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January 2024 by Jerry Goldberg
I just had a car battery put in my Nissan. This Auto Store is one of the best ? I have ever seen. Friendly associates and knowledge in what they are doing. I dealt with Cooper and he was just fantastic. Great training for this Store, I definitely would recommend it to anyone needing service for their vehicles. Thank you again.
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December 2023 by Rob Beckhusen
Great service as always
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November 2023 by John T
Friendly, fast, expert service from Dawn and her team when I needed a new battery. Good value as well.
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November 2023 by David B.
If it was not for Roberto this would get a one star. Stopped in to have my gf's battery checked and get a new one if it was bad. It was bad so no big deal get a new battery and have it installed. It was 6:15. They stopped changing our batteries at 6. No big deal I will change it myself. I asked if I could borrow a socket wrench to change it. Manager said no, citing a previous experience and what had happened the last time they let someone borrow their tools. So I go out to the car to see if there is anything in there I could change the battery with. Luckily Roberto saw us and lent us his socket set so it made me changing the battery quick and easy. While changing the battery the manager has the lights outside to the parking lot turned off. Not the lights to the entrance, but specially the parking lot lights mounted to the building along the sidewalk as you walk up. Again it's only 6:30. So now changing the battery in the dark. Walk back in to return the old battery and get a refund for the core. Roberto took care of us to the end. Manager never even greeted us. I am happy customer service still exists in Roberto, but not the manager of this Advance Auto Parts.
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October 2023 by Karen B
Needed a new battery for a ‘96 4 Runner. William and Dawn did an excellent job installing the new battery, especially due to the age of the car, parts and bolts are rusty and original to car. Highly recommend for quick, friendly, and professional service!
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September 2023 by Michelle H
I purchased a set of wiper blades and an air filter. Dawn installed ALL of them for me, without grumble or complaint -- she was happy to do it! She is very pleasant and seems to be a naturally helpful person who actually enjoys her job. Truly an asset to her company!
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September 2023 by Nicole Stern
Dawn is the best. So helpful and knowledgeable. Such an incredible customer service experience. So happy! Will be back. Thank you
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September 2023 by Davide Slampe
Brought a less than 2 year old Diehard gold battery in and it’s bad. 3 year warranty on a $240 battery. Battery is stamped 9/21 so it’s clearly less than 2 years old. No warranty honored because I don’t have a receipt. Why would anyone buy this junk?Friendly service though.
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September 2023 by napster Version
Advanced is usually the go to for parts. Helpful staff, good selection of products, etc...Phoned and talked to a staff member. Asked if they had a specific type of ATF. He said yes. Drove out of the way to get there, to find out, they didn't have the ATF he said they had. Incompetent employee.
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August 2023 by Matthew C
WOW! if i could rate it a 10 i would ?,this worker named victor is a cutie and he’s such a. hard worker best employee ever ?️
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July 2023 by Gayle Morrison
Knowledgeable, professional and very helpful. The people that work there were friendly, I was in and out. Well stocked
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July 2023 by Matt E
WOW! if i could rate it a 10 i would ?,this worker named victor is a cutie and he’s such a. hard worker best employee ever ?️
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June 2023 by Thom Frederick
A high school young man helped me do a return of wiper blades that I was directed to the previous evening, purchase of correct blades and install. This was his second day on the job. Other employees treated him as though he should know the entire process and were not helpful. If I was given attitude the way this young man was treated I would be looking for another job. The senior employee actually said they had never installed the type of blade required but did put one on and left without making sure the young man could do the other. I have empathy to new hires and feel the added 15 minutes required could have been entirely avoided if he was being trained properly rather expecting him to know everything on day 2.
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June 2023 by SoFlo Local
I placed an order at this location because online it said in stock, pick up within 30 minutes. I live an hour away. You'd think that the store employees or the Manager would have the due diligence to pull the parts before the customer arrives there... at least that way if the part isn't available the customer doesn't show up upset. Especially considering I live an hour away! Then the manager acted very rude when he was telling me that their inventory was not correct online. Sad part all of this could have been averted if they did what they are supposed to do and pull online orders as they pop up in the system. Shame on this store. Do better, be better... try to take some pride in your job.
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June 2023 by Anonymous 1
I had an absolutely unacceptable experience at Advanced Auto Parts. I went to the store to purchase a lug nut for my truck, but realized I had bought the wrong size. When I tried to exchange it for the right size, the store didn't have it, so I attempted to do a return. This is where things took a turn for the worse.I was asked for my driver's license, which I provided without much thought. However, I was then accused of fraud and denied my return. The store informed me that my return was flagged without giving me any explanation or transparency about why or when this happened.I never gave Advanced Auto Parts permission to share my information with a third-party company called "The Retail Equation", let alone accuse me of fraud. This situation was insulting and unacceptable. I reached out to corporate, but they didn't do anything to help.It's outrageous that the return policy in the store doesn't mention anything about this, and that a third-party company was involved without clear communication or disclosure. It's unacceptable that customers can be accused of fraud without any clear explanation or transparency.I want to make it clear that I will not stand for this treatment. I will be seeking legal representation to resolve this matter. I hope that Advanced Auto Parts takes steps to improve their policies and communication with customers in the future.
