do a $200,000 wire transfer that was time sensitive. I called the bank multiple times every day for 3 days and key getting an answering machine. When you leave a voicemail, no one returns your call. I sent emails to 3 people who work at bank, sent 7 emails over 4 days until I was given an appt. I came in early for my appointment and was berated and yelled at by a Ieva Stalter for coming early, she then accused me “talking too fast”….lol. I had emailed her the details for the wire transfer in advance to make things easier and more efficient for her and when she couldn’t open the emails, she accused me of always causing problems. Leva was shockingly I unprofessional rude and disrespectful - as if she was having a total emotional breakdown.
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April 2023 by Norma Bravo
Rude teller and awful customer service at the Juno Beach branch. Simple transaction became an ordeal. Worse banking experience ever.
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January 2023 by Catherine Conti
Great Staff. Vito is an asset to your organization. Very helpful, knowledgeable, great personality. A pleasure in doing business.
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December 2022 by Stephen’s Tree Service
This place has really gone downhill over last 3 years.I went in over a month ago to begin the loan process for my business. The 2 blonde ladies that I assume are more managerial and focus on accounts and loands, promised to send me over all the information I needed. Never received it. Called 3 days later. Still nothing. Called again to remind them, nothing.This TD Bank, the Northlake location and the one on Indiantown Rd are all worthless.
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September 2022 by Doobie dan
Outstanding customer service and efficiency.
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September 2022 by Daniel Nunez
Very fast and efficient customer service by Vito in particular, got me a new card up and running in a number of minutes where as the Jupiter TD branch took several visits for me to not even be able to get one in the mail after a month and a half.Immediate results at Juno, excellent customer service, and definitely will continue business at this location.
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July 2022 by Caleb Downs
Why don't you have a 24/7 atm
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February 2022 by Stephen Davis
This place has really gone downhill over last 3 years.I went in over a month ago to begin the loan process for my business. The 2 blonde ladies that I assume are more managerial and focus on accounts and loands, promised to send me over all the information I needed. Never received it. Called 3 days later. Still nothing. Called again to remind them, nothing.This TD Bank, the Northlake location and the one on Indiantown Rd are all worthless.
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January 2022 by S. Hutcheson
Visited the Juno Isles branch to re-activate a dormant account just before Christmas. Ms. Hamilton was very professional and patiently answered all questions while re-activating the account. Thank you for the great service that day! :-)
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November 2021 by Cat Catt
Very nasty and rude customer service( AVA) is her name. The one lady was nasty and started talking to me with no respect. I will never come back into this branch ever again. I will not be treated like that. As a matter of fact I will be closing my account over this. I do not need to bank with service like this. I will be turning her into cooperate to.
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January 2021 by Pbc R.
This group is always busy. Great service from Jen. The connection to a person at the bank is always a plus. I have brought my complicated issues to the bank and Jen always figures them out.
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January 2021 by SERGIO MARTIN PODESTA
Very friendly people.
