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September 2024 by Alex Herrera
Atlantic Transmission is the WORST mechanic I ever used in my entire life. The transmission on my Mercedes Benz died after 168,000 miles, so I called Atlantic Transmission, and Becky answered. She told me to bring the car in for a "free estimate." I took it in and asked Mark, the owner, to assess the transmission and give me his honest opinion on whether the car was worth fixing. I explained that I was debating whether to fix the transmission or buy a new car.
I then asked him for a ballpark estimate of the cost to fix my transmission, both the best-case and worst-case scenarios. Mark's initial quote was "between $1,800 and $3,500." I left the car with them, and a few days later, I got a call from Mark saying I needed a rebuilt transmission, and it would cost $4,500, plus fluids. I asked him again if it was worth fixing, and he assured me it was the right decision. Trusting Mark's advice, I gave the go-ahead to fix it.(HUGE MISTAKE TRUSTING MARK).
Several weeks later, Becky called to inform me that the rebuilt transmission had been installed, but the car now needed a "conductor plate," which she explained is the computer that tells the transmission when to shift. She said but first, Mark required payment of the initial $4,700 (including $200 for Fluids) because the rebuild was done. However if I wanted the car to actually shift, I would need to buy this "plate." I asked if the car worked, and she said, "No." She reiterated that I needed to come in and pay because they had installed the rebuilt transmission.
When I went to pay, I found out they don’t accept credit cards—only cash or debit, which I later realized was intentional so you can't dispute the charge. We discussed the new "plate" further, and Becky mentioned it was very expensive, around $3,500 from Mercedes, but she could get one from China for $1,000, though it would take three weeks to arrive. By this point, I had already been without a car for a month and was now being told it would take another month plus $1,000 to complete the process.
Having already invested $4,700, I decided to spend the extra $1,000 in hopes of getting a working car, even if just for another year. I signed an estimate for the $1,000 to approve the "plate." A few days later, Mark called, saying, "Becky doesn’t know what she’s talking about." He explained the plate alone was $1,000, but with labor, it would actually cost around $1,800, peppering the conversation with F-Bombs. He said he'd call when the car was ready.
The next call came sooner than expected, and Mark told me the transmission was fixed and shifting properly, but the engine was now misfiring, showing numerous codes, and they couldn’t clear them or get the engine to run properly. I told him there were no engine codes before the transmission failed. Mark then raised his voice, shouting that he fixed the transmission and that he’s a transmission repairman, not an engine mechanic. He claimed the car had all those misfire codes when it came in.
I asked him why, if he knew about the engine misfires when I first inquired if the transmission was worth fixing, he didn’t mention them? I would never have spent money fixing a car with a blown transmission and multiple engine codes. Mark suggested the misfires would be an "easy fix," but the bill for the plate was now $2,700!
At this point, I was beyond furious. I went to the shop in person, and I negotiated the plate payment down to $2,100 in cash, bringing the total cost for the transmission repair to $6,800. I left the shop with a poorly running car and immediately took it to a local mechanic to address the engine misfires.
That mechanic had the car for two weeks but couldn’t clear the codes or identify the source of the misfires. I paid $360 for diagnostic time and took it to a second mechanic, who told me the car WAS NOT worth fixing even with the new transmission. I ended up trading in the car and got ju
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August 2024 by sandy mcnulty
3rd time at Atlantic Transmission. ALL positive experiences. Of course who can live without their car? We had it towed over the weekend and reached out first thing Monday morning. We had an analysis of the problem & estimate by early in the day. .Parts were ordered and vehicle back in business within 48 hours. Life goes back to normal. Great to have a company that meets their commitments with pleasant and professional ways. Pricing was fair - realistic. THANK YOU !!.
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February 2024 by Joe larsen
Had transmission problems in 2023 after $4500.00 drove the truck about 80 miles and had more problems with the transmission took it back and $3000.00 and 2 weeks we got it back so $7500.00 and after hearing about it needed a transmission cooler so I had that installed for $300.00 .The Owner of the business i feel took advantage of us and we felt it was a good business, well today I need the rear end adjusted was told the price up front and when I get there was told it was more talked with the Owner on the phone he was not on site and did lower the bill to $150.00 double the amount I was told. So costumers beware of this business and Owner.
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December 2023 by Sandy Mahieu
We had a great experience with Atlantic Transmission. My son's car was fixed within a day and the service was excellent. The lady that works in the office is beyond friendly and the mechanic explained what was wrong with the car and fixed the problem.
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December 2023 by Carri Riley
We have been using Atlantic for years (many cars) and highly recommend their services! Becky is wonderful and goes above and beyond to help us! Chris the mechanic really knows his stuff and is honest, reliable and does a great job! Mark the owner is also a good guy, he always steps in and calls directly to explain what needs to be done. Any time I call, Becky will order parts in advance, make sure Chris is aware and more times than not, gets my car back to us the same day. Overall, they are affordable, knowledgeable and fast! Good and trustworthy mechanics are hard to find but this group is the real deal!
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November 2023 by Cathy Velasquez
Fixed my Nissan Altima’s transmission. They really worked with me to find a solution within my budget, car shifts great, and quick turn around time, Make sure you talk to Becky to coordinate things. Mark is very knowledgeable but can be difficult to get a hold of. Highly recommend.Service: Transmission
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October 2023 by Barry M.
It seems everyone is quick to leave a negative review. I would like to leave a POSITIVE REVIEW. I have been taking my cars, trucks , and even my boat with an 8 cylinder inboard outboard to Atlantic for many years. Why? Because I always get a fair shake. I know the job is done right and that the price is fair. I don't need a ten bay garage to feel comfortable with my mechanic. Thanks Chris and Mark for always being there for me. And Becky, thanks for always communicating the status of the job. Do i recommend this shop? YES I DO
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August 2023 by Jose C.
If I could leave 0 stars I would, I just called to get an estimate on a Kia optima, 2017 as I'm speaking to the young lady named Becky she interrupts me as I'm trying to speak to her asking about warranties and guaranteed work. She cut me off asking me if I was another customer I was so confused by what she was talking about. So I disregarded what she said and continue to tell her my problems about my vehicle then she states is this about a Chevy Silverado because we can't help you. I said no ma'am I am calling about a Kia that is slipping. I need you guys to look at it and give me an estimate she she stated that they can get a salvage transmission for 500 bucks and get it installed for 1500 bucks. Now I know very little about cars and I just had to put 2 to 2 together and asked her is a salvage part from a junkyard she said yes and I said, is that the parts you guys use she stated sometimes if the customer wants or if we can't find a part I told her unfortunately, this conversation is done, and I will not be recommending anybody to this company by just the way she was explaining their work. And when I asked, is their work guaranteed and warranted, she paused and told me depends I see why this company has two stars.
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August 2023 by Carlos C.
Would not recommend. Don't believe one word Becky says. Con artist not mechanics. Con artist will tell you what you want to hear and warranty there work then when said warrantied work is faulty won't fix it and will argue.
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May 2023 by Jacob Brantefelt
Very hepful people, small shop but personal service. I got the help I needed to get my car back in shape again. Thanks AtlanticServices: Transmission
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May 2023 by Chad Murray
Awesome Shop, best prices I have ever seen for such a trustworthy shop. Becky and Mark are the most honest and informative people I have met when it comes to automotive issues, they are fast, reliable, honest, and knowledgeable. This is my go to place for any car related issues.Services: Oil change
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November 2022 by welington vasconcelos
Reasonable price and fast work
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November 2022 by Joshua Sardone
Mark has a good operation over here always top notch has taken care of three of my vehicles and services them on a regular basis
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November 2022 by Nicholas vought
I want to start by saying Atlantic transmission was amazing. My transmission was jacked up, they sent a tow truck to pick up my vehicle inspected the transmission promptly, and called with a reasonable price to fix it. My truck was towed diagnosed and repaired in 3 days. Outstanding service. My transmission has never felt better. Highly recommend this business to any and all.Service: Transmission
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November 2022 by Gabriel Timbó Fonseca
professional scammers, charged me $2500 to fix my car and barely touched the transmission, told me that I would have to run the car for two weeks to break in the new parts, complete scam, the car was worse than before. they told me that it would be a reprogramming problem, and that they wouldn't know how to do it. I took the car to other real mechanic and he told me they didn't even touch the transmission. besides, they were very unpleasant when I went to complain about the service
